posted on February 11, 2003 10:44:28 AM new
I posted a problem yesterday and I have not gotten any HELPFUL response from AW. Here is a follow up with emails from customers received this morning.
THIS IS A MAJOR PROBLEM !!
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Hi nycrugs,
i don't know what the problem is; the image will not appear. The page shows
an x where the image should be.
Will you please send a jpg?
Thanks so much,
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no luck downloading your images, refreshed/ rebooted the works
any ideas?
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Hello, I have clicked on three of your auctions and no images have come up...am I supposed to be doing something on my end, is my computer messed up, or is something wrong with the images...just asking..
Question from: ###############
Title of item: $1 UNUSUAL PICTORIAL Afghan Tribal Rug #567
Seller: nycrugs
Starts: Feb-10-03 17:20:10 PST
Ends: Feb-17-03 17:20:10 PST
Price: Starts at $1.00
To view the item, go to: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=2507733103
posted on February 11, 2003 10:53:30 AM new
Hello,
I viewed the listings and they are all loading up on my end. Did this recently start happening? Did you change the layout of your auction listings? I see you have a couple other images there hosted on an external site -- it could be the HTML in your auction that is slowing up the loading time. If you go to Image hosting are you able to preview your images?
posted on February 12, 2003 07:00:07 AM new
This recently started happening and I have not changed anything in the html. How can it be that only the images hosted by AW does not appear in the listings? The other images hosted from our own server are one logo (3691b) and one graphic(11588b) and should not be of any significant distraction to the overall download time.
This recently started and again this morning I had a few emails from ebay members who could not bid on our auctions because of this problem.
posted on February 13, 2003 01:37:15 PM new
Hello,
I just posted on the other thread that I do not experience any of the image problems that you have had. I would like to suggest uploading the images hosted on your other server, to AW, and inserting them in the description for a test listing so we can determine once and for all where this slowness is coming from.
Are you having this problem as well or is it just your customers?
posted on February 14, 2003 05:14:30 PM new
Hello nycrugs,
I believe that through a discussion with one of our engineers we have determined that this problem is due to the images being too far to the right of the screen, because of the embedded map image. I would recommend repositioning that image to the bottom of your listings, in order to avoid this situation.
Please let us know if we can be of further assistance with this.
