macker123
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posted on July 8, 2002 04:35:24 PM new
I have a buyer who alleges he never received the package I sent. Keep in mind I live in Canada, he lives in US. It regularily takes 1-3 weeks for a ground package to arrive.
Auction ended June 17
He Paid by PayPal June 19
Sent package June 20
Emails me July 1 asking why he hasn't received package, I stated the time frame I thought everything was alright. It has only been 10 days(ground regularily takes 1-3 weeks from Canada to US)
Emails me today July 8 stating he STILL hasn't received it. That is only 18 days so still a few day short of the usual.
Emails me again a few minutes later stating he has informed eBay and Paypal he didn't receive package.
A few minutes later I receive an email from a friend he has at eBay stating they looked into my account and it is evident he paid more than 20 days ago and I should refund his money within 5 days or further action will be taken.(It has only been 18 days obsiousily a lie). Even though I state I am not responsible for lost or stolen merchandise. I have the original receipt, but my post office doesn't give details on what package it is, so even though I know it is his package I technically have no proof.
What the heck?? Not only is this an impatient buyer, but he has his friend involved trying to scare me, even though I did nothing wrong.
I am not going to refund his money, because not only do I state I am not responsible for lost or stolen merchandise it has only been 18(If it had been 30 I would probaly just refund and get him out of my hair), but more likely than not he will receive it in a few days. No I am threatened saying I have 5 days to do something or further action will be taken.
Is this just s threate from his so called eBay friend??
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revvassago
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posted on July 8, 2002 05:08:57 PM new
Is this eBay "friend" just stating they are from eBay, or do they have a valid eBay email address?
If they are legitimately from eBay, I would contact SafeHarbor.
If they are just stating they are from eBay, you can rest assured they are probably not.
Besides, if they paid by PayPal, how would someone from eBay be able to tell when the bidder supposedly paid?
eBay would not "take action" against you for a lost package. If you have proof of shipment, then this impatient fool has no recourse against you.
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macker123
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posted on July 8, 2002 05:19:35 PM new
Here is the header can somebody tell me if this is eBay or not:
Return-path: <[email protected]>
Received: from pd3mr2so.prod.shaw.ca
(pd3mr2so-qfe2.prod.shaw.ca [10.0.162.178]) by l-daemon
(iPlanet Messaging Server 5.1 HotFix 0.8 (built May 12 2002))
with ESMTP id <0GYY00HNN4CQUB@l-daemon> for asamsonoff@ims-ms-daemon
(ORCPT [email protected]); Mon, 08 Jul 2002 13:48:26 -0600 (MDT)
Received: from pd3mi1so.prod.shaw.ca
(pd3mi1so-qfe3.prod.shaw.ca [10.0.121.159]) by l-daemon
(iPlanet Messaging Server 5.1 HotFix 0.8 (built May 12 2002))
with ESMTP id <0GYY00J7I4CR5B@l-daemon> for [email protected]
(ORCPT [email protected]); Mon, 08 Jul 2002 13:48:27 -0600 (MDT)
Received: from odo.ebay.com (miles.ebay.com [216.33.156.140])
by l-daemon (iPlanet Messaging Server 5.1 HotFix 0.8 (built May 12 2002))
with ESMTP id <0GYY0015V4CQ1M@l-daemon> for [email protected]; Mon,
08 Jul 2002 13:48:27 -0600 (MDT)
Received: from cellphone.sjc.ebay.com (cellphone.sjc.ebay.com [10.6.43.13])
by odo.ebay.com (8.12.2/8.12.2) with SMTP id g68JmQlQ000871 for
<[email protected]>; Mon, 08 Jul 2002 12:48:26 -0700
Date: Mon, 08 Jul 2002 12:48:26 -0700 (PDT)
From: [email protected]
Subject: Question for seller -- Item #********
To: [email protected]
Message-id: <[email protected]>
MIME-version: 1.0
Content-type: text/plain; charset=ISO-8859-1
Here is the email sent to me:
Please do not reply to this email.
TO: Aaron Samsonoff
BUYER's purchase of your auction item #******* has been closed and payment of $16.52 on 6/18/02 was made to your Paypal account.
eBay account team has received a formal complaint on your eBay account id: (Paypal id: ) as shown on the account.
After reviewing of your account by eBay staff, you did specify on your posting that you are not responsible for a damage or stolen items. Your bidder has not received his/her item over 20 days and we advise you to contact him immediately with your proof of shipment with bidders name & address to settle this issue immediately. In case you do not have a proof of shipment or for any reason, you have an option to payback the full auction amount and S&H fee to the bidder. Please settle this issue within next 5 working days to avoid any further action by eBay account team.
Thank you for your cooperation
Please do not reply to this email.
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creativelabels
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posted on July 8, 2002 05:30:46 PM new
Tell this buyer that the USPS doesn't consider any thing lost until 30 days after you shipped the item. I would think longer for international shipments. I also think it is 30 days from time of payment that he can initiate a chargeback from paypal?? This buyer needs to chill out. What is his feedback like? What feedback has he left for other sellers?
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macker123
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posted on July 8, 2002 05:35:25 PM new
He has feedback of 3 left 4 positive feedback that is all, all of them are whebn he is seller. Although, in his emails he claims he has been burned numerous times on eBay already. I hardly doubt that since he only registered a month and a half ago and his only bid in the last 30 days is my auction.
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creativelabels
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posted on July 8, 2002 05:39:46 PM new
Was that email sent through ebay's "ask the seller a question" system? If so, this friend is NOT with ebay.
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litlux
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posted on July 8, 2002 05:40:21 PM new
I am not as clever as many of you in being able to decipher headers and the like.
My best _guess_ is this buyer used the "send this auction to a friend" ebay feature to send the email you received.
I believe its content was written by the buyer, and slanted in a way to make it appear to be from ebay.
I think this buyer is trying to rattle your cage, and get you to make a premature refund.
I also think that the excessive behavior may be calculated, that this person is either woefully ignorant of the way of international mails, or uses the nondelivery angle to try to scare sellers into refunding monies.
Whether I would engage with him, or send the email to safe harbor (copying him) I am not sure. I do know that even though his claim could be genuine, he has raised questions in my mind as to his own honesty through this phoney threat.
I am curious as to what others think, since this is only my gut feeling.
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macker123
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posted on July 8, 2002 05:47:23 PM new
I just received this from him, claiming he is forwarding an email from a friend at eBay.
Aaron,
Just so you know I wasn't kidding about my friend working for eBay. Below
is a copy of the email she sent me to calm me down.
---------------------
From: "Tia Heinz" <[email protected]>
To: "Kevin Shin" <[email protected]>
Sent: Monday, July 08, 2002 1:19 PM
Subject: Re: Question for seller -- Item #1542968109
Kevin, keep cool dude.
I had Account Team send him below email to him. He will have to respond.
Don't worry. These things are very common and usually work out okay at the
end.
Tia
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creativelabels
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posted on July 8, 2002 05:50:13 PM new
You can fake a forwarded email.
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bananaspider
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posted on July 8, 2002 06:03:08 PM new
Please post the headers for that forwarded email. It is certainly fake.
The first email came from eBay user id micro_machines. Isn't that your buyer?
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sn0bbish
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posted on July 8, 2002 06:25:47 PM new
creative labels : 30 days is the time limit paypal sets to be able to file for a chargeback. after 30 days your pretty much screwed. only thing you can really do after 30 days is file a complaint and paypal would probably freeze the account. learned that one from experience.
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macker123
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posted on July 8, 2002 06:25:58 PM new
I already posted the headers above.
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bananaspider
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posted on July 8, 2002 06:31:46 PM new
I meant the headers for this one.
From: "Tia Heinz"
<[email protected]>
To: "Kevin Shin" <[email protected]
Sent: Monday, July 08, 2002 1:19 PM
Subject: Re: Question for seller -- Item #1542968109
Kevin, keep cool dude.
I had Account Team send him below email to him. He will have to respond.
Don't worry. These things are very commonand usually work out okay at the end.
Tia
[ edited by bananaspider on Jul 8, 2002 06:34 PM ]
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tomyou
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posted on July 8, 2002 06:36:53 PM new
Simply reply to him that you have sent all the e-mails and headers to e-bay as well as the auction information for verifacation and then do so. This guy is jerking you around and he desreved to be narued for it.
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macker123
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posted on July 8, 2002 06:41:13 PM new
I do not have the headers for that email, all I have is what I posted he just cut and paste the SUPPOSED email from Tia.
I have sent an email to his ISP about is emails and pretending to be eBay employee.
I also filed two complaints with Safe Harbour first about the so-called email from his friend at eBay and the 2nd with the email from Tia(which is not an eBay email since I aleady tried and it bounced back.
Hopefully this will get resolved, but he will probably leave a neg anyways and make something up like, "Seller threatened my family, my mother and my dog then phoned my house and said he would kill me". Would eBay remove a neg from a buyer like this since he is obviously from what I can tell making the whole story up. He probably even has the merchandise, but wants his money back.
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creativelabels
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posted on July 8, 2002 06:47:40 PM new
Don't worry.. he will probably be NARU before he gets to leave a negative.
Glad to see you sent an email to TIA and it bounced back. LMAO. Forward the bounced email to your buyer. Tell him 2 can play that game!
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Libra63
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posted on July 8, 2002 07:28:40 PM new
This is a difficult one.
How can a employee of eBay go into an account and do what they did. I think that would be a breech of privacy. This is between you and the buyer and not eBay. Or it's employees. Someone higher up than his friend has to know about this and know it now because what that employee did was illegal. Also the fact that he got into your PayPal account without your permission is also illegal. How did PayPal give out that information to eBay. PayPal has a privacy act. Something is fishy and if I were you I would go to the paypal board and contact paypaldamon and then call someone on the phone about this deal. If this would have happened to me I would be livid.
That is not an email from ask the seller a question. I went and checked the one I received from a buyer and there is no eBay name anywhere in that email except the subject.. It is my ISP and their ISP that appears on it.
It also says please do not reply to this email. Well I would copy and send it to a higher up in eBay and tell them you want action. It also sounds and looks like Tia cannot spell or do proper english.
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bananaspider
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posted on July 8, 2002 09:36:32 PM new
That is not an email from ask the seller a question. I went and checked the one I received from a buyer and there is no eBay name anywhere in that email except the subject.. It is my ISP and their ISP that appears on it.
I just checked one that I received and the entire eBay section of the header is exactly the same as the first one posted above. That email did come from the "ask seller a question" link and it was sent by [email protected] a/k/a micro_machines.
The second email, the forwarded one, is fake. There is no ebay.services.com.
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twinsoft
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posted on July 9, 2002 12:24:20 AM new
Okay, couple of things. First, if you received payment via Paypal, you MUST be able to show proof of delivery. A receipt from the post office is not proof. The buyer can complain to Paypal and and Paypal WILL reverse the payment.
It doesn't matter if the buyer is waving the missing widget in your face, unless you have proof of delivery, you're screwed.
Second, it is a violation of eBay's rules to impersonate an eBay employee. Forward the email you received, with headers, to SafeHarbor or whoever deals with these issues now.
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mlecher
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posted on July 9, 2002 05:25:10 AM new
No, proof of shipping.
.
Reality is a serious condition brought on by a lack of alcohol in the system
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pelorus
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posted on July 9, 2002 06:24:55 AM new
If you tell eBay that this guy is impersonating an eBay employee they will be up his butt so fast he won't know what hit him.
The eBay employee emails are obviously fake. Even if YOU have trouble deciphering the headers, eBay will be able to easily figure it out.
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mrfoxy76
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posted on July 9, 2002 08:42:50 AM new
the perils of buying and selling from canada..........
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rgrem
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posted on July 9, 2002 09:18:24 AM new
What does that crack mean? Just wondering what Canada transactions have to do with this particular problem. Sounds like the jerk involved is American.
[ edited by rgrem on Jul 9, 2002 09:19 AM ]
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saddamhussien
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posted on July 9, 2002 10:13:42 AM new
Just wondering, what was the the item bid on and what did it sell for?
I try to profile ebayers so I can avoid selling stuff that attracts jerks/wackos/etc.
-Also, tell the customer to check his Post Office where it might be sitting on a shelf waiting to be picked up.
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macker123
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posted on July 9, 2002 12:41:55 PM new
Item that was in question is a total of $16 transaction including shipping for a martial arts book.
The buyer has never purchased on eBay before(I searched) even though he told me he has been burned numerous times on eBay by sellers(obviously a lie).
He has sold similiar martial arts books on eBay 2,3 times. So he probably wanted to resell it.
A nice little scam in action if I don't say so myself. I hope eBay does something as this is a guy everybody should block. He seemed so genuine until the fake emails.
I confronted him yestereday about that I knew the emails were fake and that eBay and his ISp were contacted. I havn't heard back since, this is odd as he was responding whithin minutes to every other email. Maybe knows he's beat and will stop bothering me.
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celindra
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posted on July 10, 2002 01:59:00 PM new
He also bid on another item recently. You may want to warn that seller about him.
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revvassago
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posted on July 10, 2002 02:32:21 PM new
The "forwarded" email is not from eBay, it is from services.com (ebay.services.com)
As far as the original email, they used the "ask seller a question" feature to try and make it look like it came from eBay.
The text of this email is completely wrong. This is not how eBay's policy works. For eBay to do anything, the bidder would have to file a fraud report against you, and they cannot do so until 30 days have passed since the auction end.
This person is trying to scam you.
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macker123
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posted on July 11, 2002 08:15:52 PM new
I am happy to announce the eBay bidder has been indefinitely suspensed from eBay.
I have yet to receive an email from him also, so I hope he will know leave me alone.
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zoomin
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posted on July 12, 2002 07:14:51 AM new
 yippee
Good Job!
just as a heads up...
You may want to be careful about newly registered bidders on your auctions for a while as well as any other suspicious bidding activity.
His claim that he has been burned several times could have to do with a separate id he has, previously suspended id's, etc. He may create a new ID to irk you or "re-discover" one of his older id's.
Sounds like he's got the makings of a wacko with waaay too much time on his hands!
Best of luck...
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