posted on January 30, 2002 10:00:17 PM new
Hi, below is a copy of a thread I also posted in the Paypal section but since this forum seems to have a lot of Paypal complaints figured I would post this here as well.
---------------------------------------------
Hello everyone, I am new to this forum as I was referred to here and other boards to tell my story of my problems with Paypal.
To give you a brief overview someone hacked into my Paypal account 4 weeks ago and:
1.) Changed my user name and password so I don't have access to my account.
2.) Withdrew the entire balance of my Bank Account that was linked(I am a seller).
3.) Attempted to charge my credit cards in file but were denied as the sums exceeded the limit.
4.) Transfered money from several other hacked accounts into my account before transferring it elsewhere as a large sum(I do not know all the details as Paypal will not disclose any info to me and I don't have access to my account to see what happened).
Paypal has done the following since the fraud was reported:
1.) Refused to give me any information regarding what happened.
2.) Refused to give me access to my account so that I can at least delete all bank and credit card info and close the account.
3.) Refused to close the account.
4.) Refused to have anyone from their fraud department contact me. Apparently the fraud department does not have a call center and does not speak with customers.
5.) Refused to refund the bank withdrawal or any of the amount of money that was in my Paypal account at the time.
After the fraud occurred the customer service agent e-mailed me an Affidavit to report the fraud. I sent it in immediately. Well Saturday I received it back in the mail from Paypal with a note stapled to it requesting my credit card statement that the fraud occurred on. I had told them from the beginning that it was my bank account that was cleared out and that they gave me the wrong form but they insisted that it was the correct form.
Now listen to this, I have been corresponding with Damon Billian at Paypal for the past 2 weeks and have been trying to get him to have someone that can help me call me. Each day he tells me that they will be contacting me and they never do. Well 2 days ago I e-mailed him to tell him that they sent the Affidavit back and needed to know what information they wanted and why they didn't just keep it on file and request whatever further info they needed(since supposedly it is the notarized Affidavit that confirms my identity and allows them to contact me).
Well today Damon e-mails me and tells me that the rep said that he contacted me. Since I have not been contacted I quickly e-mailed him back confirming that nobody has called me. He then tells me that the rep not only said that he contacted me but that they would never send the Affidavit back in the mail even if it was the wrong one(insinuating that I was lying).
Well, much to Paypals detriment, I have all correspondence via e-mail with Paypal showing their negligence as well as the envelope that the Affidavit was sent back in, postmark with their stamp code, stamp on the Affidavit from the day they received it, and note that they stapled to the Affidavit.
When this first happened I did not blame Paypal as I know that stuff happens and systems get hacked all the time. I now blame Paypal as they have been negligent in dealing with this issue as well as told lies. It has now been 1 month and I have yet been able to speak with someone that can help me and am told they won't contact me until they receive back the Affidavit that they sent back to me but deny. Basically I am done dealing with Paypal as you can see it is futile. Instead I will pursue it in the legal arena as I have all the proof necessary to show at minimum negligence on Paypals part.
I just wanted to warn everyone as the same could happen to you. I was one of Paypals first customers and did several thousand dollars a month with them. I never in my wildest dreams thought that Paypal would be this ignorant and incompetent if a problem did arise; guess I was wrong.
posted on January 31, 2002 08:45:55 AM new
same thing happened to me also took 3 months to get it sorted out PAYPAL customer service is a complete and utter joke they tell you NOTHING....you get treated as if it was you who was the criminal they tell you no information whatsoever
