Home  >  Community  >  The eBay Outlook  >  cancelled bids too?


<< previous topic post new topic post reply next topic >>
 hair2dye4
 
posted on April 7, 2002 09:18:17 PM new
Well, patience is not my strong point, I had an auction that had doubled in price and now that things are sort of woking at e-bay clothing, the bid is gone and I can not check the bid history message "sorry this service not availible at this time" So did my bidder get mad due to ebay problems? And my auctions that will now close tomorrow, I might as well be giving them away. I wonder how much money we all lost, Ok e-bay lost a little too, but hey with there fees they can afford to lose a day can we?

 
 RichieRich
 
posted on April 7, 2002 09:25:14 PM new
"and now that things are sort of woking at e-bay clothing"

My clothing auctions are not working AT ALL! If it is a clothing category item, I would wait and see because maybe if you were able to look at it it is OLD information and your bidds are still there. I have 100 auctions and they can not be seen.

HOW are you seeing this?

 
 hair2dye4
 
posted on April 7, 2002 09:37:02 PM new
It a pair of shoes, got there through AW control panel, but shows as closed (error) on My ebay. I hope you are right about it being an outdated page and bids are there, I was surprised I had doubled my money, now I want my little tiny bit of money back!

 
 RichieRich
 
posted on April 7, 2002 09:45:43 PM new
AW is WRONG! At least mine is.

My AW control panel is still showing my numbers that I had the last time I refreshed my control panel which was last evening. I had about 10 bids after that and they are not on my AW items. So unless I have 10 bid cancelations - I would say it's old info.

Thing about it. How could AW get to ebay servers if ebay can't get to ebay servers.

You should be fine. Wait til ebay is back up and running then check it out.



 
 outoftheblue
 
posted on April 7, 2002 09:50:46 PM new
RichieRich

There are a few listings that can be accessed. I would say maybe 1 in 200.

I'm sure hoping that things will be back up and running by tomorrow. We already missed 1 day of bids out of our 7 day listings..

 
 hair2dye4
 
posted on April 8, 2002 09:20:09 AM new
Back to my tiny auction, Today it shows one bid, checked history there are 2, no cancelations listed so frustrated. Like I said it is a small item but it had doubled with that one last bid, should I e-mail the bidders or wait, it ends in 2 days?
Thanks for your advise.

 
 outoftheblue
 
posted on April 8, 2002 09:26:41 AM new
hair2dye4

Why don't you email [email protected] (I believe that would be the right address) and let them know that there is a problem with the listing?



 
 hair2dye4
 
posted on April 8, 2002 09:54:39 AM new
Thanks Blue, I sent e-mail will see what happens! will post when I hear.


 
 RichieRich
 
posted on April 8, 2002 10:00:33 AM new
I would not email the winner just yet.

Ebay appears to still be having major problems. I can not access them at all now.

End of auction emails went out on the closed items in clothing and jewelry after ebay said they would not.

I still have an NARU bidder showing as the high bidder on 2 different currently running auctions. We all know that is not possible.

 
 hair2dye4
 
posted on April 8, 2002 04:28:04 PM new
Well I wrote to e-bay about my auction and missing bids, here is there reply, please note they did not address the problem with my bids, wrote again,
I think what the first line says is fun "thanks for noticing" DUH

Thank you for letting us know that you were seeing a message that
Clothing and Jewelry items were currently unavailable.

Viewing and bidding on items in the Clothing & Accessories category and
the Jewelry, Gems and Watches category were unavailable on Sunday, April
7th between 10:55 and 20:07 PDT.

In addition, listing items in these categories was also affected for
much of this time. Since viewing and bidding were unavailable for more
than two hours, we will credit all associated fees as well as extend all
listings scheduled to end between 10:55 and 22:30 PDT. This is in
accordance with our outage policy which may be found here:

http://pages.ebay.com/help/community/png-extn.html

For information on how to cancel bids or end an item early go here:

http://pages.ebay.com/help/sellerguide/selling-bids.html

You can keep up to date on the latest developments by visiting the eBay
Announcements board at:

http://www2.ebay.com/aw/announce.shtml

We understand the frustration that any system issue causes our members.
We apologize for any inconvenience this outage has caused.

Regards,

Adam S. T.
eBay Customer Support
______________________________



 
 outoftheblue
 
posted on April 8, 2002 04:37:05 PM new
hair2dye4

You forgot the number 1 rule when writing to eBay, PayPal or any other internet company for that matter.

The first sentence in your message must read:

PLEASE READ THIS MESSAGE CAREFULLY!




 
 hair2dye4
 
posted on April 8, 2002 04:51:35 PM new
Is this a record time response of what within 20 min, e-bay replied: READ PLEASE YOU MAY HAVE MISSING BIDS TOO!

Hello Mary,

Thank you for writing to let us know that some of your listings within
the Clothing & Accessories and Jewelry categories are missing some or
all of the bids which were previously placed.

As you already know, viewing and bidding on items in the Clothing &
Accessories category and the Jewelry, Gems and Watches category was
unavailable on Sunday, April 7th between 10:55 and 20:07 PDT.

We are aware of the missing bids problem and are working very hard to
find the cause and correct it as soon as possible.

Since viewing and bidding were unavailable for more than two hours, we
will credit all associated fees as well as extend all listings scheduled
to end between 10:55 and 22:30 PDT. This is in accordance with our
outage policy which may be found here:

http://pages.ebay.com/help/community/png-extn.html

For information on how to cancel bids or end an item early go here:

http://pages.ebay.com/help/sellerguide/selling-bids.html

You can keep up to date on the latest system updates by visiting the
eBay Announcements Board here:

http://www2.ebay.com/aw/announce.shtml

We understand the frustration that any system issue causes our members.
We apologize for any inconvenience this outage has caused.

Regards,

Keith P. K.
eBay Customer Support


 
 sborchert
 
posted on April 8, 2002 07:13:10 PM new
What a nightmare this eBay glitch has caused!! Yesterday I bid on an auction for a Spring jacket for my granddaughter; the auction disappeared (invalid auction #).Kept checking to see if it would show up on "My eBay" and bidder search, but nothing. Today I bid on two more jackets and it looked like I would win both auctions when lo and behold, they disappeared (invalid auction #). Kept checking and nothing. Later I tried again and both auctions were completely gone as time was up. Waited a few hours and bid on another jacket and this one went through and I won.

Guess what. Received a congratulatory letter from one of the first auctions that disappeared and when I checked "My eBay" they are all there now. Can't take this out on the seller(s) because it was eBay's problem so I will honor all bids. Anyone need a size 24 months Spring jacket for a girl? I think I'll end up with 3 or 4.

 
 hair2dye4
 
posted on April 8, 2002 07:22:09 PM new
coats? I have a great buyer who might want at least one, e-mail me if you can see what I can do if your serious, nothing better to do since I am losing bad on all my auctions right now!

 
 
<< previous topic post new topic post reply next topic >>

Jump to

All content © 1998-2024  Vendio all rights reserved. Vendio Services, Inc.™, Simply Powerful eCommerce, Smart Services for Smart Sellers, Buy Anywhere. Sell Anywhere. Start Here.™ and The Complete Auction Management Solution™ are trademarks of Vendio. Auction slogans and artwork are copyrights © of their respective owners. Vendio accepts no liability for the views or information presented here.

The Vendio free online store builder is easy to use and includes a free shopping cart to help you can get started in minutes!