posted on September 18, 2002 09:41:12 PM new
Yep! I sure did (: Lucky me (saying that oh so sarcastically.........) My parents sell also and you bet I will call them tomorrow to see if they were so lucky(:
coral
posted on September 18, 2002 10:20:28 PM new
I've had 686 confirmed buyers with Paypal and did not receive an email nor is the "box" under my selling preferences.
posted on September 18, 2002 10:29:25 PM new
Well here is one Pay Pal member who didn't get the email so I guess I have to go to the Pay Pal website and check it out. Since I'm verified but only with a personal account maybe there is a difference.
* http://www.romahawk.com
posted on September 18, 2002 10:37:57 PM new
EDGIT,,,,,, WITH THAT MANY DEALS, OR VERIFIEDS I WOULD ONLY THINK THIS IS A HOAX. NOTHING MAKES ANY SENSE THEN.......YOU OF ALL WOULD HAVE TO HAVE BEEN INVITED...
posted on September 18, 2002 10:42:19 PM new
Money Back Guarantee
General. PayPal's Money Back Guarantee program, which applies to selected physical goods transactions for less than $1,000, ensures that if you buy the Guarantee, you will be satisfied with your purchase or have an option to resell the merchandise to PayPal for the price you paid for it for the first 30 calendar days following the date of payment or seven days after receipt, whichever is earlier. PayPal will not reimburse you for the Guarantee fee or for any shipping costs you incur in returning the merchandise. PayPal's obligation to reimburse you if you buy the Guarantee is subject to the requirements specified in sections ii and iii below and to your filing a complete and accurate reimbursement request as described in section iv below.This Guarantee is applied in addition to any protection you may already have.
Cost of Guarantee. The cost of the Money Back Guarantee will be displayed on eligible transactions at the time of payment. If a transaction is eligible, the Money Back Guarantee must be purchased as part of the original transaction. This fee will not be refunded under any circumstances, except if the seller initiates a refund of the transaction before the buyer has filed a request for reimbursement under the Money Back Guarantee.
Requirements for Offering the Guarantee. The Money Back Guarantee will be offered only on selected transactions, and even if offered and purchased, the Guarantee will not cover excluded items as described in Section iv. below. If PayPal is offering the Money Back Guarantee on a transaction, the option to purchase the Money Back Guarantee will be displayed during the payment flow.
The general requirements for a transaction to be eligible for the Guarantee offer are:
Transaction-based requirements. The Guarantee will only be offered for transactions with a total amount of $1000 or less.
If the Guarantee is purchased for a Shopping Cart transaction, only one reimbursement request may be filed for the transaction, although the request may include multiple items in the Shopping Cart. Subscriptions, Service, and Quasi-Cash transactions are not eligible for the Money Back Guarantee.
Item-based requirements. The Guarantee only applies to physical goods that have been purchased outright, rather than leased or rented. If an item(s) is part of a set or collection, the protection is only for the value of the item against which the reimbursement request is being filed; the value of the entire set will not be reimbursed.
Seller requirements. The seller must have qualified for inclusion in the program as a "trusted" seller. Among other things, they must have a PayPal account in good standing and have been an account-holder for at least 5 months. The seller also must not have opted out of the Money Back Guarantee program.
Buyer requirements. Each account may only file a maximum of 3 Guarantee reimbursement requests in a given twelve-month period. PayPal reserves the right not to offer the Guarantee to specific buyers if any prior reimbursement requests have been denied.
Requirements for Honoring Reimbursement Requests. These requirements will determine if reimbursement requests can be honored under the Money Back Guarantee program:
Pre-filing resolution effort. Prior to filing a reimbursement request, the buyer must attempt to contact the seller and to make a good-faith effort to seek resolution directly with him or her.
Reimbursement request completion. Reimbursement requests must be complete and on time, as specified in section iv below.
Specific item exclusions. Items or situations which fit any of the following exclusions are not eligible for protection under the Guarantee:
Items that have been damaged by the buyer
Apparel items that have been worn or washed
Media products such as DVDs, CDs, video games and other software
Stored value cards (e.g. phone cards, gift cards, etc.) of any kind
Hazardous materials
Illegal/contraband goods
Animals, plants, or any parts thereof
Motorized vehicles of any kind, including but not limited to automobiles, motorcycles, boats, and airplanes
Recalled products
Consumables and perishables
Land, buildings, structures, or real estate properties, lots or improvements
Items weighing more than 70 pounds
Items that, when packed, exceed 130 inches in combined length and girth (the combined length and girth is length plus twice the height plus twice the width)
Filing a reimbursement request. Reimbursement requests may be filed by going to the Security Center of the PayPal website and clicking on the "Request Guarantee Reimbursement " link. If the buyer has received the good, online reimbursement requests must be supplemented by return of the merchandise to PayPal along with a written reimbursement request as described below, which must be received by PayPal no more than 10 calendar days a fter the date that the online reimbursement request was filed. If the buyer has not received the good, reimbursement requests will be processed entirely online. If the Money Back Guarantee was purchased, any disputes of the transaction must be filed as a Guarantee reimbursement request rather than a Buyer Complaint (the Money Back Guarantee terms will apply rather than those of the Buyer Complaint Policy).
All written reimbursement requests must be shipped using a delivery service that provides online package tracking. The buyer will bear all costs of shipping the reimbursement request and/or merchandise to PayPal, regardless of the eventual decision PayPal makes on the request. PayPal is not responsible for any reimbursement requests that are lost/damaged by the shipping company.
Failure to provide all necessary reimbursement request materials may result in denial of the reimbursement.
All reimbursement requests must include the following information:
A completed online request form
A signed and completed reimbursement request form with the Transaction ID, the auction item number (if applicable), and a written description of the reason for the request.
A printout of the website page, auction listing, email, and/or invoice on which the item and price were listed. If this printout does not also include the tax and shipping terms (if applicable), you must provide a printout of that documentation as well.
Printouts and/or written descriptions of any and all correspondence that has occurred between the buyer and seller.
The merchandise with all of its original packaging and labeling, including the postmark and buyer's and seller's addresses
Payment of Reimbursement Requests
If PayPal accepts the request, payment will either be returned to the credit card from which the original payment was sent (if possible), or to the buyer's PayPal account balance. PayPal reserves the right to grant full or partial payment of reimbursement requests even in cases where the buyer's reimbursement request or merchandise is incomplete or otherwise does not obligate PayPal to make a reimbursement payment.
If a buyer has previously been awarded funds from a chargeback of a transaction covered by the Money Back Guarantee, the Money Back Guarantee program will not reimburse the buyer. In addition, if a buyer receives a Money Back Guarantee reimbursement from PayPal, any ensuing chargeback awards may be reduced by the amount of the Guarantee reimbursement.
Additional terms.
Fraud. Under no circumstances will PayPal reimburse requests in the event of fraud or misrepresentation by the buyer. In addition, fees will not be refundable in cases of fraud.
Exercise of judgment. Buyers are expected to exercise due diligence and prudent judgment to avoid or reduce any damage to the covered property. No person or entity other than the buyer shall have any legal or equitable right, remedy, or claim for reimbursement under or arising out of this Guarantee.
Shipment of goods to PayPal. PayPal will request that buyers bear the cost of shipment of the good(s) in question to its Guarantee processing center. Merchandise must be shipped using an online trackable shipping service. By paying a Guarantee reimbursement request, PayPal will assume ownership of the good(s).
Transfer of rights. By filing a reimbursement request, the buyer transfers to PayPal the right to receive the good in the event the buyer has not yet received it from the seller. After a reimbursement request is paid, the buyer transfers to PayPal all rights and remedies against any party with respect to the merchandise. In addition to transferring these rights, the buyer must provide PayPal with any assistance necessary to secure his or her rights and remedies and must do nothing that would jeopardize securing those rights and remedies.
No rights provided under PayPal's Money Back Guarantee may be transferred without the prior written consent of PayPal, Inc.
All decisions are final. All reimbursement request decisions made by PayPal are final and cannot be appealed by either the buyer or seller.
Seller responsibilities for Non-Receipt of Goods reimbursement requests. If a buyer has purchased a Money Back Guarantee and submits a reimbursement request that indicates non-receipt of goods, and if the seller does not provide a tracking number or proof of refund to PayPal within 7 days after the buyer files a reimbursement request, PayPal may (1) refund the buyer out of the seller's account or (2) reimburse the buyer and then recover the funds from the seller. If the seller does not have sufficient funds in his or her PayPal balance in the currency of the original transaction, PayPal may restrict the seller's access to his or her account until the seller authorizes PayPal to use funds from their balance, bank account, and/or credit card to recoup the amount paid to the buyer. If the reimbursement request is complete and accurate, PayPal is still required to reimburse the buyer for the amount of the transaction minus the Guarantee fee, even if the seller does not have sufficient funds in their balance.
posted on September 18, 2002 10:57:54 PM newIf a buyer has purchased a Money Back Guarantee and submits a reimbursement request that indicates non-receipt of goods, and if the seller does not provide a tracking number or proof of refund to PayPal within 7 days after the buyer files a reimbursement request, PayPal may (1) refund the buyer out of the seller's account or (2) reimburse the buyer and then recover the funds from the seller. If the seller does not have sufficient funds in his or her PayPal balance in the currency of the original transaction, PayPal may restrict the seller's access to his or her account until the seller authorizes PayPal to use funds from their balance, bank account, and/or credit card to recoup the amount paid to the buyer.
posted on September 18, 2002 11:56:10 PM new
You can run like the wind, and you can uncheck boxes as 'pronto' as you like. After you're through panicking stop and read and think about it.
The simple fact is as a seller you've been operating under these liabilities since January or Febuary of 2001. If you don't proof via online tracking your liable for claims of non-delivery. You were liable yesterday and you'll be liable tomorrow. If you can't live with that close your PayPal account, close your BillPoint account, close your YahooPayDirect account, close your merchant account.
The only thing different is now on a non-delivery PayPal will make good the reimbursement to the buyer if the seller runs away with the money and the buyer has purchased the "Money Back Guarantee" protection.
If a buyer has purchased a Money Back Guarantee and submits a reimbursement request that indicates non- receipt of goods, and if the seller does not provide a tracking number or proof of refund to PayPal within 7 days after the buyer files a reimbursement request, PayPal may (1) refund the buyer out of the seller's account or (2) reimburse the buyer and then recover the funds from the seller. If the seller does not have sufficient funds in his or her PayPal balance in the currency of the original transaction, PayPal may restrict the seller's access to his or her account until the seller authorizes PayPal to use funds from their balance, bank account, and/or credit card to recoup the amount paid to the buyer.
posted on September 19, 2002 12:24:17 AM newedigitalplus, I love your store, I've bought some nice things there. I bought a M6 from your store back in 1985. There's 3 outfits I recommend for purchasing cameras from, 47th St. is one of them. You probably know who the other 2 are. I needed to tip my hat to you, not many photo supply outfits in your league.
posted on September 19, 2002 02:00:09 AM new
Am I reading this whole thing wrong? -- Looks to me like it will only be offered on items bought at a PayPal Store! Is this correct, or NOT??
posted on September 19, 2002 03:19:32 AM new
Are the sellers geting the Paypal emails only Business Accounts and not Personal Accounts? I've got a Business Account and got the letter.
posted on September 19, 2002 04:13:16 AM new
301 verified and I received it - aren't I lucky???!!!
I unclicked the box fast. Does this sound to anyone but me like eBay (who is buying Paypal) is preparing to enter into the clearance business for themselves?
I don't know the reason for this practice by Paypal nor do I care. If a customer has a problem with my merchandise I want to deal with them directly. I do not want Paypal getting a designer piece or expensive collectible because my buyer was not satisfied or suffered buyer remorse. I want my items returned to me. Why in the world would I want my merchandise to end up in the hands of Paypal when I could easily offer a reimburstment myself and resell the item? This makes no sense to me as a seller and maybe I'm a cynic but I have the feeling we as sellers are going to be grabbing our ankles again without even a kiss.
posted on September 19, 2002 05:57:09 AM new
The difference with PayPal's plan and your credit card is that function is free with your card. With PayPal, the buyer has to purchase the guarantee. If the buyer does not use it, it is free money for PayPal. What a great way to make more money off of us
posted on September 19, 2002 08:44:28 AM new
We have 101 Verified and we got the letter - we have an International Business account.
I unclicked the box - we offer a good return policy, and we don't need PayPal confusing the issue with our buyers. Plus I think very few of them would pay the $6.00 for it.
posted on September 19, 2002 09:00:40 AM new
STRANGE,,,,HOW COME NO ONE FROM PAY PAL HAS COME TO IT'S OWN COMPANIES DEFENSE ON THIS ISSUE? WE NEED SOME REASSURING WORDS FROM THE FOUNDING FATHERS.
PLEASE CONVINCE US OF WHAT YOU ARE DOING MAKES SENSE.
posted on September 19, 2002 12:06:31 PM new
1301 Verified transactions /business account .. nothing in my email from paypal that sounds like what you're all talkin' 'bout, ... ... ... where do you find in your "Profile" a box to check off? ...
edited to say: what i mean is, there are many subcategories when you click on 'profile' ... where are you finding this info about a 'guarantee' thingy from paypal?
marcia
[ edited by aintrichyet on Sep 19, 2002 12:23 PM ]
posted on September 19, 2002 03:38:27 PM new
Hi damon.
"Shipment of goods to PayPal. PayPal will request that buyers bear the cost of shipment of the good(s) in question to its Guarantee processing center. Merchandise must be shipped using an online trackable shipping service."
Whats to keep the buyer from whining to the seller because they are too cheap to pay for the shipping to you??
That is one concern I do have as I get the feeling that the buyer will try to entangle the seller into something that should then only be between paypal and the buyer.
Somehow, the seller will wind up in the middle of this.
