ok4leather
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posted on February 23, 2002 07:24:44 PM new
Arghhhhhhh.... A newby with 6 fbs (One of them a positive from me) Left me a neutral with the comment" nice guy but took a little too long for package to arrive" I received his personal check on feb the 7th shipped his item on Feb 8th before depositing his check let alone clearing it. Received an email saying that he received his item last weekend. Im at a loss..... At least he/she didnt neg me. Looks like im stuck with the neutral.
Ok4
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ahc3
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posted on February 23, 2002 07:31:09 PM new
Could be a lot worse. This is one reason why I have changed my feedback policy to not leave feedback at first. I think I would have left neutral feedback in return stating that the customer paid on time, but they did not attempt communication before leaving bad feedback or something like that.
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ok4leather
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posted on February 23, 2002 07:40:20 PM new
Your right, unfortunately I was blindsided by this - Im sure going to change my FB policy now.
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rampaged
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posted on February 23, 2002 07:46:31 PM new
My feedback policy which is in my item shipped notification. Agree or disagree
I learned my lesson long ago about leaving feedback first:
FEEDBACK: Positive feedback will be left for you the day you leave positive feedback. By doing so indicates that your package arrived safely and that you are satisfied with your purchase. If you are unhappy with your purchase please let me know so we can resolve the problem.
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ok4leather
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posted on February 23, 2002 08:02:53 PM new
Rampaged, That is an excellent way to word your policy. I was thinking of a way to communicate exactly what you wrote; to my customers. Im going to add something similar to my terms. I did put a response under the neutral " I dont Understand- Rcvd ur check 7 Feb shipped ur item 8 Feb. I have rcpts" That Should convey that the bidder was a bit rash. Ok4
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rampaged
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posted on February 23, 2002 08:19:57 PM new
Guess what!!! You know how you leave three feedback comments for three winners and get one in return. Well I think I get more feedback this way than if I left it first, for many people want the feedback.
Also it cuts down on the negatives for the customer knowing that you have not left feedback is more prone to try and resolve a problem than to risk getting negative feedback in return.
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bidsbids
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posted on February 23, 2002 09:59:42 PM new
I almost wish the neutral feedback selection were removed. New buyers sometimes act like a very strict school teacher that refuses to give out A's and often leave unwarranted neutral feedbacks. If there were no neutral option there may be more unfair negatives though.
The Half.com feedback system is for buyers only to have the right to post any feedbacks. I wonder how that will evolve with the Half/ebay merging of feedbacks?
[ edited by bidsbids on Feb 23, 2002 09:59 PM ]
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JACKSWEBB
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posted on February 24, 2002 05:42:21 AM new
Mine is very simple. ********FEED BACK, I return what I receive.******** Posted on the eoa info.
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katmommy
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posted on February 24, 2002 05:56:59 AM new
Rampaged:
I LOVE your feedback policy. Its a nice way to say "I'll scratch your back if you scratch mine". Excellent!
MEOW
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mballai
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posted on February 24, 2002 07:37:16 AM new
I can't imagine why anyone would care much about a neutral unless the wording indicated that a problem originated with the seller. My EOA states that I am not responsible for third party services (such as the PO).
I would never make a policy change based on a newbie.
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drjackk
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posted on February 24, 2002 11:51:28 AM new
Niewbees are stupid!!!!! Some do not ask questions or view things out. Stupidiy is something you do when you know better. A little investigation on thier part in required. They just do not do it!
I still think that it should be a lot easier to remove bad feedback if it is not warrented, especially if the person who left it wants to remove it.
I think you could hit ebay with a lawsuit for not clearly explaining the rules for feedback. I think you could nail them there.
I do follow the position that no feedback until the customer is satisfied, and leaves feedback first.
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ahc3
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posted on February 24, 2002 12:33:38 PM new
FYI I've found an interesting (and automated) way of handling this. Vrane has a bunch of free tools, but they also have premium services as well. You can automate the feedback process. For a fee (I believe you can leave something like 600 positive feedback messages for $10) it will look every morning and see who has left feedback for you. It will then respond and leave feedback for them - Up to 20 different messages. Now, when I do my EOA notice, I let them know that feedback is automated and it will be automatically left for them if they leave it for me. I also put this information on my invoices as well. The system will not leave positive feedback for those who leave you neutral or negative, only positive for positive. So far, it is working well.
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kahml
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posted on February 25, 2002 07:04:59 AM new
I'm inclined to go along with Rampaged on this one - it's time for a new policy - especially for newbies.
Here's part of an e-mail I got from someone with FB = 2. He quoted my ToS which says I'll send an e-mail within 1 day of auction's close (I did, but he didn't get it).
<<The auction ended on the 22nd, and it is now the 24th. Please respond to
this e-mail to let me know what the next step is, or at least an e-mail
confirmation, letting me know. Please respond in a timely manner, or
negative feedback will be left.>>
It's a good thing he got my second e-mail, or I might have gotten suspended from eBay 
[ edited by kahml on Feb 25, 2002 07:05 AM ]
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dixiebee
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posted on February 25, 2002 07:26:24 AM new
I saw a feedback yesterday from a seller. It was a neutral that stated: Buyer won't return e-mails and I just want to know if they received the package okay.
I don't know how long this person had been a seller prior to leaving the comment but it isn't always the buyer that leaves stupid feedback.
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alwaysbroke
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posted on February 25, 2002 07:40:26 AM new
I really believe it should be more difficult to leave feedback, and less difficult (and expensive) to get one removed. The seller has to follow a long process before filing NPB and collecting FVF. There should be a process to follow to leave neg or neutral. I believe many negs are left in haste and regretted at leisure.
I believe many problems would get worked out satisfactorily in a few short days.
I checked one bidder's FB he left for others. He just doesn't believe in leaving +'s. All neuts! What would constitute a + for someone like that? I'll be honest, everytime I run across someone with problematic FB, I add them to my block list. If they have already bid, I wait to post FB.
My 2cents aren't worth a dime.
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ok4leather
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posted on February 25, 2002 08:31:33 AM new
Sent an email asking why the Neutral and received this reply.... You decide - I really cant afford to have many bidders who do transactions like this person does. Ill be Naru in short order From my winning bidder "Ed,
I didn't leave any negative feedback. Neutral feedback is what I left. I was happy with your communication. You seem like a cool guy and always kept me informed on what was going on. I bid on and won something days after the item I won from you. I sent checks to both, the item from the other auction came about a week before yours did. I just thought that it took a little long. Maybe I was wrong about the post office, because I sent my check out on the 1st according to my check book, and you said you didn't receive it until the 7th. I hope that the neutral feedback is not a big issue, if so im sorry. I wasn't going to leave any negative, but like I said I was a little unhappy about how long it took for my package to arrive. The item was well made" I added this person to my block list.
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classicrock000
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posted on February 25, 2002 10:10:18 PM new
He was unhappy his item took so long to arrive?-he has a rude awakening coming
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