posted on April 11, 2002 01:56:49 AM new
Dear Damon,
thx for your efforts so far. I feel that you try to solve things as good as you can. Here is another pending case: please question why Paypal does not release Shopping Cart Payment Received (ID #12W83715210162302) to my account.
This is a payment (USD746) from Lilia Ledezma on October 31 2001. Paypal promised me to come back to me after 75 days. No reply so far. Please note: the buyer has 2 Paypal accounts. He also uses the name Mark Knockos or something like that. This is his address:
Lilia Ledezma
241 shelford avenue
san carlos, CA 94070
USA
Could anybody please find out the phone number of this guy and forward it to [email protected]? I am swiss, I don't have access to the US phone directory. Thx for your support.
OK, Damon! Here is a history of
the events:
1. Buyer contacted us regarding delayed delivery
2. We told the buyer that the goods are in transit and should arrive
anytime
(we send more than 40 emails back and forward!!!)
3. Buyer initiated chargebacks because of non-delivery
4. Buyer received the goods
5. Buyer confirmed arrival of the goods and asked bank (credit card company) to reverse the chargeback
6. Buyer called Paypal to reverse the chargeback (Beverly from Paypal, call
402-935-2305, knows about the case, she talked to the buyer)
7. Paypal sent a form to the buyer
8. Buyer returned the form to Paypal
9. Buyers bank contacted Paypal to reverse the chargeback
10. Paypal told us that the credit card company of the buyer needs 75 days
to reply
The 75 days are over. Why don't you give me my money back? The buyer has confirmed several times (by phone/letter/through his bank/email) that the merchandise was received. Please forward this case to the appropriate department and have it resolved. Thx in advance.
PS: Find the email history regarding this case below:
Paypal wrote:
Dear Mr. Kaufmann,
Thank you for contacting PayPal.
I checked the status of Case #296132. We disputed the chargeback on your
behalf. We haven't heard from the credit card issuer to date. I will add
this email information to your case. We will notify you directly and let
you know if we won the dispute.
Thank you for your patience in getting this matter resolved.
Sincerely,
Theresa
PayPal Chargeback Division
Original Message Follows:
-------------------------
Dear Theresa,
thx a lot for coming back to me. Maybe you can help me on a different issue as well. I am still waiting for Paypals answer regarding Chargeback Case ID: 296132. Here is a history of
the events:
1. Buyer contacted us regarding delayed delivery
2. We told the buyer that the goods are in transit and should arrive
anytime
(we send more than 40 emails back and forward!!!)
3. Buyer initiated chargebacks because of non-delivery
4. Buyer received the goods
5. Buyer confirmed arrival of the goods and asked bank (credit card
company)
to reverse the chargeback
6. Buyer called Paypal to reverse the chargeback (Beverly from Paypal, call
402-935-2305, knows about the case, she talked to the buyer)
7. Paypal sent a form to the buyer
8. Buyer returned the form to Paypal
9. Buyers bank contacted Paypal to reverse the chargeback
10. Paypal told us that the credit card company of the buyer gets 75 days
to
reply
Could you please find out the status of this case. I am still waiting for
the money. Please let me know when Paypal will pay me back.
posted on April 21, 2002 12:43:35 PM new
it is not a good idea to post your customer name and full addr on public site,i sure dont want anyone to know where i live and what i do .
posted on April 22, 2002 01:45:52 AM new
The customer did not pay so far although she admitted that she got the goods and she is perfectly happy with our service. We have to blame Paypal as well as our customer for the non-payment, therefore I will display the name as long as they refuse to pay.
