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 timewarp02
  		posted on October 21, 2007 09:26:15 AM new
I opened a new account for my daughter, but I can't get the program going. Just keep getting re-directed to the sign-up page again. Can't get any help on the phone. Guess I'll have to switch to another company.
 
 NathanCS
  		posted on October 21, 2007 09:42:32 AM new
Hello,

You have posted under your old account name. What is the new account name that your daughter just opened?

Regards,
Nathan

 
 timewarp02
  		posted on October 21, 2007 11:11:48 AM new
Nathan - My daughter's account name is: groovy1030
 
 NathanCS
  		posted on October 21, 2007 11:39:50 AM new
Hello,

Thank you for the information. I was able to see the problem and I have escalated it to our engineers. We are actively evaluating the issue and hope to have a resolution shortly. We apologize for any inconvenience this has caused you. Thank you for your patience.

Regards,
Nathan

 
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