posted on November 8, 2000 02:30:45 PM new
I never know how to respond or how to proceed with people like this. When they send back a message after I send them the costs involved in the transaction, many more then usual reply with: Great! I will send you the payment sometime this week or they say I will send you the payment in a few days, and so I wait, and wait..the 10 day window goes by, and I wait some more, and geez Louise, I am getting tired of knowing how long to wait past the specified tos. I hate to be unreasonable and have things written in stone, but how far do you go? What do some of you do in cases like this?
posted on November 8, 2000 02:40:13 PM new
lotsafuzz> I do have in my auctions: Payment must bereceived within 10 days of EOA. For the most part it works, but of late, people have been really slow and stuff is piling up waiting for payment, so i can get it out the door.
BTW No ferrets Dogs, Cats and a whole lotta fish...
posted on November 8, 2000 02:51:09 PM new
Hello mom,
I also state very clearly in my auctions, confirmations must be recieved within 3 days close of auction and payment received within 10 days after close of auction.
If they do not comply, I usually send a kind reminder that I have not received the payment, or confirmation. I will also give them a timeframe which is acceptable to me, usually a day or so to hear back. I also state at this point if I do not hear back from them that a non-paying bidder form will be submitted to Ebay. I usually hear back from them almost immediately.
Right now, I have one deadbeat bidder. I'll give them till tomorrow.
posted on November 8, 2000 04:03:12 PM new
We can totally emphasize with your situation. We also try to complete our auctions in a timely manner, but it doesn't always work out that way. Our new policy is that we email immediately upon our auctions closing with the normal congratulations, pay options and amount. We then wait 3 days, some times 4 just to give the benefit of the doubt. We then email our second notice. It is stated on the top of the email 2nd Notice. We remind them how long it has been since the auction closing and request they acknowledge receipt of the email and payment sent date within 3 days (and we put the date on the email). If we do not hear from them by that time (and that is rare) we then email one last time with the heading 3rd Notice and tell them that we will assume that since we have not heard from them, that they are not interested in completing the transaction and therefore we will consider the transaction null and void and will contact Ebay to that effect. We don't usually contact Ebay right away, and we don't leave neg feedback right away. We do give them until the 10 days and then go the whole process.
posted on November 8, 2000 04:14:57 PM new
I thought about putting time limits in my EBAY life. But I decided that most people do what they want to do anyway. The one who write out a check right away, are naturally that way. And the ones that don't, don't actually read all the TOS stuff anyway. I get people all the time " I'll get you a check by the end of the week". Well, it's not my preference, but I want to get paid, and if I try to enforce MY schedule, maybe they'll just deadbeat on me. I get a lot of excuses, and some really late payments, but at least they paid, and that the goal, right?
I wait a month to file NPB. At that point, I figure they really did blow me off.
If I ran a hundred auctions a week, I'd probably have to be more stringent, but I only run 20 - 30.
posted on November 8, 2000 04:24:25 PM new
It used to drive me crazy that people take the round tuit approach to payments. No matter how tight I made my deadlines, there'd be some bidder who was unclear on the concept. 2nd Notice 3rd Notice Final Notice blah blah blah.
No more. If someone has really good feedback, I'll send a reminder otherwise I send an NPB on day 7 if they never respond, otherwise an NPB on day 10 for late payers. I follow through with a FVF credit 10 days after I file the alert--the exception is if I hear from them as stuff happens. Non-communication gets a one-way ticket to NARU land.
This happens rarely, but I don't have time for multiple emails to adults who behave like children. It's hard to counteract the sellers who coddle such spoiled bidders, but they won't get it from me.
posted on November 8, 2000 05:42:34 PM newfurkidmom: Do you put your 10-day timeframe in the invoice?
The reason I ask is because, IMHO, people look at the terms of an auction enough to decide to bid - then don't pay much attention to it till they win and receive the invoice. If they do a lot of bidding, they may not remember specific "must do's" for an auction, so it's incumbent on the seller to remind them by including the requirements in the invoice.
posted on November 8, 2000 06:14:44 PM new
Thanks for the input to all of you...and Glenda? That is a great idea! I do not as of yet have it in the EOA mail, as a reminder and am going right now to draft a new one, and plop it in there! I have one now that finally I had to call and got her *sister* on the telephone. Said *sis* had to fly to Florida because granny had a heart attack and she had to put her (granny) in a nursing home. Wonder if she let her out of the ICU first, or just grabbed the stretcher and wheeled her in. I hate to be insensitive, but I was in the hospital recovering from bronchial pneumonia once and auctions came in that I bid on. I had my sister write out all the checks and bring them to me to be signed with an IV in my arm no less, so the sellers could get their payments. Now how long does it take to write out a check? All of 2 minutes?
posted on November 9, 2000 12:39:51 PM new
What really gets me with the people who take their sweet time to pay is this: What would happen if they use the same irresponsible behavior for their home mortgage, gas, electricity and phone bills? Well, they'd be in the dark and/or living in the streets! There, I feel much better now!
posted on November 9, 2000 12:43:25 PM new
Furkidmom:
My auctions state payment is due within 10 days after auction closes. In my EOA email I repeat this, and state that on the 11th day I will file for non-payment.
So on the 11th day, I DO file the Non-paying bidder alert. I then give them 10 more days to pay. If no payment is received on the 20th day, I file my FVF credit and NEG them and relist the item.
I think 20 days is plenty of time. That's double what I state in my TOS.
Dogs, Cats and a whole lotta fish...