glassgrl
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posted on October 7, 2003 04:11:56 PM new
I've spent all day on the phone with SMC and Comcast. Any computer geeks there that can tell me why since setting up a wireless router/barricade I can't upload pics?
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SonyaCS
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posted on October 7, 2003 04:16:01 PM new
Hi Glassgrl,
I have just sent you an email. Please follow the steps in it and send us any information you need to send back.
Regards,
Sonya
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glassgrl
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posted on October 7, 2003 05:05:44 PM new
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 60 | 60 | 0 | 95 | 160 | 110 |
| 10.174.64.1 - 0 | 60 | 60 | 0 | 99 | 160 | 110 |
| 172.30.92.145 - 0 | 60 | 60 | 0 | 96 | 170 | 110 |
| 172.30.92.186 - 0 | 60 | 60 | 0 | 97 | 220 | 110 |
| 12.124.58.85 - 0 | 60 | 60 | 0 | 92 | 160 | 110 |
| gbr6-p80.attga.ip.att.net - 2 | 60 | 59 | 0 | 99 | 170 | 110 |
| tbr1-p013601.attga.ip.att.net - 0 | 60 | 60 | 0 | 97 | 170 | 110 |
| tbr2-cl1.wswdc.ip.att.net - 2 | 60 | 59 | 0 | 98 | 170 | 110 |
| ggr1-p370.wswdc.ip.att.net - 0 | 60 | 60 | 0 | 99 | 170 | 110 |
| att-gw.dc.verio.net - 2 | 60 | 59 | 0 | 97 | 170 | 110 |
| p16-0-1-2.r21.asbnva01.us.bb.verio.net - 0 | 60 | 60 | 0 | 96 | 170 | 110 |
| p16-0-1-2.r20.plalca01.us.bb.verio.net - 4 | 60 | 58 | 60 | 121 | 210 | 110 |
| p64-0-0-0.r20.snjsca04.us.bb.verio.net - 0 | 60 | 60 | 60 | 115 | 170 | 110 |
| ge-1-1.a01.snjsca04.us.ra.verio.net - 0 | 60 | 60 | 50 | 140 | 1150 | 1150 |
| ge-3-2.a01.snjsca04.us.ce.verio.net - 2 | 60 | 59 | 100 | 121 | 220 | 110 |
| 66.7.159.45 - 0 | 59 | 59 | 60 | 111 | 170 | 110 |
| www.auctionwatch.com - 0 | 59 | 59 | 50 | 116 | 170 | 110 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.7. Copyleft @2000-2001 Vasile Laurentiu Stanimir ( [email protected] )
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glassgrl
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posted on October 7, 2003 05:08:44 PM new
I will have to save the other file to CD and send it from my laptop....my desktop won't send an attachment.
Yes, I have recently installed a wireless router aka barricade. I have spent DAYS on the phone with both my provider (comcast) and SMC (router)
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glassgrl
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posted on October 7, 2003 05:11:02 PM new
this problem occurs ALL the time.
My firewall is turned OFF.
I have Comcast
My browser is IE
6.0.2800.1106
(I updated yesterday)
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glassgrl
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posted on October 7, 2003 05:58:48 PM new
sent email from Server (comcast) with HTML results attached, since I can't send email with attachments (yet)
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DianaCS
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posted on October 7, 2003 07:23:53 PM new
Hi glassgrl,
Unfortunately our email system is incompatible with HTML, so can you just tell us what the result from dslreports was? It should be fairly easy to interpret whether speed on upload is close to download speed.
Thanks,
dinaa
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glassgrl
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posted on October 7, 2003 07:45:28 PM new
File Size: 600.005 KB
Time Elapsed: 0.17 seconds
27.574 Mbps
(3.447 MBps)
(that was from the McAfee website, the first one would not load)
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[ edited by glassgrl on Oct 7, 2003 07:46 PM ]
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glassgrl
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posted on October 7, 2003 07:52:47 PM new
here's the Broadbrand DSL report:
http://monitor.dslreports.com/tweak/block:9a5d3?service=cable&speed=&os=&via=normal
Your Tweakable Settings:
Receive Window (RWIN): 65535
Window Scaling: off
Path MTU Discovery: ON
RFC1323 Window Scaling: OFF
RFC1323 Time Stamping: OFF
Selective Acks: ON
MSS requested: 1460
TTL:
(less any hops behind firewall)
65
TTL remaining: 52
Notes and recommendations:
Input line speed for RWIN recommendation
Looking good
Example 146000 byte download
Actual data bytes sent: 146000
Actual data packets: 100
Max packet sent (MTU): 1500
Max packet recd (MTU): 1500
Retransmitted data packets: 0
sacks you sent: 0
pushed data pkts: 5
data transmit time: 0.554 secs
our max idletime: 88.0 ms
transfer rate: 135218 bytes/sec
transfer rate: 1081 kbits/sec
This is not a speed test!
transfer efficiency: 100%
Notes and recommendations:
Good data stream (no/few rexmits)
ICMP (ping) check
Minimum ping: 38 ms
Maximum ping: 43 ms
Ping stability:
39 38 40 39 40 43 41 40 40 38
Notes and recommendations:
Looking good
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|
glassgrl
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posted on October 7, 2003 07:53:06 PM new
total packets: 49 total packets: 104
ack pkts sent: 48 ack pkts sent: 104
pure acks sent: 44 pure acks sent: 3
unique bytes sent: 4380 unique bytes sent: 146000
actual data pkts: 3 actual data pkts: 100
actual data bytes: 4380 actual data bytes: 146000
rexmt data pkts: 0 rexmt data pkts: 0
rexmt data bytes: 0 rexmt data bytes: 0
outoforder pkts: 1 outoforder pkts: 0
pushed data pkts: 3 pushed data pkts: 5
SYN/FIN pkts sent: 1/1 SYN/FIN pkts sent: 1/1
req sack: Y req sack: Y
sacks sent: 0 sacks sent: 2
mss requested: 1460 bytes mss requested: 1460 bytes
max segm size: 1460 bytes max segm size: 1460 bytes
min segm size: 1460 bytes min segm size: 1460 bytes
avg segm size: 1459 bytes avg segm size: 1459 bytes
max win adv: 65535 bytes max win adv: 8760 bytes
min win adv: 59695 bytes min win adv: 5840 bytes
zero win adv: 0 times zero win adv: 0 times
avg win adv: 66535 bytes avg win adv: 8675 bytes
initial window: 4380 bytes initial window: 2920 bytes
initial window: 3 pkts initial window: 2 pkts
ttl stream length: 4380 bytes ttl stream length: 146000 bytes
missed data: 0 bytes missed data: 0 bytes
truncated data: 4242 bytes truncated data: 141400 bytes
truncated packets: 3 pkts truncated packets: 100 pkts
data xmit time: 0.092 secs data xmit time: 0.554 secs
idletime max: 151.1 ms idletime max: 88.0 ms
throughput: 4057 Bps throughput: 135218 Bps
RTT samples: 1 RTT samples: 41
RTT min: 0.1 ms RTT min: 39.7 ms
RTT max: 0.1 ms RTT max: 108.6 ms
RTT avg: 0.1 ms RTT avg: 67.2 ms
RTT stdev: 0.0 ms RTT stdev: 17.1 ms
post-loss acks: 1 post-loss acks: 0
segs cum acked: 2 segs cum acked: 60
duplicate acks: 102 duplicate acks: 7
triple dupacks: 0 triple dupacks: 0
max # retrans: 0 max # retrans: 0
min retr time: 0.0 ms min retr time: 0.0 ms
max retr time: 0.0 ms max retr time: 0.0 ms
avg retr time: 0.0 ms avg retr time: 0.0 ms
sdv retr time: 0.0 ms sdv retr time: 0.0 ms
Detail provided by .. tcptrace
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glassgrl
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posted on October 7, 2003 08:20:31 PM new
http://www.dslreports.com/quality/nil/1182418
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glassgrl
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posted on October 7, 2003 08:26:49 PM new
http://monitor.dslreports.com/tweak/block:9a5d3?service=cable&speed=&os=&via=normal
File Size: 600.005 KB
Time Elapsed: 0.17 seconds
File Size: 600.005 KB
Time Elapsed: 0.17 seconds
27.574 Mbps
(3.447 MBps)
I have Comcast cable modem and a SMC wireless router/barricade 7004VWBR
Windows 98 on the desktop where I'm having trouble connecting, staying connected, sending emails with attachments (I can send an email with no attachments, the others just stick in the outbox), I can NOT upload pics to Vendio (my auction hosting service), XP is on the laptop where I have NO trouble doing any of those. I've only had this trouble since I set up the wireless connection.
I've been on the phone for DAYS with both Comcast and SMC and still can't get anywhere. I've tweaked my registry manually to:
Windows 95/98/ME, using Cable Modem or DSL/ADSL
MTU :1500
MSS :1460
RWIN :372300
TTL :64
SMC has freed my ports.
I am 33178 feet.
The Speakeasy link doesn't work.
http://www.dslreports.com/quality/nil/1182418
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glassgrl
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posted on October 8, 2003 03:06:45 PM new
STILL can't upload pics!
waiting for the techie to come on board.
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DianaCS
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posted on October 8, 2003 04:06:32 PM new
Hello glassgrl,
I'm sorry to hear that you are still having trouble. It sounds like something in your setup is causing the problem (especially considering that you cannot send emails with attachments.) I would recommend contacting your router company again, perhaps having them escalate the issue. Also, wondering - have you considered upgrading your Windows version? I am not recommending that as a solution, but it might help as Win98 is somewhat out of date. If you have not done so already, you should at minimum go to the MS website and download/install any updated service packs.
Thanks,
Diana
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DianaCS
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posted on October 8, 2003 04:08:23 PM new
Also, if you could email a couple of your images to me at [email protected], I can check to make sure there is nothing image or account-related going on.
Thanks,
Diana
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glassgrl
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posted on October 8, 2003 04:20:04 PM new
I've updated my windows etc. I'm still in communication with SMC and ready to chunk it out the window. I have a couple of auctions running that I uploaded with pics by burning them to CD and uploading them from the laptop. The laptop screen is s***** for fixing photos though and I don't want to fill it up with jpegs.
Oh well. Just thought maybe the techies over there could have a solution.
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glassgrl
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posted on October 15, 2003 08:35:21 AM new
Here's the latest in the saga and what might help somebody else if this ever shows up again. You might want to pass it along to the techies FYI.
I formatted my computer <again!> and installed Windows XP.
It still didn't work.
I tried the tweak tests etc @ www.dslreports.com and posted at the forum (the forum was no help). It still didn't work.
Cussed SMC out again and they said that my MTU MUST be too high. To set it at 576. Totally contrary to everything over at dsl reports. They say 1500, SMC says 576.
Ran Mr. Tweak and set it for 576.
It worked.
Ran the ping tests over and over. The final result was that I could set my MTU to 1000 and no higher and with that I can upload pics and stay connected.
I LOVE Endicia! You will too – Click here!
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DianaCS
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posted on October 15, 2003 11:48:57 AM new
Hello glassgrl,
I'm glad you were able to get that figured out... and thanks for passing along the solution. 
Diana
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