posted on November 9, 2000 03:09:31 PM new
I have a biddder with 0 feedback on e bay and i was concidering sending him/her and email with all of e bays rules and regulations! I was wondering if this was ok with ebay and if you guys thought this was a good idea? Thanks to everyone ahead of time!
posted on November 9, 2000 04:21:15 PM new
It's ok to contact a bidder on your auction, but be polite, and non condescending. Don't make such statements as "your bid is legally binding". Any such statements would be inevitably received in a very hostile fashion.
Possibly note that buyer seems to be new, and offer to answer any questions buyer might have about the auction process as well as the item for sale.
Imagine your buyer is a wealthy collector of just your kind of stuff, has just come to eBay and found you. You'll want to make your best impression.
posted on November 9, 2000 05:47:00 PM new
it sounds quite rude and arrogant to me.......who are you to assume the bidder isn't an honest buyer and knows the rules and fully intends to follow them. you were a zero once and honestly by your post i think you still are one.
posted on November 9, 2000 05:57:35 PM new
You can't assume just because they are a zero that they have never used eBay before. If I were that buyer and received such an email, I would wonder who made that seller the appointed eBay Tutor. I've had lots of 0 bidders. They have not been my deadbeats or pushy buyers.
posted on November 9, 2000 06:15:44 PM new
Instead of sending this new bidder the rules & regulations which might indeed seem a bit over the top, why not send them a "welcome to ebay" email & include in there if you can answer any questions to make their ebay experience more pleasant, you'd be glad to do so.
That way, it might be perceived as being from a "mentor" rather than a "mental".
posted on November 9, 2000 06:22:15 PM new
When I decided to separate my selling and bidding into 2 id's my "first" id had 500 feedback. If I would have received an email from the seller of the first item I was bidding on under my "new" 0 feedback id forwarding me the rules and regs of ebay, I probably would have cancelled my bid and looked elsewhere. If they win your auction, why not add something to your EOA along the lines of, if you are new to ebay and have any questions, please feel to let me and I will do my best to answer them. That might be taken a bit better. JMHO
posted on November 9, 2000 07:58:45 PM new
Zapped101 -- I can somewhat understand your trepidation as a new seller. After all, if you lurk these boards long enough the horror stories can test your "benefit of the doubt" nature.
However, if you are the same "zapped101" that has 3 auctions currently running (the high bidder of auction #1 for the amount of 13.00 and change has no feedback)you may want to re-think your approach.
With your whopping sum of 17 positive feedback, (assuming you are the same "zapped101", even a newbie could consider that insulting.
posted on November 9, 2000 09:51:14 PM newZapped101
If you would have sent me that E-mail when I first started out, I would have also retracted my bid and told you so in the reason for retrating bid. I would have assumed you were not a very friendly/nice person and would not have want any kind of business transaction with you.
My first auction transaction (almost a year ago) buying, was a very exciting experience. I smiled through the entire transaction. It was a rush. Fortunately, my first seller (from Hawaii) was so kind and told me welcome to eBay in my feedback. Really made me feel good. (Like most, before buying on eBay, I lurked and read to get a feel what it was all about.) I have bought from this seller again.
About 30 feedbacks later I bought an item from a 0 feedback seller. He needed a little help with his EOA notice. So I politely and with humor, gave him a couple of pointers. He was ever so grateful and told me so. We are online friends to this day and he is now a 200+ feedback seller.
So please rethink your position and don't be rude and E-mail eBay guildelines to this seller. You can tell from your first e-mail contact with this newbie whether or not they need help. Then offer it kindly.
, even a newbie could consider that insulting.