posted on November 11, 2005 08:16:09 PM new
I'm having a Post Sale Management problem. My clients receive the WBN and click on the link, but after filling in their name and address and clicking on the continue button, a message is displayed saying that there is no shipping carrier. I checked "My account" for shipping details and it seems that everything is in order. Can you help me out here?
posted on November 12, 2005 06:05:52 PM new
Hi Larry,
Thanks for the example -- the problem is you have specified Canada shipping options in the domestic shipping section instead of for international shipping, which is where it needs to go. To update the international shipping options for items that have already closed, locate your closed listing in Sales Manager post-sale, and take the following steps:
1. Click into the post-sale fulfillment checklist by clicking the row of numbers next to the item.
2. Uncheck steps #1, #2, and #3 under "Status" if any of these are checked.
3. Click the "edit" icon next to step #1 (icon with a pencil and paper.)
4. Make the necessary changes, and click either the "Save Changes" or "Email WBN" button on the bottom of the page.
We now offer support for differentiated international and domestic shipping options. If you set up your preferences correctly, your domestic customers will be offered only domestic shipping options and your international customers will be offered only international shipping options. Note, at this time international shipping is fixed price only but we are working on calculated options for international carriers.
To set your preferences, go to My Account -> Global Preferences. At the bottom of the Shipping Carriers section, you will see a checkbox for "Offer international shipping". Check this box, and the international shipping section will open. Enter your domestic shipping options in the US shipping section, and your international options in the International shipping section. Save your changes, and these options will apply to items launched after you make the change.
If you would like to apply international shipping options to active listings, you may do this by taking the following steps:
1. Go to Sales Manager -> All Active. Select all listings and then click the "Set WBN" button at the top of the list.
2. On the next screen, check each item to edit the checkout information (note this must be done individually for each item.)
3. Save, and the options you selected will be applied to your listing when it closes.
posted on November 12, 2005 08:06:18 PM new
Thank you very much, Sonya, for your quick reply.
I changed my preferences to International shipping only as the other section deals with shipments from the U.S as I mail everything from Canada. Am I right in doing this or should I have custom shipping for Canadian buyers in the first section and all other countries in International Shipping.
Thank you once again for your help and I'm sorry for the trouble; I want to make sure I get this right before changing all my active auctions individually.
