posted on November 17, 2002 03:50:50 AM new
This shows up in my feedback, the day a buyer won an auction:<P>Praise : Was very accpeting of me cancelling my order and provided extremely good service <P>Of course I do not cancel orders.<P>Then two days later I get an email saying only <br>please cancel my order for the ....
<P>This is a new one for me. Has this happened to anyone else?
posted on November 17, 2002 04:44:52 AM new
This sounds like a pure case of "buyers remorse". They simply changed their mind and do not want the item. Chances are they bid on more than one and bought the cheapest. I would check their completed items for this. They are using the + Feedback with sugar on it to intimidate you into feeling like you must comply with them.
If this is a newbie, they need to be made aware that his is not the way Ebay works. Explain the expenses and fees and the bidding is a binding contract and that you do not cancel orders after the end of the auction.
If they are new they may go throught with it once you have communicated reality to them. If this person has been around on ebay for a while, They should know better. I would not give in at all to an experienced Ebayer. The Feedback ball is in your court but more importantly, if this person is trying to pull a fast one they need to get a NPB strike form Ebay.
posted on November 17, 2002 05:43:10 PM new
After reading this, I am inclined to think this is an oriental person. The language or the use of English leads me to this. Send it to Safe Harbor & go on from there. Is this a newbie?
posted on November 17, 2002 08:36:38 PM new
Doesn't really matter if this is a newbie or not...you can't force someone to pay for something they've already decided they don't want. File NPB, wait the time, then file FVF. After you get your FVF refund, file a neg.
Then move on.
"Who's tending the bar? Sniping works up a thirst"
posted on November 18, 2002 03:32:24 AM new
And then I get an email:
Nancy please. I dont have the money!!!!!!!!! I'm only 19 and new on ebay, I have cancelled orders before I didnt realize the seriousness of a purchase. please give me a call or let me call you, please nancy i cannot afford this!!!!!!! please put business aside and forgive me for being so impulsive and ignorant. please cancel my order, please. Call me, I cant pay for this!!
trevor
(he has recently bid on 13 items and has a positive feedback of 12)
posted on November 18, 2002 04:39:26 AM new
Don't give in to this person. If you want to be nice, tell them that the only way you will let them out, i. e. apply for the fees that you have incurred - which will in turn give them a NPB strike, is if they will send you a check for all the fees including Listing.
Otherwise tell them that due to the fact that they are still "impulsively" bidding, you will not let them out of this. If you do they will continue this behavior with all of us. My opinion is that they just don't want it.
posted on November 18, 2002 04:52:41 AM new
Throughhiker put it very well. The buyer sounds like a nineteen year old kid that has always managed to talk or beg his way out of jams.
posted on November 18, 2002 12:36:59 PM new
Well, if I was the seller, I would give a negative, block them, and file a refund. You probably won't get payment out of them, but you won't get a neg...
posted on November 18, 2002 04:41:26 PM new
And the latest email
Excuse me, I am new on ebay, and i know that it is not a big deal to cancel and order, I just paid someones fees for her to cancel mine, this is no way to try to make money, cancel my order and i will pay your fees, last time I had to pay someones fees to cancel it cost me 8.00 dollars, so dont tell me its a big deal and try to charge me a whole bunch. let me call you, I will pay the phone bill, And i will pay the fees to cancel!!!!!!! I cant and pay for this item. So cancel it for me please, and let me call you. this isnt right. I'm sorry I cost you a few dollars and a pain in your neck, I will pay your fees to cancel but I cannot pay for this item, please cancel it I beg of you!!!!
posted on November 18, 2002 04:56:14 PM new
My suggestion is that you charge them whatever the 'fees' are (should include your time for having to deal with this deadbeat). Once the check clears, or the paypal. Neg them. Just because they paid for the fees doesn't make this a neutral or positive experience. They are deadbeat and a bad influence on Ebay. Help us to get rid of them. (while helping your business to grow)
posted on November 18, 2002 05:10:28 PM new
Hello
First let me say this happens to us all. We all have had a $9.00 item listed get 5 bids closes at 24.95 Winner is a “winner” like our subject. Number two bidder doesn’t want item. Later had to relist and sold for $9.00. How much did this guy cost? A heck of a lot more than listing fee of .30 cents. Plus he will go from my action to yours and do the same darn thing. My rules are thought out before hand and I follow them, I do not respond EVER to this type buyer over once. I file for final fees in 14-21 days. I block bidder as soon as a problem appears. I collect final fees, which hits the buyer with strike one and I DO NOT issue negatives. Issueing negatives hurts the seller not the buyer as you are here for the long hall and they just bounce out get a new handle and bounce back in. Spend your time wisely listing items, collecting funds and shipping
posted on November 18, 2002 05:41:37 PM new
I would just file for the fees when it is time. If 3 or 4 sellers do that that person will be NARU. Don't bother with the negative unless he gives you one first then tell it like it is. Why waste any more time. They might pay you with a check that is no good. Block the bidder and also block him from sending you email.
Sniping works up a thirst"