posted on January 13, 2002 09:31:15 AM new
I recently had an item on my auction and before the auction ended I received an email from a prospective bidder asking "If the item is broken when it arrives can I return it for a refund?". I told them it was mint in box and not broken and if they bought insurance the postal service would refund. I should have been smart enough to mark this item but didn't so anyway....they bid and won. I informed them that insurance was optional but if they didn't take it I would not stand behind the item. They decided to take insurance but then told me they didn't want it packed in peanuts...that newspaper was fine. This was a ceramic item. I told them the post office may not honor insurance if not packed properly so they finally agreed to the peanuts. We checked this item over with a magnifying glass to make sure there were no problems and mailed it off. Sure enough, I received an email stating it was "cracked". I informed her I would send her the insurance slip that had the "registration #" of this particular piece on it. I think she had a broken one and is trying to get it replaced. How about ya'll? What do you think?
posted on January 13, 2002 09:34:59 AM new
It sounds like they had planned a switcheroo ... but your registration number on the insurance slip foiled their plan
posted on January 13, 2002 09:37:13 AM new
I don't know how much more obvious they could be about their intentions to defraud you and the PO. They had a similar item already broken and wanted it exchanged for a better one. Glad you didn't give in, but unfortunately the PO will.
[ edited by quickdraw29 on Jan 13, 2002 09:39 AM ]
posted on January 13, 2002 01:05:49 PM new
the post office can decline on refund based on the excuse-outside box is not damaged.
dont tell them that!!!
