posted on November 25, 2001 02:51:44 PM new
I am starting to think that the ebay Checkout feature is totally confusing to buyers in a way not yet discussed.
When I go to a store, I pick items out, put them in a cart and when I am ready to pay for them, I check out.
Well, on ebay people are bidding and winning, but some don't think they are obligated in anyway until they checkout and so they never do.
My non paying, non communicating buyers have tripled in the weeks since this feature was introduced, and it is getting worse.
I don't think ebay spent two seconds educating the bidders as to the why and wherefore of the checkout. Thus the confusion as to when a bidder is obligated to pay.
Even those sellers who opt out of checkout are still feeling its effects from what I gather.
I think these confused buyers are an unintended consequence of implementing a system that was supposed to make everything easier.
What do you think? Opting in or out is only the tip of the trouble it is creating. Or am I beating a dead horse?
posted on November 25, 2001 03:01:51 PM new
You may have spotted it! I don't pretend to know why, but my non-paying, non-communicatiting buyers have skyrocketed. And,then I send a non-paying buyer alert and they are upset and insulted! I do know the "checkout" is confusing and is the only major change I'm aware of.
Bob
posted on November 25, 2001 03:24:11 PM new
That could be a major flaw. A buyer can go to many sites and fill a shopping cart and decide the heck with it and leave the site without paying and there is no harm, no foul till they enter their credit card info and authorize the payment. I wonder if eBay thought this thing through at all when tey set it up?
