posted on July 29, 2004 10:47:33 PM new
A whole new insurance policy is on the horizon,,,,,,e bay,,,,,,call yer agent and just say, e bay,,,,set up an on call type thing with him,,,,he'll Love the revenue for the ones that MAKE it there and scringe when it don't......What are the odds? Then HE can Go AFTER the shipper when it ends up somehow,,,,LOST?
posted on July 30, 2004 06:14:01 AM new
atticques,
you made some good points-Fed exp accepts ebay shipments ,so it should post a sign to inform ebay sellers of its practice,as ebay sellers,unlike its commercial clients,do not have Fed exp rules memorised backward and forward.
But think of where some ebay sellers go to drop off their ebay shipments,they go to drop off locations run by mom and pop stores which are trying to etch out a living accepting UPS,USPS and FED EXP shipments,sell shipping supplies,rent some mail boxes,print some stationary etc.
Do you really expect these mom and pop stores to educate the ebay seller ?Many of them are immigrants who came to this country with their life savings with English as the second language ,do you really think they are articulate enough and have enough time on their hands to advise the ebay sellers of the pitfalls of using Fed exp,UPS or USPS??
Switching to another carrier does not necessarily solve your problem,some folks here can tell you horror stories of UPS ,USPS or DHL,worse than what you have experienced with FED EXP.
Your package may not be stolen,it may have been lost.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on July 30, 2004 07:15:31 AM new
Is it possible Fed exp assumes you understand their policy and have called the desk for extra insurance before you fill out the form??
That you understand certain items no matter how much you insure,will only be reimbursed up to 100 dollars,so why waste your time (calling) and your money insuring??
It is not easy to be individual seller using some of these shippers' service,i stay with USPS and try to remember as much as possible all their ways of doing business.
Yes,like someone pointed out,not too many postal clerks have heard of M-BAG.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on July 30, 2004 07:22:47 AM new
This whole issue applies to the Federal Express treatment of limitation of coverage on ITEMS OF EXTRAORDINARY VALUE. Most items on Ebay do not fall into this category, and you can both declare and be paid off on a higher claim. I believe the limit is $50,000 now with Federal Express.
It's technically not insurance, but all carriers, Fed-EX, UPS, and USPS offer what we commonly call insurance, and acts in effect like insurance. The problem here was that atticque shipped a collectible with Federal Express......not covered.....it would have been a claim that was paid by either UPS or USPS as they do cover collectibles.
[ edited by longtime1 on Jul 30, 2004 07:23 AM ]
posted on July 30, 2004 08:08:20 AM new
UPS can get nasty ,so can USPS.
How many times have USPS said-since there is no damage to the external box,it can't be our fault??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on July 30, 2004 09:25:14 AM newI'll definitely sign the "boycott" FedEx, we have never had so many problems out of one shipping company.
I have ONLY experienced FedEx as a buyer, as we have a UPS account at our business for shipping (with daily pick-up & delivery). I have never tried FedEx as a shipper, but from our experiences as buyers, I would NEVER use them, as they are totally unreliable.
As I have shared on another thread here, our FedEx Deliveries are to our business, on a Highway, not a major problem to find - but 99% of the time a shipper uses FedEx to ship to us, FedEx will claim they can't find us - and until we get in touch with the seller, and often only after both the seller and us call the National FedEx Office, does our package finally get delivered.
This isn't just a local problem, we import from European small items which can be shipped via Express Air, and one of our exporters shipped to us FedEx, and that package was hung up in the FedEx Memphis Terminal for over a week, with their claiming there was no import invoice, and at the same time ASKING me, why I was importing widgets from a given country. Obviously, they wouldn't know what I was importing from what country if they didn't have the invoice already!!!
Bottom line, we have told anyone shipping to us not to ship via FedEx, PERIOD.
Would I use FedEx for shipping, sure, when Madonna becomes a Nun!!!
Regarding insurance, we have a U-Pic account as we use to ship many packages via USPS. U-Pic is the reason we totally switched to UPS. We used U-Pic for about 2 years, and our USPS shipping monthly was relatively consistent, so I didn’t notice an issue till I did a month long trial of using UPS only, and then I immediately saw U-Pic was obviously over charging us. I have written them numerous times for an explanation of the charges, and NEVER received an answer. Therefore, we have basically dropped the USPS, which means we also had to drop the “Dazzle” USPS mailing program, as mail without insurance is pointless to us, and filing out the USPS forms is too time consuming for mass shipping.
posted on July 30, 2004 09:25:14 AM new
Sorry, but for some reason my post, posted twice, so I erased this one.
[ edited by jwpc on Jul 30, 2004 09:30 AM ]
posted on July 30, 2004 11:11:11 AM new
I am still waiting for a check from UPIC.I filed the claim back in May.
They are disorganised and i suspect they have cashflow problem.
just a hunch.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on July 30, 2004 12:50:50 PM new
Has anyone tried contacting the Department in your State of the Feds that handles Insurance fraud? The legality of them charging extra for Insurance and then not paying out for the claim when it is clearly their fault sounds like Insurance fraud to me. If their rules are that they will not allow coverage over $100, then they shouldn't be charging you the extra fees to cover the additional charge. Sounds similar to taxation without representation to me. In fact, I would guess that this would be a federal crime under the Interstate Commerce Commission if the item was shipped outside of your home state.
I would press them on this and this is why. I had a problem one time with Qwest Phone Company. They were charging us $5.00 a month because we refused to have long distance. Qwest wanted us to pay a $75 deposit to cover any long distance charges, so we told them we didn't want Long Distance. They billed us $5.00 each month with a line item charge called, "customer requested service". Even though we never requested them to block the long distance, Qwest blocked it because we wouldn't pay their deposit. I reported them to the regulatory commission here in Oregon, and within a month Qwest sent us a check for $65.00 for 13 months of charges. Unfortunately, Qwest wasn't forced to pay everyone else they did this to, only me, but if enough people started calling the commission questioning these charges, I guarantee that this would change quickly.
Fed Ex should be reported for Insurance Fraud. Don't let up until you are paid in full, and don't be afraid of requesting additional monies for the time taken to pursue this. It is their responsibility to pay if they accept additional coverage. This wasn't a question of the item being damaged due to improper packing by you, it was their fault for the item being lost. I wouldn't be suprised to learn they sold it at their warehouse for more money to one of their employees.
posted on July 30, 2004 01:26:56 PM new
For those that appear to have a comprehension or reading problem, again, the reason that atticque is not being paid on his claim is because he shipped an ITEM OF EXTRAORDINARY VALUE. It was a collectible. Thanks to him many of you now know that the Fed-Ex limitation of liabilty, no matter what value you declare and pay for, is $100 on ground ship, and $500 on air ship, if what you are shipping is on "the list". Read the TOS below to see if your items fall into the Fed-Ex list. If they don't, then you WILL BE PAID on a claim if you have paid extra for the "insurance".
.
.
.Declared Value and Limits of Liability
FedEx Ground's liability with regard to any package is limited to the sum of $100 unless a higher value is declared at time of tender, and a greater charge paid as provided in the FedEx Service Guide.
The declared value of any shipment represents FedEx Ground's maximum liability in connection with a shipment, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy. The shipper should contact an insurance agent or broker if insurance coverage is desired. FEDEX GROUND DOES NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.
In cases where the shipper declares or agrees in writing that the property being shipped is released to a value exceeding $100 per package or article not enclosed in a package, an additional charge for each $100 or fraction thereof of valuation in excess of the $100 valuation will be assessed to which the base rate applies, up to a maximum declared value of $25,000 per package.
Packages (including freight shipments) containing all or part of the following items are limited to a maximum declared value of $100:
.
.
.
Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes, but is not limited to, items (and their parts) such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statuary, sculpture, collector's items, customized or personalized musical instruments.
Film, photographic images, including photographic negatives, photographic chromes, photographic slides.
Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain.
Antiques, any commodity which exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include, but are not limited to, furniture, tableware, glassware and collector's items such as coins, stamps, sports cards, souvenirs and memorabilia. (Collector's coins and stamps may not be shipped.)
Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass and any other commodity with similarly fragile qualities.
Jewelry, including, but not limited to, costume jewelry, watches and their parts, mount gems or stones (precious or semiprecious), industrial diamonds, and jewelry made of precious metal.
Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts.
Precious metals, including, but not limited to, gold and silver bullion or dust, precipitates or platinum (except as an integral part of electronic machinery).
Stocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler's checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards, bond coupons and bearer bonds.
Guitars and other musical instruments that are more than 20 years old.
posted on April 4, 2005 07:14:12 AM new
FYI I had a similar experience FedEx paying only $100 on an old train engine that they broke. Entirely deceptive trade practice as the coverage limit is obscure and policy vague. They take the extra "fee" for liability but no coverage. It's a sham as they say it's not insurance to avoid the regulators. If not paid I will sue the bastards and they will pay over $500 just to defend the suit. UPS and USPS will pay on vintage item- AVOID FEDEX AVOID FEDEX AVOID FEDEX !!!!!!!!!!!!!
posted on April 4, 2005 08:04:10 AM new
USPS and UPS are no better when it comes to ebay seller and old items.
USPS may not accept ebay high bid as the value of the item,it will refer to its strict packing guidelines and it will tell you the external box is not damaged so it is not their fault!!
-sig file -------
Eat grass,kick ass,never go belly up!
posted on April 4, 2005 09:13:04 AM new
This thread is one I well remember and is the reason I started a thread last week with questions about shipping a $2,500 antique. I even called UPS and was told by their representative that it would be covered for the full amount that I declared. I don't believe it so am sending it USPS registered and insured. Stopwhining suggested I contact a local antique dealer. Instead I called a mail-order dealer who has experience with this particular antique and he confirmed my fears. Many of the examples he sells are too big for USPS so he has to send them FedX but lives in dread of any need to claim insurance.
All the third party insurance I looked at have lower limits so I am getting ready to ship it registered mail. My biggest problem was finding some one with gummed paper tape in stock. since the post office requires it on every edge of the box.
-----o----o----o----o----o----o----o----o
“The illiterate of the future will be the person ignorant of the use of the camera as well as of the pen.”
Maholy-Nagy, Vision in Motion, 1947
posted on April 4, 2005 10:15:00 AM new
Well according to the Live Chat operator at DSI the package amount can go up to 25,000.
System: Please Wait while connecting to an operator
You're connected to operator – Mark
laura: What’s the maximum you can insure a package for?
Mark: Hello. It depends on your shipping volume and claims history.
Mark: Ar eyou looking to insure only one parcel?
laura: I've never used DSI before but I sell a lot of antiques
laura: at the moment.
laura: if you ship frequently you can get more coverage?
Mark: Yes
laura: up to what amount?
Mark: I suggest filling out Our Request for Quote form.
laura: just hypothectically
Mark: How many shipments do you send out per month?
laura: 30 or more
Mark: Hypothetically; Up to $25,000.00
laura: ok, i'll do that thanks
If you are looking to purchase insurance for multiple shipments, need coverage for more than $1,000.00, or are looking for freight/cargo coverage, please fill out our Request for Quote Form and a member of our staff will contact you shortly.
[ edited by glassgrl on Apr 4, 2005 10:17 AM ]
posted on April 4, 2005 11:06:46 AM new
they keep asking you how many shipments you sent out per month?
what good is that piece of information if you never insure with them in the past and there is no gurantee that you will insure with them in the future?
-sig file -------
Eat grass,kick ass,never go belly up!
posted on April 4, 2005 11:49:49 AM new
I looked at one parcel only when I was shopping for insurance. I don't send enough high dollor items to need more than one at a time coverage. The limit I got for that was $1,000.
-----o----o----o----o----o----o----o----o
“The illiterate of the future will be the person ignorant of the use of the camera as well as of the pen.”
Maholy-Nagy, Vision in Motion, 1947
posted on April 17, 2005 06:19:07 AM new
"They know a lot of the stuff being sold on ebay is of the collectible,antique, and of course 5 dollar worthless BS yardsale crapola, right ? They also know that 1% of general population is the smartypants type that will memorize every rectal colon in their Ground Tarriff Novella, then show off later when chumps like me get ripped off. Do a little something for the person, that isn't likely going to read the whole TOS or Tarriff."
I've read all of the posts, I honestly feel the above statement was PERFECT and deserved to those it applied to, and those people know who they are.
I'm very sorry for your monetary loss,still can't understand how Fed Ex can state they "LOST" a sign of that size either.
You have a big heart for starting this thread, and sharing your informative story with us.
[ edited by getkicksonrte66 on Apr 17, 2005 06:32 AM ]
