posted on November 22, 2002 01:33:44 PM new
Had a Buyer Just email me Stating "found the item You sold me for $42.50 on Maker's (Estee Lauder)website, I misled the Buyer by stating a Retail Value of $48 (Can you see where this is Going?). I want my Money Back!!" OK I already Mailed it (two days agao) and LEFT Feedback (ARGHH!! I Know, I Know!!). They Won it AT $39.60, YES almost $3 Cheaper than They Found IT!! Well here we Go, I email stating I will Refund ONLY The Price MINUS Shipping ($2.25) PLUS ALL Listing Fees (around $1.50), ONCE I get it Back,UNOPENED, and asked How I deceived them Exactly. They Get mad and state what a LOUSY Seller I am, and State they will Take Measures with Fellow ebayer's to Make sure I don't do this in the Future (Emailing Bidders, I'm Pretty Sure), Ouch ,well they Made a GIANT Mistake with That Statement, Promptly sent that off to Safe Harbor. I also check to see what Auctions they have "recently" won, and LO and BEHOLD they Just won an Auction for a Smaller size of My Item, A LOT Cheaper (It's a tester or Gift with Purchase). Gotta' Love Buyer's Remorse, of Course I pointed out that the Auction they Just one, The item Has NO Retail value, and to Contact the seller and ask for their Money Back. Man I LOVE some ebayers!!
posted on November 22, 2002 02:10:28 PM new
They seem to be coming out in force. Now that the holidays are here, I plan for it to get worse. I stay away from malls and stores for that very reason this time of year. So crabby!!!! Good luck with this one.
"If it isn't documented, it was never done!"
posted on November 22, 2002 03:09:14 PM newmisled the Buyer by stating a Retail Value of $48
?????? Retail values can and do vary from store to store.
This buyer is nothing but a problem child. I would not be giving in for a refund in this case.
No matter what you do they will most likely leave you a neg.
You will not make this mistake again will you?
posted on November 22, 2002 03:31:08 PM new
I don't get it, recently I have seen auctions that say retails for such and such and the bids are higher then that plus shipping. Duh? Unless you can't get to the store don't buy.
anyway I wouldn't refund and just wait for the neg and explain as buyers remorse.. in your reply to feedback, then block there emails and bids!! quick
posted on November 22, 2002 03:40:56 PM new
You think that's bad? Here is my story.....
Yesterday afternoon, someone e-mails and tells me that my auction is a joke, because no one is going to pay that much for it -- shows me a web site with a cheaper price (Cheaper then my BIN -- min bid and the cheaper price were about the same).
He tells me that he may have to contact other bidders on this item (and all my items) if I don't lower the price and then says he will.
I told him to get a life.
He responds that he's well connected and will "ruin me" and prevent people from bidding on any of my auctions and he will put me out of business because my prices are too high and I'm taking advantage of people and don't force him to do what he doesn't want to do. E.g. "Ruin Me"
He then sends me a fake message from safe habor, telling me that they've been informed that I've been charging prices that are too high -- which results in price intimidation because it forces others to raise their prices and that I've been misquoting eBay policy to other Users, if I don't stop I'll lose my "power user status"
Little did he know that I can read e-mail headers, both messages came from the same IP address, used the same ISP and SMTP server.
So I told him to knock it off, I know his game -- forwarded the messages off to eBay.
I just got another one from him basically saying that he's through trying to help me and I'm powerless to stop his attacks. (LOL).
The whole thing is rather interesting -- apparently someone wants to convince me that they can destroy me --- for what end, I have no idea.
The Internet -- it attracks nut jobs like gnats to a light bulb. LOL
posted on November 22, 2002 03:48:56 PM new
I'll quote my boyfriend on the last one: "He's just a pimple on the ass of society!" Wow, I'd sure like to know what bug crawled up his butt! It must be a real doozy. People like that don't belong on Ebay, they belong at the dump. I'm sure he could find the items he's looking for there - real cheap!
posted on November 22, 2002 10:40:53 PM new
pretegra,
Best thing to do with a guy like that is totally ignore his emails-as if he did not exist. "Trash" the first one then set up an email filter excluding him so there will be no inclination by you to be drawn into a conflict. Works for me.
Mike
[ edited by silysavg on Nov 22, 2002 11:09 PM ]
posted on November 22, 2002 11:02:20 PM new
silysavg if you look to the right of the line
posted on November 22, 2002 02:10:28 PM you will see the word edit. Click the edit button and your back into your original post then you can edit it and resend it.
posted on November 23, 2002 02:27:47 AM new
It never ceases to amaze me, the stupidity of some people (in this case, the problem child bidder).
I can see refunding $$ if the item gets broken in shipping, the item was misrepresented, or if a seller's shipping practices leave something to be desired. But to refund because the buyer is dissatisfied of the final price...that's crazy! Hey people, wake up! This is called an AUCTION. The customer service that we provide to our buyers does not include making sure that they are happy with the buying price.
Represent the items faithfully, keep communication lines open and flowly free, package well and ship quickly...you do that, and you'll keep all the customers that are worth anything happy. The others...well, there really isn't much you can do to satisfy them, other than to give them free stuff.
"Who's tending the bar? Sniping works up a thirst"
posted on November 23, 2002 06:54:53 AM new
Just when I thought I had heard all the buzz-words, along comes "price intimidation". LOL What the heck is that?
posted on November 23, 2002 08:40:50 AM new
Where did you get the retail for $48 from? If that is the retail price, then that is a stupid argument.
I have a pretty liberal return policy, and I've been pretty lucky. I've sent out over 2000 packages from ebay auctions in the past 18 months, and only one has come back (and that is because the buyer did not pay attention to what they bid on, so they ended up paying postage both ways) - If the error is mine, I pay postage costs both ways, if the error is their's, then they do. If I had customers like this though, I might rethink my return policy!
You should also consider rethinking your feedback policy. I did last year, I never leave feedback first - I've gotten zero complaints, and while I may be getting less feedback, I have about 2100 right now so I really don't care...It certainly has reduced poor feedback because they know they could get it back. I think people get bolder if they know you have already left feedback.
posted on November 23, 2002 08:50:33 AM new
I wouldn't refund either. If anything, remind them that this is an auction and you have no way of controlling the bidding.
posted on November 23, 2002 01:42:46 PM new
Well, I told them I would NOW give a Full Refund (Including Shipping!), But I will be Filing a NPB (Buyer Refuses Item). They Didn't Take that well. Said They Had Fully researched the Item (A few days after they Bought it) and My "Knowing" deception with the Quoted "Retail" price is reason enough for me to apologize and refund. Also didn't take the FACT that I "discovered" the other Purchase very well, felt it had Nothing to do with this purchase.
posted on November 23, 2002 01:57:26 PM new
I think you are an honest seller telling them you would refund. I would have refunded also but then the feedback would state why and to make other sellers aware of the buying habits of the buyer. The buyer did do auction interference if he email'd your other buyers and that should not go unnoticed. This should be sent to safe harbor. When we put auctions on they belong to us not eBay and what we do with that auction is our business and the price we charge.
People have to take into account that many people that shop eBay are house bound and will pay the price of your auction whether it be higher or lower. They need to shop and eBay has given them this opportunity. This buyer had NO business in your business dealings, but since he bid on it and won he needs to pay the price not what he thinks he should pay.
Sniping works up a thirst"