posted on December 27, 2000 06:08:36 PM new
My auction closed a little while ago and the bidder sent me an email with a link to billpoint. He wants me to invoice him and I do not accept Billpoint or any online payments. I accept postal money orders or personal checks only. It is just what I prefer and I have the right!! He is basicaly refusing to pay unless I sign up for Billpoint after my auction payments state postal money order or personal checks. What do I do? I wonder if he is just trying to get my personal information. It may be convienent but it is not what I want to do.
posted on December 27, 2000 06:13:55 PM new
Hi there, you have every right to expect your winning bidder to abide by your TOS. Calmly and politely explain to the bidder that he is responsible for payment to you, in the terms that you have stated in your auction listing, and that BillPoint is not an option. If he wanted to pay through this service, he should have asked before he bid on your auction. Now that it's a done deal, he needs to follow YOUR terms. Bidders should not dictate the terms to you. Stick to your guns on this one!
posted on December 27, 2000 06:17:07 PM new
I agree! You stated your TOS in your auction description, if he didn't want to pay with MO or PC then he shouldn't have bid.
Remind him that his bid is "a legally binding conract" (per ebay).
posted on December 28, 2000 04:02:33 AM new
Dialin, I don't know what communication you've already had with this bidder, and it may be too late to salvage the situation this time.
However, I have this same thing happen occasionally, and I always respond with something like:
"We appreciate your prompt response and conscientiousness in wanting to pay for this auction. However, at this time we cannot accept any form of online payment, although we hope to be able to in the near future. For your convenience, we do accept personal checks. Please send payment to:...
Thank you for your understanding and cooperation."
Please note that I don't remind the customer of my TOS, as if he were too stupid to read them (I figure he already knows, or will take a second look anyway), nor do I hint at enforcing the contract, or anything else that might alienate him.
