socalimodels
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posted on October 19, 2003 01:35:23 PM new
I can upload photos and they are viewable on ebay, They are also viewable from my store. But when I get a store purchase, they aren't viewable from the post sale tab. The pahe will come up with white boxes and say image is not viewale at this time, check back later. This has been a problem for the past week. Ever since I started using digital images instead of scanned images. Can you please tell me my next step to take to make the images viewable from the post sale tab! Please try this order number and you'll see what I am talking about. 624404525
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TaraCS
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posted on October 19, 2003 02:47:41 PM new
Hello socalimodels,
I am looking into this for you.
Tara
Got Questions? Check out Vendio.com's Customer Service center at http://www.vendio.com/service
[ edited by TaraCS on Oct 19, 2003 02:48 PM ]
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socalimodels
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posted on October 19, 2003 02:53:49 PM new
Thanks Tara. I just can't seem to figure it out and it is really troublsome when I get orders and try to figure out what they bought.
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TaraCS
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posted on October 19, 2003 02:54:11 PM new
Hello socalimodels,
The three images which are in order no longer appear to be listed in your account. Can you reupload them with the same name? If so they will then appear in your account once again.
When you notice that you have some images missing in your listings, always make sure that the image exists in your Vendio image hosting account. If you delete an image while the listing is active, it will be removed from your listing. If this is the case, simply re-upload the image using the same exact filename (case-sensitive) and it will reappear in your listing (you may need to refresh the page in order to see it.)
Note that if you are relisting an old listing, there is a chance that the image was deleted by our system for non-activity. Images that have not been used in over 90 days are automatically deleted. Also, make sure to check your image recycle bin which can be located within Manage Images off the Sales Manager page. If you reupload the image (again, using the same exact file name, case-sensitive) it will automatically reattach to the listing.
Best regards,
Tara
Got Questions? Check out Vendio.com's Customer Service center at http://www.vendio.com/service
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socalimodels
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posted on October 19, 2003 02:58:26 PM new
Tara,
They are in my account. I just looked. I can see my photos on ebay, so I know they have to be in my account. I can also view them in my store. I just can't view them when a order is completed.
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TaraCS
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posted on October 19, 2003 03:07:20 PM new
Hello socalimodels,
The item "624404525" which you are referring to does not appear to be in your store. Are you not able to view your images for items other than the one listed here?
Tara
Got Questions? Check out Vendio.com's Customer Service center at http://www.vendio.com/service
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socalimodels
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posted on October 19, 2003 03:48:24 PM new
No, I can't view any of the 4 auction numbers I gave you
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socalimodels
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posted on October 19, 2003 03:51:07 PM new
The auction is in my store you can use this link.. http://shop.vendio.com/socalimodels/item/624404278/index.html
The pictures come up here in my store.
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socalimodels
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posted on October 19, 2003 05:31:10 PM new
Do you see what I am saying?
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socalimodels
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posted on October 19, 2003 05:32:46 PM new
624645913 624645914 624404525 624024450. Here are some numbers for you to check out.
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SonyaCS
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posted on October 20, 2003 08:48:35 AM new
Hello,
Do you happen to have any of the images on your computer right now, that are not coming up in your listings? I suspect the problem is with your images since you say you switched from scans to digital. Let me know, as I would like to have you send one to me so I can look at it.
Regards,
Sonya
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socalimodels
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posted on October 20, 2003 09:20:37 AM new
Yes, I do. How do I get one to you?
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socalimodels
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posted on October 20, 2003 10:24:15 AM new
Sonya,
Where do I send a photo so you can see?
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SonyaCS
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posted on October 20, 2003 11:31:16 AM new
Hello,
Send it to [email protected]. Thanks!
Regards,
Sonya
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SonyaCS
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posted on October 20, 2003 01:56:36 PM new
Hello,
Thank you for sending the image. You have a space in it -- please remove the spaces from the image and then upload it to your account. The format should be nameofimage.jpg rather than name of image.jpg.
The images will take an hour to update so check back in with me and let me know how it goes.
Regards,
Sonya
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socalimodels
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posted on October 20, 2003 07:53:52 PM new
I'm not understanding what you mean. I checked my uploaded images and they all seem to be compact. I don't see any spaces in them. Please help!
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socalimodels
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posted on October 21, 2003 07:06:29 AM new
The image I sent you has a space in there. But as you know Vendio pushes the whole file name together when you upload. So now what solution do you have for me?
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SonyaCS
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posted on October 21, 2003 08:58:24 AM new
Hello,
I recommend you eliminate the space and then upload it. The space may get eliminated but it's technically not uploading correctly. Please try that with at least one or two pictures and let me know.
Regards,
Sonya
[ edited by SonyaCS on Oct 21, 2003 08:58 AM ]
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socalimodels
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posted on October 21, 2003 09:26:40 AM new
Sonya,
It didn't work. Here as you see. I posted new photos elimanating the space, I purchased the same set from my store which was viewable. I then went to post sale, clicked on this number "625095362" and the images were not viewable. This is getting very frustrating.
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SonyaCS
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posted on October 21, 2003 09:39:47 AM new
Hello,
Were these images previously in your Image Hosting area, with spaces in them?
Can you tell us what program you use to edit and save your images?
Please save your images from now on with all spaces eliminated, and in jpeg format.
Regards,
Sonya
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socalimodels
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posted on October 21, 2003 09:42:50 AM new
These photos are brand new and just introduced to your server. I use photoshop 7.0
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socalimodels
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posted on October 21, 2003 09:49:34 AM new
You made me think about something when you asked me what program I was using for my photos. I recently got photoshop 7.0. It's not only digital photos that don't show up. It's any photo I use that I use through photoshop. So I must be saving it wrong. But I don't know why it's being saved wrong. I am using jpegs. Hmmmm, Do you have any ideas now?
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SonyaCS
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posted on October 21, 2003 09:52:45 AM new
Hello,
When saving images in Photoshop that you would like to use on the internet, make sure you are saving them as web ready images. It should be a selection in the File menu. Try that and then lets see what happens.
Regards,
Sonya
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socalimodels
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posted on October 21, 2003 10:31:25 AM new
Sonya,
I apprciate your continued effort to help me. I tried what you said, I saved them as web ready files and posted them. Unfortuantly, I am still having the same problem. I just don't know what I can do to make this work. I would love to hear anymore ideas you may have. I am going crazy over here.
-Christopher
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socalimodels
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posted on October 21, 2003 11:32:49 AM new
I just don't understand why you can see the photos in the store, on eBay. But not from the post sale tab? I am lost!
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SonyaCS
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posted on October 21, 2003 12:24:16 PM new
Hello,
I've escalated this to engineering, since everything that we have tried has failed. I'm not sure why this is happening either, but I will keep you up to date on the status of this problem. Again, I apologize for this inconvenience and thank you for working with me on this.
Regards,
Sonya
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socalimodels
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posted on October 21, 2003 01:00:28 PM new
Thanks Sonya. Do you know when I can expect to hear from them?
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SonyaCS
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posted on October 21, 2003 01:46:28 PM new
Hello,
Hopefully soon but I unfortunately don't have a time frame for this. We haven't had any other reports of this happening. I will keep you posted.
Regards,
Sonya
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baylor45
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posted on October 21, 2003 04:42:25 PM new
Same problem here...all my storefront sales the pictures disappeared once they are in post sale. I can still see them in inventory. REAL PROBLEM!!
Beth
www.vintageAds4U.com
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socalimodels
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posted on October 21, 2003 07:56:02 PM new
Beth,
What program do you use to edit and save your photos?
-Christopher
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