I have applied for and got my Ebay fee credit from a returned Ebay store item...thought it would automatically be credited with Vendio through Ebay, but it has not.
I have forgotten how to request a Vendio fee refund and see no answer in your "help" pages.
Also, along the same lines, I have a non paying customer through my Vendio store...I don't see a template email to tell the customer to please PAY me (so I made up my own and sent it twice-with no response)...it's been closed since 5/30...I think I've given them plenty of time...so I'll just apply for a fee credit and relist this one too.
In the event of a non-paying bidder, you may request a refund of the final value
fee (please be aware that the listing fee is not refundable.) In order to qualify for the refund, you will need to provide proof from the auction site that you had a non-paying bidder to get a refund to your account.
As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:
Please note that you must be logged in to access this form.
In the event that your buyer does not complete a transaction for a Vendio Store item, you may request a refund Store line item fee. To request a refund, please use the same URL, and be sure to select Stores from the menu.
