posted on November 5, 2004 05:48:31 AM new
I have noticed recently orders not being combined either by my customers or by Vendio.
Is this something done automatically, must be done by me or the customer?
It is really a problem since I have to go back and reimburse shipping costs because items had not been combined.
posted on November 5, 2004 09:56:44 AM new
Hi Charlotts,
items may be combined into orders either by your customers, or by you.
On buyer side, items are auto-combined into orders when your customers reply to WBN mails. It is important that you set the auto-combine eligibility (see MyAccout, Global preferences page). There you set the number of days since the item closed.
On seller side, items are combined into orders by manually selecting them from the list. Simply go to Post Sales, and click on Combine. Then select the items bought by the same customer, and click Combine.
