posted on November 5, 2000 06:32:09 PM new
my auction closed on 10/31. i sent the winner an email. i have not had a reply as of today. i do realize that they may be on vacation, etc. any suggestions?
thanks
posted on November 5, 2000 06:41:08 PM new
I would suggest go through another email source....such as AW or go to the auction and use eBay's method to send the auction to a friend. If you use eBay you can write a little note.
It could be the email servers aren't working. I have webtv and have been experiencing problems with AOL.
I would say please email me when you receive this email. Wait a "reasonable" amount of time and file for non-paying bidder. eBay's policy is to file after 10 days of closing if you haven't heard from the bidder.
posted on November 5, 2000 06:41:08 PM new
I can't imagine waiting an entire month without ever hearing a word from a bidder!
I wouldn't suggest that anyone be THAT patient!
posted on November 5, 2000 07:03:56 PM new
With eBay you have only 45 days to receive refund on the final fees. First one has to wait 10 days to see if the bidder contacts the seller. Then I think it is about 7 days to wait for the resolution between the two parties (again, eBay's policy). Therefore in my opinion it is not very wise to wait very long.
When I need to give my bidders a deadline for receiving an email or payment, I try to weight the circumstances and so on to give the valued customer a reasonal amount of time within the framework of eBay's deadline of 45 days.
Emails are about 48 hours and payments are about 7 days. I also put into consideration of weekends and holidays.
Everyone does things different.
Edited to add: There has only been a handful of times when I needed to give a deadline. Such as "if I don't receive payment within 7 business days I will need to begin the non-paying bidder refund process."
posted on November 5, 2000 08:09:27 PM new
eBay requests that the seller and bidder communicate with each other within 3 business days.
If the seller doesn't hear from the bidder within 7 days (which includes the above 3 days, consecutive not business), he can file an NPB alert.
Ten days after that, if there has been no resolution, the seller can file an FVF request.
So, the timeframe can be anything from 17 days from auction close to FVF all the way out to 45 days to FVF.
Anyway, I would suggest going to the closed auction page and using the "mail this auction to a friend" function: replace the canned text with your invoice, and tell them that they must reply to you. It's possible that they didn't get your email or they didn't see/know they were supposed to reply - in the latter situation, they may simply have sent the payment to you, if you included your address.
posted on November 6, 2000 12:25:17 AM new
I don't understand people. When I win I am panting to get to my email to fire off a "I WON it" email. My moolah goes out the door the next day and I can't wait to get my loot!
I guess I should be cloned.
Although you folks selling panties would be hard pressed to make a sale.
Capriole (feeling goofy tonight)
Wish you good luck jgcrafts43! I would also send them the email using the send this auction feature. Sometimes AOl and yahoo give me trouble.
posted on November 6, 2000 01:22:28 AM new
To Emma, I agree with you!! What I'll do is send a few more e-mails like evryone is saying, getting firmer and firmer with each one. Maybe send only 2 or 3 besides your WBN. Inform them what you will do should they not respond and always give a definite time frame, not just a "soon" or "ASAP". Also, what is helpful is to check out their feedbacks. If they have pages of praise, chances are, something unavoidable has come up. Of course, you have to take into account all those chicken---- seller's who refuse to protect and forewarn their fellow seller's by giving negative feedback where deserved, so we'll never know the truth about bidders. (A new pet peeve of mine!!) But if they have very few ratings you can assume they're new & ignorant of the rules, and if they have negs, be firmer. Play each one according to your own good sense.And DOGGONIT!!! neg them MIGHTILY when deserved! Let's hear it for the brave hearts!!!!! Good Luck !:^)
posted on November 6, 2000 04:19:19 AM new
A telephone call would be nice, if the cost of the item warrants it.
Please do NOT do what a seller did to me recently. My e-mail service was rejecting some domains because it was undergoing major maintenance. I didn't know this and was still getting enough e-mail, including eBay notices, to figure all was well. An auction closed and the seller could not get his e-mail through to me. He didn't even bother pulling my contact information or attempting a phone call (if he had pulled the contact info, eBay would have sent me a notification which I would have received). Instead he left me a neutral saying he couldn't get hold of me. I thought that was rude as he obviously didn't make any attempts to contact other than just sending bouncing e-mail.
(edited to correct error in calling the seller the "buyer"...duh)
________
I never had one, and I didn't want one, and I don't, so now I do...
[ edited by netlawhopeful on Nov 6, 2000 04:20 AM ]
posted on November 6, 2000 05:09:25 AM new
I'm not sure which e-mail program you're using, but be advised that Outlook Express can be setup so that you receive a "receipt" when the recipient reads thier mail. This is great "proof" that they have indeed read your mail. Unfortunately, if they're very computer savvy, this can be turned off.
I've not had the problem of slow contact with higher priced items but have had it with several small-ticket items (under $10). I wonder if the buyer's not waiting for payday to come around before contacting you. In one of my recent auctions, the buyer took nearly two weeks to contact me, and nearly five weeks to pay. Then he constantly wrote me inquiring if it was shipped, when it was shipped, etc, all for a $2.00 CD.
