posted on April 14, 2003 07:04:31 AM new
Lately (maybe the last 3 weeks or so) many of my customers seem to think that they have paid for their auction using Paypal, but they really haven't. They have always used the Vendio checkout when this happens. I'm not sure what is confusing them. Has anything changed, or any wording changed that might be confusing them?
I'm really not sure when this first started happening, but I'm sure that it wasn't happening 3 months ago.
Is anyone else having this problem? I really need to figure out why this is happening because it is causing many headaches!
We have not changed anything on our end regarding checkout. Many people think that after they fill out the form, that is all they have to do, and bypass the link on the final page of checkout instructing them to click to pay by PayPal. You may want to consider altering your WBN text to say, after filling out all shipping and payment information, please proceed to PayPal through the link available to complete the sale.
