posted on August 28, 2002 09:00:12 PM new
340 +feedbacks, NO negatives, and now my first neutral, and it's for a Half.com book! The neutral feedback said "very slow." I checked my records and saw that I got notice of the sale on 7/24 and shipped on 7/25, and I have the receipt to prove it.
I responded to the feedback, then e-mailed the buyer and explained all and said it was the p.o. that was slow. He sent the message which I'm pasting below, then I sent to him a response asking if he'd consider changing the neutral to positive since his neutral was really giving feedback for the p.o., not the seller. Haven't heard back yet and probably won't.
Here was his response:
"hi, i know the ordered is confirmed very fast. but the fact is i got
the book on 8/14. all other books i ordered on that day (actually in
the same order) came before 8/6/02. because i ordered these books for
people who were here taking training during the summer, i have to send
the book to Hungary which costed me $9.60. too bad. probably it's not
your fault. and i apologize for making you upset."
PROBABLY not my fault?!!!! I now can see why some sellers have separate accounts for half.com and ebay. I know I shouldn't overreact to a simple neutral feedback, but it burns me up. . . . ~Adele
P.S. I've now written a packing slip, like the ones I use for ebay sales, but which reminds buyers how slow media mail is, etc.
posted on August 28, 2002 09:17:47 PM newhow slow media mail is, etc.
Half.com
Well, that says it all! This bidder is an idiot!
It always kills me how they want the cheapest shipping then pizz and moan that its not at their door in a hour and a half.
posted on August 28, 2002 09:22:11 PM new
Roadsmith,
I got my first neg last month after 600+ positives. It was because of a damaged in transit item. His comment was "...bad handling by FedEx, not your fault". He had signed up on Ebay the day before the auction ended. He thought he was supposed to rate the carrier as well as the seller in the feedback section. I emailed him and explained how the feedback system was supposed to work and why he should contact the seller if there was a problem, and how a neg can blemish a perfect record. I also told him that if he thought I was exaggerating, to go check out the brand new neg in HIS feedback profile. He's still working on pleasing 25 sellers to get it to scroll to the second page.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on August 28, 2002 09:30:50 PM new
I CAN'T EVEN FIND THE NEUTRALS ON MY OWN FEED BACK.....WHO CARES. THE NEGS STICK OUT AND WHO CARES. I GOT NUMBER 13 TODAY. I AM GONNA REAM THAT 8 FEED BACK MORON ROYALLY!!!!! HE WILL NEVER BUY AGAIN!!!!!! WHY? YOU ASK? BECAUSE WHEN I GET DONE WITH A MORON LIKE THAT I KNOW EXACTLY WHAT TO SAY TO THE SELLERS. HE IS SCREWED. AND HE JUSTLY DESERVES EVERY WORD. IDIOT!!!!!!!
EDITED TO SAY,,,,,WHY GIVE IT TO THEM SO FAST? THERE IS NO HURRY,,,,WE HAVE 90 DAYS,,THAT SOB OF MINE HAS NO IDEA WHEN I AM GONNA DROP THE BOMB ON HIM. HE KNOWS I AM GONNA BUT,,,,,THE FEAR FACTOR OF WHEN?? I LOVE THAT. FEAR OF THE UNKNOWN IS FAR MORE THREATENING,,,,NOT KNOWING WHEN. HAHAHAHHA. THE IDIOT DID SAY I NEEDED MENTAL HEALTH CARE. HAHAHAHA. I TOLD HIM EXACTLY WHAT I WAS GONNA DO. NUMBER 9, HAHAHAHA. IT'S ONLY A MATTER OF TIME. TICK , TICK, TICK.
[ edited by JACKSWEBB on Aug 28, 2002 09:39 PM ]
posted on August 28, 2002 09:50:07 PM new
C'mon guys, I hate to see you wasting valuable mental energy worrying about feedback.
You can't control other peoples' actions. It's true in life as well as eBay. People you regarded as friends will tear you down behind your back. A person you were intimate with will blab your deepest darkest secret at the first opportunity. A beloved parent dies and leaves his entire estate to your sibling and $1.00 to you.
Gene Hackman as Lex Luthor in _Superman_ said it best:
posted on August 28, 2002 11:38:13 PM new
i have one neutral from a buyer whos payment was supposedly lost in the mail. they didnt want to spend the money to track the money order and didnt want to send another payment. they received a neutral right back.
a neutral is a neutral and is nothing to get worked up about. beats a neg by any means.
posted on August 28, 2002 11:50:56 PM new
kiara: Where did you pick up that saying? The first time I heard this was in 1953 in Japan froma buddy of mine, Ed Norris from VA.
Translated: Don't let the Bastards rub you.
posted on August 29, 2002 12:12:24 AM new
I once sold the shirt in my shop. It was very popular and one of my friends still wears his. Also said on South Park.
Also a song by U2
And you can swallow
Or you can spit
You can throw it up
Or choke on it
And you can dream
So dream out loud
You know that your time is coming 'round
So don't let the bastards grind you down
posted on August 29, 2002 07:26:01 AM new
Thanks, everyone! I appreciate your support on this. I've emailed [email protected], asking them to add a line or two in the feedback area reminding buyers that feedback should be for the SELLER'S service and product, NOT the P.O.'s!
Is there a message board for Half.com anywhere? I'd like to get on it. ~Adele
posted on August 29, 2002 07:45:17 AM new
Yeah, I would really like to get on a half.com message board too. I have a few things I would like to say about them.
posted on August 29, 2002 08:28:42 AM newHAHAHAHA. I TOLD HIM EXACTLY WHAT I WAS GONNA DO. NUMBER 9, HAHAHAHA. IT'S ONLY A MATTER OF TIME. TICK , TICK, TICK.
posted on August 29, 2002 09:12:41 PM new
Oprmond2000: Half.com is who offers the media mail, for I guess obvious reasons. It's cheaper for the buyers. Usually there's no problem; this was my very first over-reaction from a buyer.
He has now posted a response feedback to MY response feedback. He's sorry he gave me a neutral and realizes it wasn't my fault. (But it's STILL a NEUTRAL - no change!)
Am I being vindictive to want to leave him a neutral too, as a poor buyer, so that he can learn how it stings to get one of those? What would you say, exactly?
posted on August 29, 2002 09:33:35 PM new
Roadsmith,
What I did to the guy who gave me the neg was to leave him a neg. It reads " Warning sellers. Leaves neg FB for no reason. Use discretion in dealing with him" Was I vindictive? Maybe. Did I give other sellers ample warning as to what to expect from him? Possibly. It's up to any individual who deals with him to interpret it any way they wish. The bottom line is, if this person bids on YOUR auction, you will know what my experience was with him, and you will be able to decide whether to cancel his bid or let it ride. At least you won't get blindsided like I did. To top it off, his response to my neg was " told him it was bad handling by FedEx and not his fault". I think his response says more than I could ever say.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on August 30, 2002 08:32:33 AM new
When I send out my "received your payment/shipped your item" message, I ALWAYS include the statement: "Please remember that media-rate can take up to 6 weeks for delivery." Have never had anyone complain yet.
posted on August 30, 2002 02:08:34 PM new
Ewora: YES! You CAN leave feedback for half.com sales. If you go to your feedback link on ebay, look at the link to your sales for which you haven't left feedback yet. You'll see half.com sales (and purchases!) there. I had about 12 of them last month.
Buyers who only buy on half.com, not on ebay proper, aren't as careful as ebay buyers, even, about leaving feedback. It's all sort of new to them, I guess. I would say that maybe 50% of my half.com buyers leave feedback.
