jefftal1
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posted on July 7, 2003 08:57:59 AM new
E-bay change today to the new look and now we don't have the pictures on the top left !!!! is anyone do anything about it ????
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corksmom
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posted on July 7, 2003 09:03:43 AM new
Yep, the new page is in effect on my listings. I posted about this change a long time ago - in hopes Vendio could get ebay to change their minds about the ipix requirement to get your pic on the top. Revising tons of auctions is not an option. Any word vendio on how we can get our pix on the top without revising? Are you going to put something on the sell your item page for us? Please let us know.
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SonyaCS
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posted on July 7, 2003 09:08:39 AM new
Hello,
eBay's new form is set up so the only way to get the image up at the top is if you submit an image to Ipix. I will forward your comments to the developers. You may want to leave feedback with eBay as well -- only they can change the way the image is added up at the top, so if you haven't done so already, you may want to shoot them an email.
Regards,
Sonya
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corksmom
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posted on July 7, 2003 09:13:30 AM new
Well, I have given my opinion to ebay - and I also posted about this on Vendio at least a month ago. Don't tell me that you are not prepared and have no answer for us at all?
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estatesalestuff
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posted on July 7, 2003 11:42:15 AM new
Grrrrrr. would look 500% better if our 1st pic would show up at top of listing. ok, i "shot" ebay [a plea] --- i sure as HECK hope they will work with Vendio ... this is ridiculous and VERY boring-looking, compared to the ebay/Ipix listings right now!!!
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corksmom
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posted on July 7, 2003 11:50:39 AM new
Yep, it does stink. Just another way for ebay to monopolize everything.
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jefftal1
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posted on July 7, 2003 12:02:54 PM new
This was not your replay a few weeks ago when your enswer was that you are working on it you know very well that email to ebay is not going to help nothing !!!!!!!!! so Seller's Assistant here we come , after all this is what ebay went us to do.
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jefftal1
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posted on July 7, 2003 12:55:00 PM new
I like to thank Mike Effle for the email that he send me !!!!!!!!!!!!!
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jtomp
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posted on July 7, 2003 01:44:27 PM new
I remember that "you were working with eBay on the problem" several weeks ago. The new listing pages are terrible for Vendio users. Are you trying to chase us away? We need some action on this problem. What horrible looking pages - half the people won't bother scrolling down to see the pictures which are so important to sales. Please get busy on this important issue.
Jane
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jefftal1
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posted on July 7, 2003 03:29:11 PM new
Till AW fix this thing and if you don't have too many auctions you can go to revise your item and add a URL from AW to the ebay Ipix , this way you will have the picture on top left , its a pain if you have many auctions and you cant do it if you have bids already i gave up after 3 , but if you really like it and you have the time it can be done ,another problem with this method is that when you click on the small picture it take you all the way down to the ebay picture and pass all your description , so good lock to all .
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neglus
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posted on July 7, 2003 03:41:48 PM new
well if that works, then maybe VENDIO, as a patch anyway, could do an auto revise on all of our listings so we are playing on an equal field with all those who use eBay's listing services???
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jefftal1
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posted on July 7, 2003 03:48:27 PM new
Before anybody do anything look at auction # 2939134908 which i revise when you click you jump everything all the way to the buttom.
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jefftal1
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posted on July 7, 2003 03:50:57 PM new
You also can't do automatic revise !! it must be done one by one.
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neglus
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posted on July 7, 2003 08:40:21 PM new
What I don't understand is that some of the other image hosting/listing services (ie: InkFrog and Anadale) got their listings right..if they can, WHY CAN"T VENDIO???? Did they have advance notice or something???? Come on VENDIO - you let us down here!
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RetroBargains
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posted on July 8, 2003 12:02:41 AM new
"What I don't understand is that some of the other image hosting/listing services (ie: InkFrog and Anadale) got their listings right..if they can, WHY CAN"T VENDIO???? Did they have advance notice or something????"
No... they have capable technicians.
Greg Williams
Retro Bargains
www.retrobargains.com
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RetroBargains
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posted on July 8, 2003 12:21:16 AM new
It comes down to the fact that now Vendio is cheating us out of some of our money.
We launch auctions through Vendio.
We pay basic fee of 30 cents for an eBay auction listing that includes the first image free.
ALL basic services associated with eBay standard fees are REQUIRED to fulfilled by Vendio when acting as an agent in our (the seller) behalf. If Vendio is withholding the basic services offered by the auction venue where said auction is being launched, then Vendio is willfully negating the contract between Vendio and the seller (us). In effect, we are being scammed and it's time to alert the applicable authorities so this can be properly addressed.
Since the information for our auction is transmitted to eBay when we launch an auction through Vendio and Vendio is charging us (the seller) for this "convenience", then it is Vendio's ultimate responsibility to ensure that said basic services are complete and accurate.
Vendio... this is a serious LEGAL problem you have now placed your company in.
We as sellers and customers of Vendio are not required to do anything but submit our images and auctions under your service and therefore EXPECT to receive proper service thereof. WITHOUT ERROR!!
Vendio and eBay MUST work together and take our number 1 image and transfer it to iPix automatically (that's our ONE FREE one allowed by eBay for the basic 30 cent charge for listing!
I know the (incorrect) corporate answer from eBay will be because this is a distractor from their own revenue-creating iPix image hosting, but hey, in reality when we launch an auction through Vendio, in eBay's server's eyes we have posted an auction with no images! Yes, there are calls to images offsite but strip it down and look at it in reality - eBay's servers house no images for our auction so in reality we have a "free" image hosting "owed" to us by eBay for the basic $.30 listing fee.
Time to resolve this legal matter is immediately.
Never underestimate the power of small business - it's easy to find your State Attorney General phone number on the internet. Call it.
Greg Williams
Retro Bargains
www.retrobargains.com
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planejane
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posted on July 8, 2003 04:51:48 AM new
Sonya, it would appear that we are all looking for a straight answer from the Vendio team. Is this issue something that you have been trying to resolve with ebay (as alluded to in an old thread regarding this issue) and might have a solution to in the near future, or is it something that you guys have no control over and we are stuck with the problem. Once again, I have the overwhelming sense that the Vendio clients are being treated like children. We all need a clear and informative answer to this question in order to make decisions regarding our own business endeavours. Your plea that we should contact ebay ourselves regarding this issue leads me to believe that it has become a mute point for Vendio - that ebay is not budging on this issue. It would then seem that the only way arround it is with some clever programming on your part that would facilitate the use of the first "free" image provided by ebay to get our thumbnails up there without affecting the look of our exsisting pages. As with the name change issue - please don't leave us in the dark. Loyalty comes in strange forms, but clear communication is key and vital in any successfull business relationship.
Thank you.
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pyourdon
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posted on July 8, 2003 05:20:37 AM new
That was extremely well said, planejane. I just spent an hour revising all my auctions that had no bids, to include my 'free' picture. Where there are bids already, I can't even do that. We need some quick answers, please, from Vendio. This morning I 'm going to try to list directly through eBay, which I haven't done for the 2.5 years I've been at AW/Vendio. I bet I won't be alone either.
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neglus
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posted on July 8, 2003 05:57:42 AM new
Can someone please tell me how to revise an auction to link the VD image to IPIX so that the picture appears at the top of my listing - someone said on another thread that this could be done using HTML but I don't see how (my original image was deleted from my computer after uploading to VENDIO).
VERY WELL SAID JANE!! Perhaps VD has had trouble prioritizing changes and somehow felt we would be happier to see a spellchecker in our listings and postings or new templates than be able to sell on a par with our competitors when EBay changed the listing page....WRONG!
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kwray
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posted on July 8, 2003 11:28:04 AM new
Hello all-
We are working on a solution and a timetable for deployment, so please do not think your comments fall on deaf ears.
Also, all service providers are affected equally by this change - our "competition" have not been able support the new iPix image either so far. All service providers are all in the same boat. Please don't be mislead by statements to the contrary.
Sometimes when eBay launches new features, there is a lag in supporting the feature. Not always, but sometimes.
Stay tuned - we'll have an action plan for you later today.
Kevin Wray
VP, Marketing
Vendio
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jtomp
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posted on July 8, 2003 11:35:13 AM new
Thanks for the update - however we don't want an "action plan" but a solution. Please don't give me instructions as to how I can add pictures manually - I don't want to and shouldn't have to do any extra fiddling around to have a satisfactory listing.
Jane
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corksmom
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posted on July 8, 2003 11:56:14 AM new
I brought this topic up weeks ago - maybe 6? would have to research and find the forum. Anyway at that time I was told you were working on a solution and to not worry about it. Well, here we are - no solution and now you are going to give us a time table as to when one will be available? Good grief!!! I don't care what your competition is doing or if they have a solution or not. You told me that you were working on one. Sure doesn't seem like that is the case!!!! Seems to me that Vendio often tells us what we want to hear, and then worries about the consequences later. I am going to go and find that post and put a link here. The fact that we don't have the pic available at the top doesn't upset me as much as the line that we are aware of the change 6 weeks ago and now you come out with a different story.
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corksmom
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posted on July 8, 2003 11:59:24 AM new
http://www.vendio.com/mesg/read.html?num=15&thread=77258
Please note the following 2 posts by Sonya - she sure indicated there was a solution being worked on. Why can't you just give us the straight facts right away???
posted on May 22, 2003 03:27:54 PM
--------------------------------------------------------------------------------
Hello corksmom,
We are aware of this issue. We are working out the details now, but thank you for the heads' up.
Diana
posted on May 22, 2003 05:29:07 PM
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Hello mildreds,
While the customer service staff might not have been aware of all of the details involved with the new eBay form, our developers have known about this and are working on ways to incorporate this change.
Thanks,
Diana
[ edited by corksmom on Jul 8, 2003 12:01 PM ]
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RetroBargains
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posted on July 8, 2003 12:08:13 PM new
If you'll note that "canned" and "constructed" response was from Vendio Marketing... NOT from Vendio's IT (Internet Technicians) department. It was designed as an emergency response by their best advertising gurus to squelch the avalanche of complaints being posted herein.
We don't want to hear from your corporate "mouthpiece". We DO want to see immediate corrections and a solution - something that Vendio obviously isn't capable of as shown in their previous track record.
Marketing's mention that our outcries are "not falling on deaf ears" simply underlines the fact that our complaints, suggestions and comments as a norm DO fall on deaf ears.
Marketing is for getting NEW customers. Capable technical department personnel is for KEEEPING those customers marketing has gained.
Let's hear direct from the Technical Department chief over in Rumania on status and solution of this SERIOUS ISSUE.
Then we just might believe you.
Yeah... I'm getting steamed over this, but at least I'm venting here... think of your customers that will quietly just pack up and go elsewhere without saying a word.
It's about time Vendio puts their customers (we sellers) first!
Sign me fed-up with the "ignore the problem it will eventually go away" attitude displayed by Vendio.
Trying to find "regards",
Greg Williams
Greg Williams
Retro Bargains
www.retrobargains.com
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kwray
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posted on July 8, 2003 01:57:46 PM new
Greetings again-
Good news! Our development team indicates they will have a solution in place by Friday, July 11 that will allow Vendio sellers to include the iPix preview in their listings.
Please accept our apologies for the inconvenience. We will continue to work with eBay on reducing their lag time introducing new features into the API.
Regards,
Kevin Wray
VP, Marketing
Vendio
[ edited by kwray on Jul 8, 2003 03:22 PM ]
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baylor45
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posted on July 8, 2003 04:40:03 PM new
So true or false that other companies and image hosters had this figured out? In another thread we are told by VD that others did not have it fixed? Just curious. Does anyone out there use someone besides VD for hosting images and was that company prepared? Were your images showing up top while VD's were not?
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neglus
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posted on July 8, 2003 05:48:50 PM new
I have to admit that i don't KNOW anyone using InkFrog or Anadale - someone in a thread on the Ebay Seller Community board said they had the pics at the top - I would be curious to know if it was true...I'll try to find that thread.
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RetroBargains
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posted on July 8, 2003 08:10:01 PM new
Well it's extremely easy to see what's going on. Here's how:
On eBay Search, check the box to search in Title and Description.
Then search for the word InkFrog or Andale or Vendio then look at the NEWLY LISTED auctions (today's date) - next check out the seller's that actually used images with their auction listing (you'll see the image or the camera icon on the left).
While this isn't exact science it does give a quick view of what's going on. Still doesn't change the fact that Vendio knew this was coming and still took no action to be ready. Vendio runs under crisis-management and spending more time stamping out fires instead of buying a sprinkler system.
The responses in this thread tell the story - a vice-president posting ? Never heard of such a thing. Of marketing no less. VDVPBS is my guess.
As for the solution appearing on Friday - well, as much as I would hope to see that, I'm not holding my breath. Why? It doesn't take 3 days to write, test, QC, approve, migrate and implement code to do what needs to be done to correct an emergency of this magnitude.
Oh... wait... maybe it does in Rumania. My bad.
Note there has been absolutely no direct response regarding the legal issues I mentioned earlier in this thread.
Of course I may suddenly experience the "Cone of Silence" right in the middle of typing my....<ZAP!>
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ragstoo
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posted on July 9, 2003 08:27:08 AM new
I just checked Inkfrog. Contrary to reports.... NO IMAGE on top.
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Biffette
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posted on July 9, 2003 02:39:22 PM new
Sonya &/or Kevin,
That's all well and good, but what I've found is that even IF you at Vendio were to implement an option to add the IPIX at the top of the auction page as stated, does everyone realize that that will automatically default to become your Gallery photo? AND, it is automatically shrunk down to half its size when viewing the "View photo listings" in your Seller's List & in the "View Gallery" option and the listings that show Gallery photos if you've added them? I changed several of mine over to add the IPIX image 2 days ago and by the next day, the images in the Gallery were teeny, tiny images, maybe 1/3 to 1/2 the size of the Gallery images I didn't switch over to the IPIX image.
So, tell me:
#1:
Is the Gallery default still going to be there in your implementation or will we be able to have separate photos for each option and...
#2: Will the Gallery photos be shrunk still, if adding an IPIX or will they remain full sized?
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