posted on June 28, 2003 12:42:26 AM new
BuffaloWoman: You sure know how to beat a subject to death.
You folks really have a lot of class don't you? Hope no Native Americans or Animal Activist read this forum.
I obviously missed someting on this thread. What do Natives Americans and animal activists have to do with a seller responding to an onslaught of emails.
Shop4shoes: Are you really Native American or are you being witchy again?
[ edited by biskitsandgravie on Jun 28, 2003 12:46 AM ]
posted on June 28, 2003 12:50:27 AM new
buffalowoman, yes sellers should send an email and tell you when they ship and what your tracking number is. Go to any nonauction online site, make a purchase, and you will receive an email thanking you for your order, telling you when the purchase will be shipped, and giving you a link to your Order Status.
But, incompetent eBay sellers feel like they are exempt from learning normal business procedures, which is why they are on the Boards moaning and whining about their falling sales rates and low ending prices. They see life as black and white, and customers are those nasty people who irritate them. Don't forget that when you purchase on eBay, that seller can just as easily be a welfare mama with a 4th grade education rather than a competent and caring individual with knowledge and business skills.
Here is what I do in the situations when payment was made immediately via Paypal. Keep in mind I never bid on auctions of volume sellers, just sellers with three or less pages of current auctions. I don't sweat not hearing from the seller. Of course that seller's id goes on my Excel spread sheet of the list of names with whom never to do business again. If on day ten, the item hasn't arrived, I send the seller an email and ask for the tracking number. If on day eleven I haven't heard from the seller, I file a Paypal Buyer Complaint. Then, within three days magically a response routed from Paypal arrives in my mail box, with a tracking number showing the seller just mailed the package, or I get my money refunded for nondelivery.
I assume that more and more buyers will start adopting this same technique of trying to determine where their purchase is, and as Paypal builds more of a history on sellers who are not complying with Paypal policies for prompt shipping, due to the increase in filings of Buyers' Complaints, then we will finally start seeing more of these sellers being NARUed.
posted on June 28, 2003 01:07:57 AM new. Don't forget that when you purchase on eBay, that seller can just as easily be a welfare mama with a 4th grade education rather than a competent and caring individual with knowledge and business skills.
What the %^&%!@@@ does a 4th grade education have to do with being on welfare or vice versa? Your comment was offensive. If that is an example of your caring, I would hate to see your uncaring self.
It does not take a college education to succeed in business. For that matter it does not take, competence, business skill, or caring. It takes people buying what you have to sell.
ANYONE that gets a tax break for having children, is on welfare. Even the ones that are caring and educated.
posted on June 28, 2003 01:14:24 AM newBut, incompetent eBay sellers feel like they are exempt from learning normal business procedures
What are normal business procedures? Sears took over 9 days to notify me that the custom ordered fridge that I paid for was not available. Another store took 2 days to tell me that. Is Sears following "normal business procedures" or is the other store? How about both. What is normal for one business may not be normal for others.
I do not accept checks in any of my stores, That is my normal business procedure. The store next to me accepts checks. That is their normal business procedure.
As a buyer, if you expect certain things from a seller let them know beforehand. If you don't think they can meet your expectations, don't do business with them.
posted on June 28, 2003 01:17:04 AM new
biskitsandgravie, wowee, aren't you something? Golly gee, maybe you need to read better. Did I say college education anywhere in my post? NO. Did I say a person with a 4th grade education is on welfare? NO.
Yes, it takes customers wanting to buy what you sell. But ..... your sales rates fall, your prices fall, when those customers don't come back because they are buying elsewhere.
posted on June 28, 2003 01:37:46 AM new
shop4shoes, Sears isn't normal. They've had a poor reputation for online transactions for over two years now. They do have nice fridges, but you should do go directly to their store and deal with a live salesclerk.
One thing that has escaped the notice of many eBay sellers who are lamenting their poor sales, is the fact that the number of established businesses with easy to use web sites, and prompt service, is growing by leaps and bounds on the web. Buyers who have bad experiences purchasing on eBay are finding their merchandise easily elsewhere on the net; and consequently they are experiencing quality transactions, and so they are not returning to eBay.
The profitable sellers do everything they can to maximize their bidding pool, including communicating with their buyers throughout the transaction process.
Regarding business procedures, you not accepting a check is normal. You not communicating with your buyers when they send you an email is not normal, unless you state in your TOS that you do not answer customer emails.
posted on June 28, 2003 01:56:55 AM new
Hotcupoftea: I took your comment about welfare mothers the same way as biskits. I find it more distasteful than biskits so called temper.
Why not a welfare mama with a college education? There are tons of them out there. Heck, there are tons of them on ebay.
But ..... your sales rates fall, your prices fall, when those customers don't come back because they are buying elsewhere.
If that were true Best Buy and Microsoft would be bankrupt. Stinky customer service is not an indicator of business sucess.
There is a cafe in my town. The service is rotten. I mean really bad. The waitresses are mouthy, surly, slow, rude and some of them smell. Quite often you can see them eating while their tables wait for food. There is almost always a wait to get seated. They have been in business for around 25 years. Why? The food is some of the best this side of heaven. They sell what people want. Bad service has not affected their business in any way.
I know beforehand that my waitress and I will probably come to blows. I also know that the Grilled Portabello will make up for that.
Some of the biggest sellers on ebay, have rotten feedback and people keep on buying from them.
To me getting my order in a timely manner and it being as described is more important than getting emails from a seller. Others have different priorities.
posted on June 28, 2003 02:00:34 AM newshop4shoes, Sears isn't normal. They've had a poor reputation for online transactions for over two years now. They do have nice fridges, but you should do go directly to their store and deal with a live salesclerk.
I DID go into my local Sears. I did not trust them enough to order over the internet.
Speaking of sellers with crappy feedback...I am shopping right now and noticed that one of Ebay's biggest sellers has the powerseller logo next to their id eventhough they have a feedback rating of 93.8%.
posted on June 28, 2003 05:32:32 AM new
There is a cafe in my town. The service is rotten. I mean really bad. The waitresses are mouthy, surly, slow, rude and some of them smell. Quite often you can see them eating while their tables wait for food. There is almost always a wait to get seated. They have been in business for around 25 years. Why? The food is some of the best this side of heaven. They sell what people want************************************************************************************************************************************ WHAT KIND OF SMELL??
POTATO AU GRATIN??
posted on June 28, 2003 06:47:35 AM newDon't forget that when you purchase on eBay, that seller can just as easily be a welfare mama with a 4th grade education rather than a competent and caring individual with knowledge and business skills.
That statement infers that just because the person is on welfare and only has a 4th grade education that they are not a competent or caring individual.
My experience proves otherwise. Some of the most educated people I have known are also the most uncaring individuals I have ever met and many are so incompetent they couldn't run a lemonade stand successfully.
posted on June 28, 2003 07:03:23 AM new
Vendio will send all the emails your buyers will need. I use them and it helps keep the number of emails to a minumum. The only time a buyer does not get emails is when his ebay email address is wrong. I have a lot of those.
Of course there is always the issue that the emails are going directly to there Junk email box, and they never see them. You have to be careful of the words you use in your emails or your emails will be detected as Spam.
"For I know the plans I have for you." says the Lord. "They are plans for good and not for disaster, to give you a future and a hope." - Jeremiah 29:11
posted on June 28, 2003 07:26:15 AM newI thought that powersellers had to maintain 98%.
They do. Most likely they got a warning email from eBay stating that they are in danger (heh heh, imagine that, "danger" of losing their PowerSeller status if their feedback percentage doesn't improve.
posted on June 28, 2003 08:00:10 AM newWHAT KIND OF SMELL?? POTATO AU GRATIN?
HA! I wish. Try, unwashed armpit.
Fluffy: They are a high volume apparel seller. In the past month they have listed 7120 auctions. They get enough negs daily to have been below 98% for a loooooooong time.
posted on June 28, 2003 08:06:09 AM new
I've been selling on strawberry items on eBay for about 3 years now. I contact my Buyers w/i the 3 day time frame by personal email; first thanking them for their purchase and then asking them to email me back w/their complete name and mailing address so I can get their item packaged, weighed and an email/invoice sent to them. If the Buyer beats me to the punch and sends me a eBay Request for Payment Info email w/all the required info I need I get their item prepared and send them a email/invoice w/i the 3 day period. In my email/invoice I include a screen print of the USPS website shipping info which gives them the cost of postage, insurance and the number of days it will take to get item. I give my customers 10 days to send me the payment by BidPay, personal check, m.o. or cashiers check. If I've not received payment w/i that 10 day period I forward them the original email/invoice and type in the Subject Line "payment reminder" and then type a short note stating I haven't received payment as yet and would they give me a status of when I can expect it. If I don't receive payment I do the Non-Paying Bidder Alert, etc, etc. and get my credit from eBay and relist the item and give negative feedback. If I do receive the payment and it's by m.o. or BidPay I mail the item within 24 hours and I send the Buyer an email that item has been shipped and again thank them for the purchase. For Buyers who send personal checks I deposit their checks, wait 10 days and then ship their items (I have this stated in the auction that I wait until checks clear before shipping). I also send them an email letting them know that I've shipped the items. In my email to Buyer that I've shipped their item I tell them that I'd appreciate their feedback and I check daily and I leave feedback for the ones that leave feedback for me. For the better part of my selling I've only encountered a few deadbeats and most of my customers have really been great. I've been a customer service rep for almost 25 years (now retired) and I try to treat my Buyers with respect and give them benefit of the doubt to a certain degree. The AZ Strawberrylady
posted on June 28, 2003 10:22:13 AM new
out of lurking...
This thread has taken a turn for the odd.
Sorry... I won't be pulled into your childish banter.
I did not see anyone on this board except shop4 respond to your post. What she said was far from childish. Your comment on the other had was. If you didn't want to get pulled into "childish banter" you should not have made the last post. You threw yourself into the fray.
My customer service policy: I ship quick (usually within 24 hours). My items are EXACTLY what my customers see in the auction photos. My terms are spelled out very clearly and I answer questions ASAP.
Buyers have the responsibilty to, pay me within the time frame stated in my auctions. Abide by my terms. Ask questions BEFORE they bid. That way if they are uncomfortable with an answer that I give them, they can look elsewhere for the item. If they expect something from me, as a seller, that is not in my terms, they should ask before placing a bid. I may or may not be able to accomodate them.
posted on June 28, 2003 01:03:18 PM new
shop4shoes, I do not undestand why I have to give a history lesson. I did not invent the term "welfare mama." It is a term created by the media many years ago to explain the relationship between the epidemic of female-related crime with generational poverty. You will find the term used frquesntly by scholars, especially in books on criminal law, socia-cultural norms and studies of generational poverty. In today's world, the newspapers stories will cover stories of "gangs of welfare mamas" arrested by the police for robbing rural mailboxes, washing checks and forging false identities. When the term "welfare mama" is used, it is meant to convey a single mother on welfare who is engaged in petty crimes in order to generate income in the underground economy, and a person who is a single mother due to generational poverty.
If you do not communicate with your buyers, then you should state so in your TOS, so at that time your potential bidding pool can make a decision to do business with you or not. Many of the high volume sellers state as such in their TOS, that they do not respond to customer emails.
posted on June 28, 2003 02:15:29 PM new
/chortling/
You really do make this stuff up as you go along.
A measly 70 hits on google for the phrase "welfare mama".
A paltry 59 hits for the alternate phrase "welfare momma".
Which means that you're lying through your false teeth.
For those who've never used google, any such phrase in common usage should have returned thousands of results. Heck, I typed my own name in and got 159 hits.
Which means that I am better known than the phrase "welfare mama/momma".
posted on June 28, 2003 02:47:18 PM newshop4shoes, I do not undestand why I have to give a history lesson. I did not invent the term "welfare mama."
I do not understand your ATTEMPT to give me a history lesson. However, I will help you with a few corrections. We wouldn't want anyone to think you get your "history" information from the same sources as Jayson Blair did at the New York Times.
When the term "welfare mama" is used, it is meant to convey a single mother on welfare who is engaged in petty crimes in order to generate income in the underground economy, and a person who is a single mother due to generational poverty.
When Ronald Regan was making his attempt at the presidency in 1976 he coined the term "Welfare Queeen". He used it to depict women that scammed the welfare system to get more money. Or women who kept having children in order to stay on the system.
"Welfare Mother" evolved out of that. It means someone that is on welfare and who has quite often been on it for years and shows no intention of getting off it. It has nothing to do with their "petty crimes", unless those crimes directly involve scamming the welfare system. It also has nothing to do with "generational poverty" and neither does being a single mother. Yes, welfare mothers can come from generations of poor, but one does not always cause the other. Welfare stared in 1964. There was generation poverty long before 1964.
In today's world, the newspapers stories will cover stories of "gangs of welfare mamas" arrested by the police for robbing rural mailboxes, washing checks and forging false identities.
Just as newspaper headlines cover stories of "gangs of professional jewel thieves" or "gangs of teenage criminals". It is merely a decription of who they are.
Your original statement inferred that welfare mothers are uneducated, uncaring and incompetent. That is not true in most cases. I am sure,JK Rowling would agree with me on that.
posted on June 28, 2003 03:33:15 PM new
What does any of that have to do with the topic:
If a seller's TOS requires the buyer to contact them and pay with in a certain time limit, shouldn't the buyer expect to hear from the seller in the same amount of time?
For example: TOS Winning bidder must make contact within 3 days of end of auction and payment must be made within 7 days.
Yet the buyer receives no contact from seller, no WBN, no shipping date-absolutley nothing until 2 weeks go by and a package arrives.
Is this fair? Is this good customer relations? Are buyer's expecting to much by wanting to hear from seller in a reasonable amount of time?
posted on June 28, 2003 03:44:16 PM new
Buff
They are so over you now, and on to many other aspects of making this turkey of a thread into a dinner.
Sit back and keep your head down...or you could start another thread?
posted on June 28, 2003 03:50:00 PM new
Why would I want to start another thread when I started this one? Seems to me if they think the subject is a "dead horse" they should be the ones moving on and starting a new thread.
In spite of the idiotic dribble,and those trying to thrash the thread's topic I am still reading postings from intellegent people that take a subject matter not only the way it is suppose to be taken, but are intrested enough to offer real input.
J. C.
Smile it is a beautiful day in Sunny Hot California!
[ edited by buffalowoman on Jun 28, 2003 03:52 PM ]
[ edited by buffalowoman on Jun 28, 2003 03:53 PM ]
posted on June 28, 2003 04:30:41 PM new
PLEASE SEND RALPHIE TO BITE ME AND CLOSE THIS THREAD.
i promised to graduate from high school,drink my milk and clean up my own #*!@!!
buffalowoman please pack and go home.
posted on June 28, 2003 05:32:05 PM new
No one is making you stay on this thread-if you don't like what you are reading, or you are tired of those of us that are interested in this thread, you are welcome to leave. No one is forceing you to read and post.
J. C.
of losing their PowerSeller status if their feedback percentage doesn't improve.
