posted on August 9, 2001 02:34:19 PM new
You must not have read my previous post carefully enough:
Based on that information, a seller could send an item to someone other than the legitimate buyer, but tell PayPal that it was sent to the confirmed address (delivery confirmation would show shipped/delivered), buyer could do a chargeback through their credit card company for non-receipt of merchandise, seller could satisfy PayPal's seller protection program requirements, and PayPal would absorb the loss.
Is that correct?
Notice that, although the seller didn't actually send the item to the confirmed address, they told you that they did so.
Your last post:
The seller would be providing us with that information when the claim comes in.
indicates that you accept what a seller tells you the "shipped to" address is as the actual address the item was shipped to. Do you require no further proof of this from the seller?
posted on August 9, 2001 02:44:37 PM newWe can check the information to see if it matches. Is that understood?
Sure. Now you tell me this:
If a seller sends an item to unconfirmed address "A" and tells you it was sent to confirmed address "B", how would you know it wasn't sent to the confirmed address?
I understand the point you are trying to make. The sellers copy of the DC (I'm looking at one right now) says:
Article Sent To: (to be completed by mailer):
The other half is simply a bar code that is affixed to the parcel.
Since it says to be completed by mailer, and the post office doesn't fill it out, what's to keep a seller from shipping to one address, but filling in another on the DC. Also, what's to stop a claim that that was done, if it wasn't.
UBB edit
[ edited by Microbes on Aug 9, 2001 02:51 PM ]
posted on August 9, 2001 02:52:40 PM new
Hi mrpotatohead,
As mentioned previously, I am check on the concern you mentioned. I don't physically process these claims, so I would not be completely "in-the-know" as to how they notice discrepancies,etc.
I am, however, stating what policy is on the issue and how it works. I hope that is understood. I am not going to deviate from it unless a different answer is provided.
posted on August 9, 2001 02:55:16 PM new
Microbes- if you can understand my point and explain it as easily as you have, I've got to wonder why it continues to evade PayPal.
and the post office doesn't fill it out
Not only that- they don't even care if it's not filled out at all.
posted on August 9, 2001 02:57:32 PM new
Hi mrpotatohead,
If you re-read the post,I did advise that your concern was noted and that I am checking on it. Your comments have not been lost upon me, but I am not going to deviate on it because I know that is how the claims are processed (and that the claims have been awarded in seller favor based on the system).
posted on August 9, 2001 03:00:47 PM new
Well, all I can say at this point is... if PayPal accepts Delivery Confirmation as proof of shipping and delivery, along with the seller's claim regarding the shipping address, then they have provided an enormous loophole for fradulent claims.
posted on August 9, 2001 07:20:43 PM newPPD - can you comment on the number of seller protection cases that paypal processes in a routine month? Just ballpark it for us. 10, 100, 1000, 10000.
My point being: Is this all this endless discussion and debate really much ado about nothing? What are the real odds that someone will file a fradulent chargeback?
posted on August 23, 2001 06:49:11 AM new
I emailed Paypal support re: this issue and got the standard canned response back. I replied stating quite clearly I want to know what service to use with USPS to be following the Seller Protection Program.
Their response: Signature Confirmation..... NOT DC.
Can we please (1) Pick an answer and stick with it and (2) Provide that answer to ALL CS reps who are answering customer emails and phone calls so everyone is given the same answer?????
That information is incorrect. I have forwarded the email to the chargeback team--delivery confirmation, as I have stated all along, IS acceptable for the program.
posted on August 23, 2001 07:32:44 PM newThat information is incorrect. I have forwarded the email to the chargeback team--delivery confirmation, as I have stated all along, IS acceptable for the program.
Unless you change your mind. Or PayPal does. Or PayPal decides it really meant something else. Or PayPal defers to the TOU which says "The seller can provide reasonable proof-of-shipment which can be tracked online" and then decides DC is not "reasonable" (a word so legally vague it allows PayPal to do anything).
And then, of course, there is the fact that should one get into an argument with PayPal and point to what Damon stated, PayPal will not consider that as policy.
And should you receive an email from a PayPal representative telling you certain information, and then PayPal decides their policy is something else, they will not stand behind their representative's statement...
