These terms are incorporated by reference into Vendio's User Agreement at http://www.vendio.com/ecommerce/terms and are subject to such User Agreement. Your use of any of Vendio's services is subject to the User Agreement in its entirety.
PERSONAL ASSISTANCE POLICY
1. Limitations of Live Support. In some cases Vendio will offer live support, including chat and/or phone. Typically live support is included only with certain subscription plans. Live support is typically available Monday through Friday from 9am to 5pm pacific time, excluding Holidays. When using our services or subscribing to a plan that includes live support it is important to understand that the availability of live support can vary, and Vendio does not guarantee that live support will always be available during the above stated times.
2. Multiple Calls. All calls necessary to resolve a single problem or question will be included within a single Call Event, as as defined in the Fees Policy, even if multiple calls are required.
3. Service Level All call requests will result in a call from a Personal Assistant within the next full hour during the hours of operation (the "Response Window"). For example, a call request for 8:45am will be made as soon as possible, but in any event prior to 10:00am (the 9:00-10:00am hour). If you do not receive a call within the Response Window (a "Late Response"), the Call Event will not be counted toward your Available Calls total in the billing cycle. Free Personal Assistance for the applicable Call Event will be the exclusive remedy for a Late Response.
