Home  >  Community  >  Vendio Services  >  Sales Manager Merchandising Edition and Image Hosting  >  Urgent Sold Item not in Post Sale
<< previous topic post new topic post reply next topic >>
Community Guidelines 
 ferretbee
  		posted on October 8, 2003 04:46:28 PM new
Item 3433786995 is not showing up in post sale. I've already received PayPal payment and need to process this order.


Thank You,
Jeff (ferretbee)


 
 TaraCS
  		posted on October 8, 2003 05:04:31 PM new
Hello ferretbee,

There is a problem with some eBay store and FP items moving from active to closed. We have forwarded your item number to engineering.

Have a great day,
Tara

Got Questions? Check out Vendio.com's Customer Service center at http://www.vendio.com/service
 
 ferretbee
  		posted on October 8, 2003 05:21:42 PM new
I found another item not in post sale: 3147745415.

Both items were launched from Vendio. I just switched my Post sale processes to Vendio this afternoon--my confidence is shaken.



 
 ferretbee
  		posted on October 8, 2003 06:11:54 PM new
Item 3433786995 has turned up.

Thanks,
Jeff (ferretbee)



 
 DianaCS
  		posted on October 8, 2003 06:14:26 PM new
Hello - I apologize for the inconvenience. We are actively working on this problem and hope to have it resolved shortly. The delay you experienced is not normal system behavior.

Thanks again for your patience.

Diana

 
 ferretbee
  		posted on October 9, 2003 05:01:47 PM new
Item 3147745415 is still missing.

 
 DianaCS
  		posted on October 9, 2003 05:43:12 PM new
Hello,

The problem you are having is being investigated right now. Have you tried tracking in the missing item? If not, please try that, and if the item will not track in you may want to go ahead and manage the post-sale on it manually. We are hoping to have this problem fixed shortly - it is rather deeply embedded and difficult to resolve.

Thanks, and again sorry for the inconvenience.

Diana

 
 ferretbee
  		posted on October 9, 2003 08:13:04 PM new
Hi Diana,

I was able to import it with tracking. I was unaware of that feature. I am concerned about missing a sale if it happens again, store and multiple quantity fixed pricec items are difficult to track.

Thanks for your help,
Jeff (ferretbee)



 
  Return to top of page 
<< previous topic post new topic post reply next topic >>
All times are Pacific Time

Jump to

All content © 1998-2024  Vendio all rights reserved. Vendio Services, Inc.™, Simply Powerful eCommerce, Smart Services for Smart Sellers, Buy Anywhere. Sell Anywhere. Start Here.™ and The Complete Auction Management Solution™ are trademarks of Vendio. Auction slogans and artwork are copyrights © of their respective owners. Vendio accepts no liability for the views or information presented here.

The Vendio free online store builder is easy to use and includes a free shopping cart to help you can get started in minutes!