posted on October 23, 2007 10:26:39 AM new
Dear Vendio - OK, it's now been at least 6 hours without an update on the Announcements page. Thousands of your customers are losing sales as you continue "experiencing an issue" with your image-hosting site.
Most people understand that things go wrong with computers and I'm sure you're working on restoring access, but c'mon, give us regular, HONEST, detailed updates as to the status, what has happened, and what is being done.
And don't kid yourself. MANY photos ARE missing from current listings, wreaking havoc with sales. YOU may not have lost them, but WE have. This is a much more immediate problem than being unable to list new items -- one can always find another service to use for new listings/photos.
PLEASE GIVE US TIMELY, REGULAR, INFORMATIVE UPDATES.
We try to keep up with all posts in the message center to let users know where the image hosting outage stands. The announcement will be updated as soon as the status changes, which should be soon. We won't however make announcements with ETA's unless were 100% sure we can keep them and with this outage we have been unable to deliver an exact timeframe for a 100% complete fix.
As mentioned in other threads the images on eBay should be loading fine at this point, please let us know of any item numbers where this isn't the case for you at this time and we'll be happy to dig into it further for you.
