posted on December 9, 2007 07:15:24 AM new
VENDIO - This is my second posting about this issue and since my post about 2 months ago the problem has gotten significantly worse. This is regarding Vendio WBN's being returned as SPAM by the major email providers like Comcast, AT&T, etc., etc. When I first noticed the problem only a few WBNs were being returned; I posted and you didn't seem to know what was going on. Other Vendio sellers had noticed the same issue and seemed to know more about the problem than Vendio did! IT'S GOTTEN SIGNIFICANTLY WORSE SINCE MY FIRST POSTING -- NOW MORE THAN HALF MY WBNs ARE BEING RETURNED AS SPAM from the email providers of my customers. CAN YOU NOT DO SOMETHING WITH THESE EMAIL PROVIDERS SO THEY DO NOT FILTER OUT VENDIO EMAIL? Other major email services do that (like Bronto, which successfully emails thousands of newsletters and has very few spam bouncebacks).
Below is an example of a returned email --
This is the Postfix program at host mailer01-red.auctionwatch.com.
I'm sorry to have to inform you that your message could not be
be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The Postfix program
<buyeremail.net>: host scc-mailrelay.att.net[204.127.208.75] said:
550-208.82.240.254 blocked by ldap: Ou=rblmx,dc=worldnet,dc=att,dc=net 550
Blocked for abuse. See http://www.att.net/general-info/rblinquiry.html" (in
reply to MAIL FROM command)
VENDIO - PLEASE FIX THIS. WBN's are one of the major services that Vendio provides and if they are being returned by half our customers unread, the service is rendered useless which renders Vendio useless. Please may I hear back from you? Thank you very much.
[ edited by lennonhall on Dec 9, 2007 07:16 AM ]
[ edited by lennonhall on Dec 9, 2007 07:17 AM ]
We are aware of the problem you are reporting, and it has been escalated to our engineering group as a high-priority issue. We are actively evaluating the issue and hope to have a resolution shortly.
We apologize for any inconvenience this has caused you. Thank you for your patience.
posted on December 9, 2007 11:12:01 AM new
Thank you Nathan for replying. This is of UTMOST importance to Vendio power sellers. If we send out over 50 WBNs in one night and over half of them get bounced, that's a pretty serious problem, as you can imagine. WBNs are supposed to help automate the process ... if we have to fall back to using eBay invoices, a major automation step in the process is removed. That's a very big deal.
