posted on February 6, 2003 12:22:01 PM new
Hi Again.......
I am still waiting for an answer to a question I posted under the post heading:
"Images not uploading" 02-05-2003 10:28 am ....
Also I have been in contact through email with A.W. for a couple of days regarding this problem ( still waiting for that reply as well ) I REALLY NEED THIS RESOLVED - its holding me up in auction listing that I really need to get done.
You can look under the previous posts ... but here is the last one I sent that I need an answer to still:
Yes, I have tried uploading just one picture at a time. When I hit the "upload" button, the green status bar at the bottom rises & in just a matter of a few seconds the page refreshes, with still no images loaded.
I have uploaded pictures today on different programs on my computer, as well as villagephotos.com , so I can at least get a couple of auctions going until this problem is worked out....I am having no trouble with my computer loading pictures anywhere but here.
Can you please take a minute to check the status of my account - see if there is SOMETHING - ANYTHING that can be refreshed or re-set on your end??
I have also used different browsers & cleared my cache etc...
Thanks
In our previous correspondence, I recommended you try other browsers. Did you do that? If so, can you let me know which ones you tried and what versions they are? Also if you can let me know what browser you regularly use (and its version as wel) that would help.
posted on February 6, 2003 02:46:48 PM new
Hi Sonya...
I have such a bad virus today that I know Im not thinking or seeing straight ( ick!) BUT now I think I must really be losing my mind........
I was going step by step through the instructions you gave me , downloaded the windows updates ,restarted, cleared, etc... went back to get the megapath address and your post was gone...now I just have this short one from you:
posted on February 6, 2003 02:35:06 PM
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Hello,
In our previous correspondence, I recommended you try other browsers. Did you do that? If so, can you let me know which ones you tried and what versions they are? Also if you can let me know what browser you regularly use (and its version as wel) that would help.
Regards,
Sonya
OK - am I truly going crazy or did I read your other post with the instructions somewhere else?
Thanks - & sorry Im being such a pain ~ maybe I should just stop trying to work with the flu - ha
Rebekah
I will repost it for you, I deleted it cause I didn't want you to go through all that yet until I made sure if you tried other browsers yet.
I'm so sorry, if I've made you confused!
Here's the post:
Please try the following:
1. The first thing to try if you are using Internet Explorer is to install all available Microsoft updates. To do this, click on "Tools" on your browser tool bar. Then:
-Click on "Windows Update".
-Click on "Product Update" on the Microsoft site.
-Wait while Microsoft determines what software updates are needed.
-Click on "Critical Updates".
-Install "Critical Updates".
-Restart your computer.
2. Clear your browser cache again (even though I know you have done this), and/or use a different browser to view your images or access our website.
3. If you are an AOL user, try using a different local dialup number if there is one available in your area.
4. Check any web monitoring tools you may be running to make sure image viewing is enabled.
5. If you are having trouble viewing images or uploading, make sure that your images do not exceed 150kb apiece, and/or try uploading them in smaller numbers. Also, try using the "Manage Images" link within Sales Manager rather than the Image Hosting tab.
If this does not help, and you are having trouble with image viewing/uploading please try this:
1. Go to http://www.dslreports.com/tools
2. Click the "Go" button next to Speed Tests
3. Click the "Test speed using our server at Megapath, CA, USA" link.
4. Scroll down, and click the "Start" button in the Megapath box.
5. Wait for test results.
This test will analyze the speed of your connection both downloading and uploading data. You can compare your results (which will be in red) to the graph in order to get an idea of how well your system is performing. Please let us know the results (you can save this page as an html file, and email it to us.)
Another test to try is a tracert tool that can be used to monitor your connection with any internet site. Here is the URL to download this tool (WinMtr):
http://www.webattack.com/get/winmtr.shtml
Be sure to save the WinMtr.exe file to you desktop. Once this is downloaded, open the application and type www.auctionwatch.com in the host field. Let the trace run for about 1 minute, then stop and email a copy/paste of the results to us. This will help us determine if and where any packet loss is occuring.
If you get that far let me know, so that I can obtain the results from you.
posted on February 6, 2003 03:26:35 PM new
Oh my goodness.... you have no idea how relieved I am - ! I was taking my temp to see if my fever had gone up again!!!
Anyhow... I did the speed test & here are the results:
--------------------------------------------
2003-02-06 18:06:25 EST: 1772 / 218
Your download speed : 1772318 bps, or 1772 kbps.
A 216.3 KB/sec transfer rate.
Your upload speed : 218507 bps, or 218 kbps.
Seems like broadband .. above the 1mbit barrier!
--------------------------------------------
Here are the results of the winmtr:
WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
Our cable is at&t broadband, we have windows xp. & I go through msn.com
BUT, I have also tried using NETSCAPE, with the same results.
I have been able to view images everywhere else.
I have done this .. (
5. If you are having trouble viewing images or uploading, make sure that your images do not exceed 150kb apiece, and/or try uploading them in smaller numbers. Also, try using the "Manage Images" link within Sales Manager rather than the Image Hosting tab)
And Im not sure how to do this...( Check any web monitoring tools you may be running to make sure image viewing is enabled)
