posted on August 27, 2008 12:55:57 AM new
I just discovered that items I have sold with Free Shipping (offered with "Markdown Manager" are not coming through as "paid" through PayPal API to my PostSale. I ship from a PayPal download report so it's not as bad as it could have been - I just didn't send notices and feedback and was about to start sending payment reminders when I figured it out.
-------------------------------------
posted on August 27, 2008 02:09:40 PM new
Hello Neglus,
Just to confirm, this is specifically happening with just items that you sold using free shipping (applied with markdown manager) and no other listings? (are some of them being marked?)
If this persits, any examples you have would be helpful in troubleshooting.
posted on August 27, 2008 03:33:50 PM new
As far as I know that's the only time it happens:
Here is one: Item 370078542829 - Paid 8/24 (not marked on Vendio)
posted on September 2, 2008 10:53:59 AM new
Hello,
mstwostepin - sure, let us know of an effected item number/s so we can take a look.
Also, let us know if it was working ok and then stopped, if its an ongoing issue, or if this appears to have been a one-off problem for just a specific item or two.
posted on September 5, 2008 12:53:17 PM new
Hello Neglus,
I checked the listing numbers that you provided, and I am showing that the PayPal payment was applied to the listings. However, I am also showing that step 3 in Vendio (payment received) has not been checked. The reason for this is that for all of the listings numbers that you provided, the PayPal payment was not large enough to cover the full cost of the listing (it is for the cost of the item, but not including the shipping amount). In that case the listing is not considered paid, as there is still money due.
It looks like what happened was that the listings were originally listed with a shipping charge, but later edited to offer free shipping. When you make a change like this on an active eBay listing, the change is not reflected in Vendio. So for the purpose of Vendio checkout and Vendio post-sale management, there is still shipping due for the order.
You may correct this problem for listings that have not yet closed by going to your list of active listings. Then select the listing and click the "SetWBN" button. Select the listing again and click the "EditWBN" button. Then change the shipping cost to $0.00.
posted on September 10, 2008 02:39:53 PM new
Hello,
I checked your account and I am showing that the PayPal payment has now been applied. Please note that the payment is not always immediately applied to the order (sometimes there is a delay).
are not coming through as "paid" through PayPal API to my PostSale. I ship from a PayPal download report so it's not as bad as it could have been - I just didn't send notices and feedback and was about to start sending payment reminders when I figured it out.
