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 freddy45
 
posted on October 13, 2003 11:56:38 PM new
Dutch auction closed yesterday. Sold three items to same buyer. Edited WBN and checkout before it was sent to include USPS Priority Calculated shipping and Parcel Post Fixed price cost. Also changed weight of shipping package to account for 3 items being sold.

Buyer went through checkout today to pay via PayPal and the shipping charges for both USPS Prioirty and Parcel Post were multiplied by 3 (3 times the value either specified or calculated).

What am I or the system doing wrong?

Help Please.

 
 ChristopherCS
 
posted on October 14, 2003 02:59:51 PM new
Hello,

You did edit the shipping cost for this item, but you have your account setup to charge a shipping amount on each win for Dutch listings, so the checkout used that total you had intended to cover all 3 items and charged it three times.

If you go to the My Account tab, click on the Global Preferences link, you can check the option listed on this page labeled 'Calculate shipping on Dutch wins as 1 item regardless of quantity.'

Otherwise, if you go in to edit the shipping cost, just keep in mind that it will be that times the number of items, so intead of $7.07 for shipping on this item, you would have said $2.56 instead.


Regards,
Christopher
 
 
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