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 vivabe
 
posted on January 29, 2003 07:36:58 PM new
I thought it would be better to start a new post as the problem is not related to eBay ME page only, but also to LISTING page.
Below is as much info as I can come up with at this point. About to cancel listing.

Link to the listing so you can see how it looks.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2504700221

Pictures HTML

<br>
<br>
<center><br>&nbsp;<br>
<a href="http://imagehost.auctionwatch.com/bin/viewimage.x/00000000/vivabe/CANTONVASE1.jpg?&&pt=bidpay" class=textLink><img src="http://imagehost.auctionwatch.com/bin/imageserver.x/00000000/vivabe/.mids/CANTONVASE1.jpg"
ALT="Image Hosting by auctionwatch.com" ><font size=1><br>Click image to view larger version</font></a><br>&nbsp;<br>
<a href="http://imagehost.auctionwatch.com/bin/viewimage.x/00000000/vivabe/CANTONVASE2.jpg?&&pt=bidpay" class=textLink><img src="http://imagehost.auctionwatch.com/bin/imageserver.x/00000000/vivabe/.mids/CANTONVASE2.jpg"
ALT="Image Hosting by auctionwatch.com" ><font size=1><br>Click image to view larger version</font></a><br>&nbsp;<br>
<a href="http://imagehost.auctionwatch.com/bin/viewimage.x/00000000/vivabe/CANTONVASE3.jpg?&&pt=bidpay" class=textLink><img src="http://imagehost.auctionwatch.com/bin/imageserver.x/00000000/vivabe/.mids/CANTONVASE3.jpg"
ALT="Image Hosting by auctionwatch.com" ><font size=1><br>Click image to view larger version</font></a><br>&nbsp;<br>
<a href="http://imagehost.auctionwatch.com/bin/viewimage.x/00000000/vivabe/CANTONVASE4.jpg?&&pt=bidpay" class=textLink><img src="http://imagehost.auctionwatch.com/bin/imageserver.x/00000000/vivabe/.mids/CANTONVASE4.jpg"
ALT="Image Hosting by auctionwatch.com" ><font size=1><br>Click image to view larger version</font></a><br>&nbsp;<br>
<a href="http://imagehost.auctionwatch.com/bin/viewimage.x/00000000/vivabe/CANTONVASE5.jpg?&&pt=bidpay" class=textLink><img src="http://imagehost.auctionwatch.com/bin/imageserver.x/00000000/vivabe/.mids/CANTONVASE5.jpg"
ALT="Image Hosting by auctionwatch.com" ><font size=1><br>Click image to view larger version</font></a><br>&nbsp;<br></center>

I do not see anything wrong and all these pictures are in my Manage your Pitctures .... clueless and any help very much appreciated because these pictures are important. I will cancel listing if I cannot get them working.
I do not know if it is Ebay or AW? All the correct pictures are in my image hosting list and visible as I downloaded them.
Viviane


 
 ChristopherCS
 
posted on January 29, 2003 07:53:12 PM new
Hello,

Did you by any chance resize any of these images after you initially uploaded this auction?

It appears that at least the two missing images were originally larger, and that you later uploaded new slighly smaller images in place of them.


If this is true, thats why the two you dont see actually load when you click on the missing image link. It means the original was wider than 250 pixels, so we resized it, but when you uploaded replacement images that were smaller, and since the replacements didnt need to be resized, the link to the smaller image no longer works, but the larger one does.

If you still have the original images, re-upload those two missing ones in their original larger size, to replace the current images. This will make them re-appear in the listing.


Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
 vivabe
 
posted on January 29, 2003 07:59:01 PM new
Sorry for being so frantic... but I know the listing has been viewed 4 times and still two missing pictures. They are important. One shows a major flaw and the other shows a mark.
It would be nice if I could get help from AW now, before someone bid on my unreliable listing.
Thank you so much for any help!
Viviane

 
 vivabe
 
posted on January 29, 2003 08:41:52 PM new
Thank you, Christopher...
The size of the pictures originally downloaded is probably different from the newly downloaded pictures. I also changed the order. But it does not matter. I deleted all unwanted and re-loaded exactly what I wanted with correct URL/ID to replace. However, picture 5 (last one) is an added picture. Never dowloaded before so the size has not changed.
I have ended the auction.
As for my Ebay ME page, I can show any picture I want as long as it is a picture I had on AW files/manage your picture storage for a while. If I try to insert a brand new picture (downloaded a few days ago) it will show as a blank frame with "picture not available at this time, try later).
This picture problem is new. It started for me about 2 weeks ago. I have never experienced this before (4 years of using AW). I do not know if it is eBay or AW.
I will try to re-list the CANTON VASE without changing anything, using what is downlodaded now, just as a new listing. I will lost a few $$$, not much, but I want to know why this is happening. I will keep you up to date.
THANK YOU FOR YOUR CONCERN AND YOUR TRYING TO HELP...
viviane

 
 vivabe
 
posted on January 30, 2003 09:52:34 PM new
I have ended an auction early (after basically an hour) because 2 pictures I tried to change to improve my listing were not showing on a brand new listing (image not availabe try gain).
I listed this item again, at my own expense -not a re-listing- NEW listing. I had no problem with the pictures. All pictures are now showing as expected.
From this experience, my understanding is:
- I cannot change pictures anymore in my active listings if they do not fit the "size" determined during the original listing? Since when?
- I do need to change pictures in my listings, at times, because I occasionally experience bad lighting/weather and like to improve pictures during a listing. I have done it for 4 years with NO problem.
- What is going on with Auction Watch and this picture size problem? Is it me only?
- Are sellers being blocked from changing pictures during listing because they try to improve the quality of the listing?
I apologize if I sound a little frustrated. Actually, I am frustrated a lot.
Please, whoever it may concern, I have the same problem with changing pictures in my eBay ME page. It has never happened before.
I would love to hear from AW.
Viviane



 
 SonyaCS
 
posted on January 31, 2003 08:43:46 AM new
Hello,

You should be able to change any image. It is hard for me to tell what has happened since you deleted HTML from the listing and readded it to try to get your images to show. I would suspect that that is related to the problem you experienced because I have not found any other instances of this problem -- however please do let us know if it happens again so we can investigate it further.

You might want to try just changing the file name of the image rather than removing entire blocks of HTML.

Regards,

Sonya
 
 vivabe
 
posted on January 31, 2003 06:40:57 PM new
Thank you Sonya...
I will not try to change anything on listings at this point.
I just downloaded a brand new picture, new file name on AW. I am going to try to post it in my ME page.
I will edit the HTML by simply replacing the picture's name (PICASSO.JPG by AAJVASES.jpg). I will let you know if it worked. I have tried for past 2 weeks and it did not work (changing AAA.BOX.jpg for AAA.VASE.jpg, and nothing else).
Will keep you updated.
Viviane

 
 vivabe
 
posted on January 31, 2003 07:10:32 PM new
Glad to let you know that it worked this time. On my eBay ME page, I have replaced PICASSO.jpg with AAJVASES.jpg.
I am still not sure what went wrong for the past 2 weeks because I was doing exactly the same thing (only with different pictures... AAAVASE.jpg, etc.)BUT maybe I was changing the picture and keeping the same file name? It should not make any difference, though. If I have a picture stored AAAVASE.jpg on AW, delete it, and reload a fresh one/same name, which has been received "succesfully", I should be able to use it.
My point is that, as I explained earlier, sometime I take pictures that do not look too good when I have to list on a certain day. Let's say I cannot wait for the sun to show up. Then a few days later I can take good pictures. In such a case all I do is delete the old picture in AW and reload the new one with the same file name. It is very convenient as I do not have to go to each listing and change the file name manually in the HTML listing. I have done it for 4 years and it always worked. This is what I was trying to do with the Canton Vase pictures.
Well, I hope it was my fault... I have enjoyed AW picture management so much, I hope it will remain as efficient as it has been since it started.
AGAIN, THANK YOU VERY MUCH FOR YOUR REPLY
Viviane




 
 
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