posted on April 24, 2008 05:58:01 PM new
I offer a discount on shipping when multiple items are purchased. On a combined invoice, the shipping total is calculated correctly.
But each line item on the invoice shows the full-price amount in the Shipping Method column, for example:
USPS Priority MailŪ : $6.95
This is incorrect for all but the first line item and results in a very unprofessional look.
How can I get the invoice to print the discounted amount (or even just the method with no amount) ?
posted on April 25, 2008 10:32:48 AM new
It's happening on 980746821 .
Also, I couldn't figure out how to get the insurance amount added except to manually add it as a charge. That makes it show up below the ORDER TOTAL, which looks really confusing. I can handle entering it manually so the amount is correct, but I would like it to be included in the ORDER TOTAL. Is there any way to do that?
You can change the invoice to only show the combined shipping cost by first clicking on the post-sale keys for the order in Vendio. Then be sure that step number 2 in post-sale is unchecked. Click on the "Edit Checkout and WBN" button in step number 1. Scroll down to the "Shipping & Handling" section and select "Use the following shipping and handling settings for the entire order". Then be sure to enter the full shipping amount (for the entire order) into the "Shipping Carriers" section.
Also, I checked this order and it appears that the buyer did not select insurance at the time that checkout was completed (it is currently set to optional). If that is the case, then it will need to be added manually and will not show above the order total section.
posted on April 25, 2008 02:02:16 PM new
For the shipping amount:
So do I have to calculate it myself to come up with the number to enter? Is there a way to make use of the (correctly) calculated total?
For the insurance:
My buyers don't use Vendio Checkout. I make the changes as needed. Insurance is problematic as the charge is based on the dollar value of the shipment. This generally has to be manually calculated, by me and/or my buyers, when the amount is over $50. I'd like to be able to select insurance AND edit the charge for it AND have it appear above the ORDER TOTAL. Can that be done?
Yes, if you do not want to original shipping prices to appear in the invoice on the individual line items, then you will need to follow the process that I outlined previously. You can find the correct amount by looking at the "Shipping" line in your post-sale (or in the invoice), where it has already been calculated. Please note that if you do not follow this process, the correct shipping amount will show in the shipping total.
For the insurance, you might want to consider using calculated insurance instead. You can set how you would like your calculated insurance to be calculated under "My Account" --> "Global Preferences" --> "Insurance". You can either use the carrier rates, or setup your own custom rate table. In order for the insurance to appear above the order total, it must be added through the insurance option for the listing.
