posted on August 25, 2004 01:45:32 PM new
Cant see what the big deal is about the new site look infact I think i liked it the other way. PLEASE next time product development is thinking about changing something how about the checkout system which has been outdated for years now!
If you have suggestions regarding checkout, please let us know what they are. We make our changes and upgrades based on user feedback -- your opinion is important to us!
I have appreciated your replies in the past, but I have to jump in with a *BS* reply to your post that "we make our changes and upgrades based on user feedback..."
I admit that I don't read the posts here all the time (usually when I am wondering if something is broken ). However, my very unscientific survey leans toward saying that I've seen quite a few mentions of shipping calculators, links to shipping software, customer disatisfaction with the checkout, and other functional enhancements requested, demanded even, and I don't recall anyone saying "please spend some of your limited development resources on changing the look and feel of the web site."
Having spent many years in software development, I would say that this has the smell of a solution in search of a problem.
Please pardon my tone, but I am getting considerable pressure from my two partners to find an alternate vendor because we're spending 5 - 15 manhours per week on shipping cost questions. My indications to them that "Vendio's working on it" sufficed for a while, but they're increasing the pressure now. The new look won't appease them at all; in fact, it will have the opposite effect of making them question the priorities being set at Vendio.
posted on August 29, 2004 02:26:44 AM new
I agree, this was an unnecessary change. After several days of using the new flyout menu, I've decided I prefer the older menu, the newer one actually slows me down. It's not much of an issue one way or another.
There's been several threads regarding needed/wanted enhancements in the past year, and I don't recall anyone asking for a menu redesign (never mind a flyout menu). This sounds more like someone's pet project rather than the result of user demand.
I've given up hope on any meaningful improvements, and regard Vendio as a stable, but limited auction management provider.
posted on August 29, 2004 11:53:18 AM new
I think vendio is beginning to operate like ebay, making changes for the sake of making changes.
I also liked the old vendio, this new one is just too fussy.
And the big question is "Why Change?"
Simple, elegant programming is always the best.
If you were going to change anything, change the way we have to update our images one at a time, instead of being able to click on all.
We are in business to sell our products not to worry about what vendio is going to change next that will inevitably slow us up.
posted on August 30, 2004 06:04:17 AM new
I a agree. Where are the changes we have suggested?? What is the next change Vendio is planning to do based on our suggestions. I notice there is not a community area JUST for suggestions.
Shipping IS A BIG DEAL!!!
I Don't care about the color or the newest change. Looks like a waving the flag to get attention away from the real issues, like the changes customers want. I too am looking for a better site. Any suggestions?
Thanks for all your comments. This new site layout was a necessary condition to enable us to release new features that have been requested. Much like building or remodeling a house, we needed a stronger foundation first. Here are the changes we have upcoming in the next couple of months:
1. Updated image hosting system (see announcement)
2. Scheduling enhancements (by minute scheduling 10 years or more out)
2. Checkout enhancements
3. Shipping enhancements
4. Completely new inventory system with additional listing launch automation, bulk editing, search and replace field editing and much more
Trust that we are quickly developing all these requested enhancements, but this new site navigation was required first.
posted on August 30, 2004 05:10:57 PM new
<<<2. Scheduling enhancements (by minute scheduling 10 years or more out)>>>
OH my ... by minutes is a fabulous improvement!!!! long wanted ... but LOL, I have to know who, and why, members have asked for the 'improvement' to schedule TEN YEARS ahead?!! like WOW~~~!!!!!
posted on August 30, 2004 05:17:07 PM new
Well, when you see the interface, you'll see that 18 months and 10 years presented similar challenges, so we figured we'd add it so we wouldn't have to enhance it later. You'd be amazed at the interesting requirements any one of 130,000 sellers can ask.
[ edited by meffle on Aug 30, 2004 05:29 PM ]
posted on August 31, 2004 05:51:12 AM new
I have to agree with those who think this new interface was a solution in search of a problem.
Please, please, PLEASE get rid of the flyout menu and bring back the fixed ACTIVE, PENDING and CLOSED links on the left side of the screen! What a time waster it is to have to go through another menu just to get back to a closed auction after tending to business on a previous one!
I have used Vendio for some years now, and mostly have come to terms with its eccentricities. But some, like this newest complication, again make me think I should look elsewhere for an auction program.
It seems that no regard is paid to making things easier and cutting down on keystrokes. In fact, quite the opposite.
I will say that one big imrovement is the new relisting interface, which finally shows prices and allows simple changes.
But I still wish for an improvement that I sought here more than a year ago -- please give us the option to show more than 50 active auctions on a page.
At the moment, I am actually down to 50 auctions, but I usually run many more. And being able to show only 50 auctions on a page -- and going back and forth to get to the one you want -- is another cumbersome annoyance.
posted on August 31, 2004 07:13:36 AM new
carguy Marshall said: Please, please, PLEASE get rid of the flyout menu and bring back the fixed ACTIVE, PENDING and CLOSED links on the left side of the screen! What a time waster it is to have to go through another menu just to get back to a closed auction after tending to business on a previous one!
------------------------------------
I don't follow what you're saying carguy? ... there IS a fixed Active, Pending, Closed link, on the left side, just above the flyout menus items .....
(and, i LOVE the flyout menus ... i think theyre great!!!)
And yes, it would be "nice" to be able to show more than 50 listings on a page.
posted on August 31, 2004 11:31:41 AM new
Nope, the links are fixed only until you go to an auction listing. After that, the links revert to CONTROL PANEL. You then have to move to the Control Panel link before you can get back to ALL CLOSED again.
For instance, if I see that I have been paid for two auctions and want to print out shipping labels, I click on All Closed. I go to the first listing and print out the label. Now, though, instead of ALL CLOSED the link has changed to CONTROL PANEL. So I have to go to that in order to get a flyout menu, then use that to get back to the second CLOSED auction. It is a lot of extra and unecessary keystrokes.
This is not a big deal, but it IS annoying and shows little thought about usability. Shades of Customer Manager!
posted on August 31, 2004 02:51:47 PM new
Marshall,
Thanks for posting your workflow. It makes it easier for us to see exactly how you use the system. Just to be sure, you're going from the Control Panel > Closed Listings page straight into the Post Sale > Fulfillment Checklist page by clicking the Post Sale key graphic. To get the next item, you navigate back to Control Panel > Closed Listings, correct?
The one glitch that I see here is that the Fulfillment Checklist is a Post Sale page, and the Post Sale navigation should be open in the left nav (so you can see Summary, Combinable Items, WBN to Send, etc).
From what I know, most of our customers use the Post Sale section to work with thier successful sales (which is why the Fulfillment Checklist lives there). Is there a reason that you use the Control Panel > Closed Listings page over the Post Sale pages?
Even with the Post Sale navigation fixed, the Post-Sale > Summary and the Control Panel > Closed Listings pages are both just one click away. It's just that one of the clicks also involves a brief hover.
posted on September 2, 2004 09:48:45 PM new
Hi. I have been using CLOSED rather than Post Sale for all of the four years that I've been with AuctionWatch/Vendio. CLOSED always seemed just handier, and I use Post Sale only to post feedback for buyers. But it doesn't make much difference; you get a flyout menu with either page. Marshall
posted on September 4, 2004 05:17:31 PM new
I Take it back Please do not update checkout with the last couple of upgrades vendio released who knows how many extra steps will be involved with trying get bidders to pay in a new updated checkout system. Oh But I forgot I can list an Item 10 years out in the future so the next generation of new ebay members will still not be able to pay!
). However, my very unscientific survey leans toward saying that I've seen quite a few mentions of shipping calculators, links to shipping software, customer disatisfaction with the checkout, and other functional enhancements requested, demanded even, and I don't recall anyone saying "please spend some of your limited development resources on changing the look and feel of the web site."