Herkimermurray
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posted on December 23, 2001 10:02:10 PM new
In this situation, I am the seller... and a buyer has sent me payment TWICE (by mistake, the second time)...
The amount was over $ 350.00 Now, the comission on that is ~ $ 10.00
The buyer would like me to send them a refund via PayPal... but if I do that, I'm going to be out at least $ 10.00.
It just doesn't seem right. They don't let me cancel the transaction.
Can anyone help? PayPal Damon, are you still out there?
Thanks.
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stopwhining
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posted on December 24, 2001 07:18:43 AM new
in case paypal refuses to do it free,your customer should be the one who absorbs the cost-you send 340 and he will get less than 340.
or how about if you move 340 to your bank account and write him a check for 340.banktransfer is free,asking paypal to send you a check is 1.50 i believe.
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trai
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posted on December 24, 2001 10:10:10 AM new
In this case, paypal can do nothing for you.
Since it was your buyer who made the mistake, you should not have to eat the fee.
Just take the fee off, and send the rest back. That's all you can do.
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kristie
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posted on December 24, 2001 02:02:26 PM new
Unfortunately, I've had this happen several times. Each time I've spoken with Paypal by phone to see if I could have the second commission waived. I was told in no uncertain terms that they would not refund the second commission and this was not their problem. It just further convinced me that Paypal is not a company I want to do business with. Good luck getting it worked out! You might want to consider sending her a refund via check or money order rather than through Paypal.
Kristie
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mrfoxy76
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posted on December 24, 2001 03:15:44 PM new
reason 23450943259028 not to use paypal....least billpoint have a refund option however i cannot say 100% if they refund the complete amount i believe the do
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sulyn1950
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posted on December 24, 2001 04:32:20 PM new
I have used the Billpoint refund option...I did not get the Billpoint fees back.
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ihula
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posted on December 26, 2001 05:15:51 AM new
I had this happen twice on Monday alone - and a couple other times this month. Each time I ended up "eating" the fees, but they weren't that large. If it was a large amount I'd refund the money minus the comission fee.
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carolepiano
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posted on December 26, 2001 05:43:14 AM new
You will need to send your buyer 340.00 back, and explain that we as sellers are charged a fee, and that $340.00 is all you got out of the situation. I use Billpoint also, and they do REFUND BACK ALL FEES WHEN YOU MAKE A COMPLETE REFUND. They also refund partial fees if you make a partial refund.
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sulyn1950
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posted on December 26, 2001 06:34:49 AM new
As to whether you get your fees back from Billpoint or not, since I know I didn't and someone said they did, (entirely possible because left hand sometime does not seem to know what right hand is doing) I checked out the help tutorials and this is what I found:
"Refunds will be credited to the purchase instrument the buyer used for the transaction. Any amount refunded will be deducted from the funds owed to you. You are still responsible for the eBay Payments / Billpoint fees incurred for the original transaction."
Here's the link:
http://www.billpoint.com/help/sellerguide/accepting.html#TRANSACTION
So, those of you who have gotten or get your fees back....you must be living right, but it makes me feel like an eBay "stepchild"!!!  
[ edited by sulyn1950 on Dec 26, 2001 06:44 AM ]
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blackjack21
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posted on December 26, 2001 01:53:41 PM new
This is a subject I'm definitely needing info on also. When I looked at the Paypal site, I was under the impression that I was stuck with their fees when a customer accidentally paid me twice (ie I couldn't refund their double payment without getting stung for a 2nd fee that wasn't even my fault).
But HERE'S what I really want to know: if you refund the bidder's excess payment minus the 2nd set of fees (caused by the bidder's carelessness), will EBAY get in your face and claim that you're charging for Paypal, which is illegal? That's what I want to know, since I too get bidders who don't always know what they're doing and cost me additional fees. I've got a bidder right now that just cost me 4 paypal fees but wants combined shipping, when only 1 Paypal fee was necessary and she
was informed of this.
I've already asked ebay but didn't get an answer. Anyone know about this?
Blackjack21
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mballai
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posted on December 26, 2001 01:58:31 PM new
You eat the fees. In effect, PayPal gets charged too on a CC payment, so it's not like you can blame them as much we'd like to.
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sonsie
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posted on December 26, 2001 03:58:56 PM new
Why would eBay even know that you've refunded PayPal money to a customer? It's not a sale directly from an auction, and you clearly aren't trying to get the buyer to pay your fee. This is a completely separate transaction that eBay would not know about.
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blackjack21
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posted on December 26, 2001 05:01:05 PM new
Hi everyone. Sonsie, what I mean is, what happens when for example I give a double-paying bidder a refund minus the 2nd Paypal fees, and this bidder goes off and complains to ebay? Even though this bidder caused the additional fees needlessly, would ebay consider this "charging for Paypal"?
For now, I've just blocked further bids by the bidder that I posted about above, until I hear back from ebay regarding what they'll allow. And if they agree with me, I just hope someone else at ebay doesn't completely contradict it somewhere down the line.
Thanks for reading,
Jack
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stockticker
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posted on December 26, 2001 06:35:20 PM new
I'm puzzled. If the buyer sent payment twice - did the seller CLAIM both payments? If the seller only claimed the one payment, can't the buyer get their money back for the unclaimed payment?
Irene
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sulyn1950
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posted on December 26, 2001 07:43:13 PM new
I have never be given the option to claim or reject a payment. I have always assumed it's because I already have a PayPal account. I just get a notice from PayPal that a payment has been sent to me. When I go and check my account it is always shown as "complete" unless it is an e-check and then it says "pending". When the funds clear the sender's bank, it then goes to "complete" on my transaction log.
I have read here that if the senders address is not confirmed that the seller is given the option to accept or reject the payment, but I can't say from personal experience.
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stockticker
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posted on December 26, 2001 08:55:53 PM new
Sulyn1950: I just (reluctantly) opened a business account with PayPal a couple of months ago so it's all rather new to me. Hoever, every single payment I have ever received is listed as unclaimed until I click a certain button to accept it. I just assumed that was the case for every user. I wonder if my being registered as an international user is the reason?
Irene
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casjv
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posted on December 27, 2001 01:48:17 AM new
I've had PayPal fix the charges on several "incorrect" payments without any trouble whatsoever. I explained what the situation was, and their fee was credited right back to my account after a couple of days investigation.
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sulyn1950
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posted on December 27, 2001 07:35:27 AM new
Irene-That may very well be the case..... but if that is the case, I wonder why they can't do it across the board.
Actually, I assume it is more of a case of won't rather than can't. Three guesses as to why that might be....
Maybe Damon or someone more saavy will come along and explain it...
Sulyn
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trai
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posted on December 27, 2001 10:08:04 AM new
", every single payment I have ever received is listed as unclaimed until I click a certain button to accept it. I just assumed that was the case for every user. I wonder if my being registered as an international user is the reason?"
No, personal accounts do not have this option. One needs to upgrade to premium to get this option.
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sulyn1950
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posted on December 27, 2001 12:02:22 PM new
This is a copy/paste from the PayPal Help Files under "how do I make a refund":
Note: Business and Premier accounts are subject to fees on all payments accepted. If you need to provide a refund, transaction fees will not be are not reimbursed by PayPal. (NOTE: this is exactly how it appears)
Also, I have a Premier account and although I don't have the best memory in the world, I really don't remember ever having to actually accept a payment. It's just there, shown as complete or it's shown as pending.
I'm puzzled now.
[ edited by sulyn1950 on Dec 27, 2001 12:07 PM ]
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trai
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posted on December 27, 2001 01:16:37 PM new
"I really don't remember ever having to actually accept a payment. It's just there, shown as complete or it's shown as pending.
I'm puzzled now. "
Go into your account tab, You will find an "accept or deny button."
You can set your preference to let it come in on auto or do it manually.
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stockticker
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posted on December 27, 2001 02:16:21 PM new
Sulyn1950:
Mystery solved!
I never gave PayPal a bank account. For some reason, that allowed me to claim or reject any incoming payment. (Every time I "claimed" any funds, I'd get a "nag" message reminding me that I had no way to withdraw the funds received unless I provided a bank account. I just ignored the "nag".
Well, this week I decide to give them my bank account number. Today, I received my first payment since I gave them my number. I no longer have the option of rejecting a payment. 
Irene
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sulyn1950
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posted on December 27, 2001 03:42:13 PM new
Well, I did as suggested by trai. I found that the only option I chould chose to accept or deny on a case by case was if payments were sent from users with unconfirmed addresses.
All the others, I had to either say yes I would accept payments or no I wouldn't.
I could choose not to accept payments from International account holders.
I could choose not to accept credit cards from accounts that had a verified bank account but accept e-checks only, but that if I chose that option, people with unverified bank accounts could still send me payments with a credit card. (I must confess this one really confuses me)
Anyway, I could not find a way to accept or reject on a transaction by transaction basis, so the statement in the help section I found at PayPal that said if you had accepted the payment you would not get your fees back even if you refunded it seems a bit misleading to me.
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