posted on April 17, 2001 10:11:16 AM new
I recently sold a porcelain dish, packed it very well, as I always do, and it arrived broken. Now I know that on the insurance form they say that fragile items are only insured for loss, but I have heard of an incident where they paid insurance on wine glasses. Do you think it's worth my while to pursue it and try to get coverage or should I just go off somewhere and lick my wounds. I already sent a full refund to my buyer.
posted on April 17, 2001 10:34:41 AM new
If this was mailed by via the Canadian Post Office - they insure for loss only - you haven't a chance on damage -- I now take all my items across the border to ship --it is faster , cheaper and the USPS insures for damage -- I only insure the really valuable stuff the rest I self insure - since the line behind me gets very long if I have too many items requiring special attention - If you don't live too far from the border it is something you might consider -- it is a 100 mile round trip for me and well worht it - once a week.
posted on April 17, 2001 11:27:39 AM newIf this was mailed by via the Canadian Post Office - they insure for loss only
WRONG
And I'm constantly amazed by Canuck sellers who place such info in their TOS.
Off the Canada Post website:
Insurance
Insurance is available from Canada Post to provide compensation for the loss or damageof mailable items if the requirements are met.
In Canada, mailable items can be insured except for the
following:
a.Publications mail items;
b.Bank notes and coins;
c.Stocks, bonds, coupons, and other securities negotiable by bearer;
d.Lottery tickets;
e.Jewellery;
f.Precious stones and manufactured precious metals;
g.Canceled or uncanceled postage stamps.
It should be noted that insurance can be purchased in conjunction with other products or services (e.g. COD, Priority Courier, Xpresspost,Expedited Parcel Service, Regular Parcel Service, Registered, Delivery Confirmation).
Fragile and perishable items can be insured for loss but not against damage.
To U.S.A. destinations, insurance:
Can be purchased for all surface and air parcels up to a maximum of $1,000.00;
Cannot be purchased for Lettermail items (Letters, Postcards, Letter Packages, Printed
Papers, Small Packets and Literature for the Blind), except for Registered Mail; Cannot be purchased for items b) to g) shown in the
list of items that cannot be insured in
Canada.
To other international destinations, insurance:
Can be purchased for parcel post items up to the maximum identified for the individual
country in the Postal Guide;
Cannot be purchased for Lettermail items (Letters, Postcards, Letter Packages, Printed
Papers, Small Packets and Literature for the Blind) Cannot be purchased for items b) to g) shown in the list of items that cannot be insured in Canada.
Notice they say Loss or Damage? Also, with regards to *Fragile*
items.
Off their insurance claim forms:
Fragile or perishable articles are not insured against damage but are
insured against loss.
A fragile article is any item which by its nature or construction will
not withstand normal postal handling however carefully packed.
A pershable article is any matter subject to deteriation due to lenghty
transmission time or exposure to extremes of heat and cold.
In other words, don't ship a case of hollow Ostrich eggs to your uncle
in NZ & then expect Canada Post to pay for their damage when some of
them arrive broken.
I've been through this with the head
honchos at Canada Post many times & they are always more than happy to
pay out claims if indeed the item was damaged because of excessive rough
handling. Truth is, the majority of claims are due to poor packing on
the sellers end, and for that Canada Post will not reimburse you. Makes
sense to me & the USPS is no different.
The KEY to getting Canada Post to reimburse you for damage, is proving to them that the parcel received excessive rough handling in transit. It doesn't matter who crushed the box, Canada Post, or the USPS, if the box is severely damaged they will reimburse you. Crushed boxes does not = normal postal handling.
If the box is not damaged, then you don't stand a hope in hell of getting reimbursed.
posted on April 17, 2001 12:23:07 PM new
If the box is serously damaged, then your best bet at that point would be to contact Canada Post & ask them what to do from that point on. If you don't get anywhere with the Canada Post rep, ask for their supervisor.
