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 charlotts
 
posted on June 20, 2004 08:35:51 AM new
Hello
I am having problems with customers living in my state and tax not being added. Some do some don't. Why?

One example of tax not added:
2249588530

One example of tax added:
3728833897

I really would like to have this solved, it is very difficult to go back to a buyer and ask him to pay for tax once he has already paid via PAYPAL or even worse by Money Order or check.



 
 ChristopherCS
 
posted on June 20, 2004 10:50:31 AM new
Hello,

The buyer uses your sales tax rule information and the empty sales tax field during the checkout process.

Just be sure your directions are short, so they actually read them, and explain exactly who should put in an amount and how much they should put in.

IE: "If shipping to TX, you *MUST* add 07.***% into the sales tax field above."




Regards,
Christopher
 
 volksphoto
 
posted on June 22, 2004 07:13:31 AM new
This is really stupid. Why is customer is required to do the calculation? Chris, you go to store to buy something, have you even been asked to enter the whatever percentage rate of sales tax on a keypad? Do you like doing that? That drives people nuts! Give the seller the control to have it set!





 
 SonyaCS
 
posted on June 22, 2004 09:16:44 AM new
Hello,

We understand your frustration with the current set up for applying sales tax. I have forwarded your comments over to Product Development. Thank you for your feedback.

Regards,

Sonya
 
 
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