posted on December 31, 2002 04:56:31 PM new
I sent out a second chance offer to a bidder who also has sold a few things on ebay and they should know better they clicked on the buy it now ( BIN ) and then sent me a letter asking how to pay and after a few hours after she bought it now she sent me this letter.
[b]I have to ask you a question. My boyfriend just gave me a christmas ornament
to put on the tree Christmas Eve and it is the exact one that I was going to
buy from you on second chance offer. Is it to late to back out of the second
chance offer. I am so very sorry for rushing to accept the second chance
offer till I opened my Christmas Ornament but I never dreamed it would be
the same one. I would hate to get negative feedback from you if I decline
the second chance offer. Please let me know if it is to late to decline it.[/b]
Thanks and Merry Christmas,Kelly.
I wait a few days to answer due to a house full of family of family and I promised to not work then I gave her this answer.
[b]Kelly, we are asking you to fulfill your agreement to purchase the item.you
can pay though paypal [email protected] .
We have a policy if you bid or use the buy it now you need to pay and
fulfill the contract.[/b]
Thank you,John.
Then she sends this response to me
[b]That is fine. I just thought you all would have a heart because I jumped the
gun on your second chance offer. I didn't know I was getting the same thing
for my christmas ornament. I have learned from this not to buy things on
second chance. Basically... I realized I was not the winner of your auction.
You had a winner. You used me by letting me believe other person backed out
on it. This is not true I found out. So... Now I am being forced to get
your item so I don't get negative feedback and you get two people to buy
your stuff now. I hope other people don't can con like I feel like I have.
Hmm.. I am glad I get to leave feedback too.[/b]
Soooooo I sent her this response
[b]Kelly, You were offered and you bought, you were never conned into it. You
should know this being a seller yourself, I gave this a couple days to think
this over before I contacted you. I never lead you to believe my other
selling backed out. Second chance offer is used for sellers who have
multiple items for sell and can send all bidders of that item an offer of
that item, (See item 2. below copied right from ebay) it does not matter
whether my bidder of that item has paid or not that point is mute. However
doing some research on my own I have found that you place a bid on a Irish
Celtic Snowflake Set and won on a dutch auction which ended on Dec 24th
22:34:12 ebay # 2150763644 a few hours after you agreed to buy the one I
offered, so who is trying to con who? Threating me with negative feedback to
get out of a legitimate sale is a big no-no with ebay. Having a heart is one
thing but running a business is another,so if you want to give me a negitive
because I am well within my rights to complete this sell that is fine by me.
Second Chance Offer
eBay Second Chance Offer enables sellers to offer to a specific under bidder
the right to purchase a closed auction item. This feature can be used by the
seller when:.[/b]
[b]1.The transaction could not be completed with the high bidder.
Note: Before making a Second Chance Offer, the seller should do everything
to work things out with the high bidder before an offer is made to an under
bidder (in the cases of a potential Non-Paying Bidder situation where you
only have one item). See the Non-Paying Bidder program for details..[/b]
[b]2.The seller has duplicate items to offer to an under-bidder at their
last bid price. Best of all, a Second Chance Offer has no Insertion Fees.
The following rules/conditions apply when making a Second Chance Offer:.[/b]
[b]a.The seller may send a Second Chance Offer to any under bidder on this
item immediately and for up to 60 days from the end of the listing..[/b]
[b]b.Only the seller and the selected bidder will have access to the Second
Chance Offer once it is initiated.
[b]c.The Second Chance Offer is not accessible through Search or Category
listings..[/b]
[b]d.The Second Chance Offer may only be sent to under bidders who have
opted in to receiving them. Bidders may change their Notification
Preferences and indicate that they do not wish to receive a Second Chance
Offer..[/b]
[b]For more information, visit the Second Chance Offer Frequently Asked
Questions..[/b]
And she her response
[b]Like I said before... You will be paid. I have 10 days to pay you after the
auction.FYI..I am not the only one who uses this account.I asked about
the ornaments you mentioned and found out someone else was getting them for
me as a surprise. Thanks for letting me know I am getting them.I hope you
didn't go through alot of work ruining the surprise for me.I am Irish.
Looking at what is out there this is a common ornament so I can see why
multi people bought this for me... considering I told people I liked it.
So.. Next time don't assume you know everything.Because you were wrong!!!
Oh..I am glad you gave this a couple days to think....thanks for that too.
Sure glad ebay is not a business for us like it seems to be you. Oh.. and
thanks again for all the info on ebay. I hope copy and paste didn't take you
so long.[/b]
At that point I quit playing this game I did not send her a response to her BS
posted on December 31, 2002 05:04:40 PM new
I think you are doing the right thing by sitting back and not answering that email the buyer sent you. I didn't think that multiple people could use the same buying name. It should be registered to one person and that one person should be the only bidder. It's to bad for her that either she is in violation of eBays rules or that the user ID is hers and the person that bid is in violation of eBays rules. What a way to end the year. Good Luck
posted on December 31, 2002 05:39:11 PM new
"Having a heart is one
thing but running a business is another"
I found that in running a business it does you no good to cause such a fuss over a $12 ornament. This will cause you more hassle in the long run than it is worth in fees. It is very easy for a scorned buyer to cause you remarkable havoc but you can stand proud and say yea well I got my $12. I have let plenty off people off the hook and I find that many also will return to be a good customer. A tit for tat e-mail fued does nothing.
posted on December 31, 2002 06:06:01 PM new
tomyou I also agree with you. I had a buyer complain tonight that a cheap lot of stamps had no "sets" I had two BIG blowupable pictures and nowhere said anything about sets. They don't read or read into the discription what they wish to be there. Buyer gave me a postive but complained via e-mail. To answer is a first step on a possible long road of e-mails resulting in a more unhappy buyer (They dont like to be shown there errors) so I just did not and won't, answer.
posted on December 31, 2002 07:26:06 PM new
Tomwiii's response gets my vote. Don't e-mail her anymore. No payment after 10 days is an NPB. She's a seller. Let her sell it if she has two.
Oh, and I'd block her. You never know who might be using her ID. Although I find it really funny that someone could bid with her ID and she wouldn't know, especially if they'd won that "surprise" present.
[ edited by jensmome on Dec 31, 2002 07:27 PM ]
posted on December 31, 2002 10:16:33 PM new
Yes on blocking her.
Yes on NPB/FVF.
She's either a total eBay idiot or a very serious deadbeat buyer or scammer. Either way you are better off making it go away ASAP. It's just another long-winded story from a deadbeat.
posted on December 31, 2002 11:48:00 PM new
jensmome....I was wondering about that myself. How could Lucky give away the surprise when the eoa from the seller and Ebay showed up on her screen earlier? It appears that when all the hot air and BS is removed, he has an aspiring deadbeat bidder ( who, by the way, is still a rank amateur) on his hands. If she wants to learn how to be a GOOD deadbeat, Lucky needs to teach her a few basic fundamentals of the Ebay system. Filing for NPB/FVF would be an excellent place to start. She refuses to listen to the seller, so maybe she'll read the nice little email that Ebay sends her when he files.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on January 1, 2003 12:35:30 AM new
LuckyGiftsandTreasures, if you are wanting to have some fun with this situation, you can. It is like playing chess with a very stupid opponent, think three steps ahead to check-mate, and don't tell the deadbeat what you are intending.
Do as others suggested:
1. No more email contact with the buyer;
2. Go the route of NPB;
3. Take the last email from her, with full headers, go to the Safe Harbor platform, find the appropriate place to report misuse of an id. One id per person. An id cannot be shared among multiple people. Find the policy, report her, include the last email from her in your complaint.
Then sit back and know that check-mate is yours even if your opponent doesn't understand the concept.
posted on January 1, 2003 07:51:05 AM new
I don't understand the "mystery" of someone else buying it for her (I'm not necessarily believing her story, though). My husband and I share an ID and I bought some Christmas presents for him off of ebay. I realize he could have just looked at the "my ebay" page and figured out what I got him, but I don't think he realizes that page exists. Ok, I guess I use the ID more than he does - in fact sometimes he has to ask me what the password is. Well, never mind....
posted on January 1, 2003 09:09:37 AM new
happy new year all.
hey,be a good retailer and learn to eat crows,it happens all the time in the real world/
customers are fickle ,they change their mind and they nickpick,thats why there is a place called storefront so they can indulge in this kind of behavior,kind of like neutral ground.
let it go,you cant expect every sale to be a success.else inflation would be 1000% and malibu condo would fetch 100 millions.
posted on January 1, 2003 04:32:58 PM new
After her rebuttal BS letter I was not going to play the game of letter ( email ) tag. Maybe I should of not pointed out the error of her ways but it is against my nature to let someone get a way with it without them least knowing I know it is BS, She has been place on my blocked bidders list,and I will not send out any emails to her even in response when she sends and email to me after ebay send a NPB warning. I will be surprise if I do get payment and at this time I really do not care. I will file a NPB and FVF when it is time. Now is the question to neg or not to neg that is the question.
posted on January 1, 2003 04:50:05 PM newt is against my nature to let someone get a way with it without them least knowing I know it is BS
You can change your nature, but liars are typically liars their whole lives.
Look, this is how people work: When they lie to you, they know it. When you engage in their game by pointing out the lie, that gives them permission to indulge in subsequent bad behavior.
Don't believe me? Just think back: In the ENTIRE HISTORY of eBay has ANY deadbeat bidder EVER admitted, "You're right. I was lying to you all along. Actually, I'm not going to pay for this item because I no longer want it."
Ol' Fluffy would fall over in a dead faint if that ever happened. Don't hold your breath waiting for such an admission because you ain't never gonna get it.
posted on January 1, 2003 04:58:38 PM new
learn to be a good retailer,just move on.
this is so petty to dwell on it for so long,go list more items or take your family out to steak dinner.
posted on January 2, 2003 12:54:20 AM new
Move on, file with eBay, block any future bids from this buyer, don't bother with sending feedback unless you will get some pleasure from trading negs and forget about it. From a sellers point of view feedback is worthless you only see it after they have placed their bid and the auction is over.
posted on January 2, 2003 01:52:00 PM new
I'm with fluffy on this one ... this lady knew she was lying and calling her on it only pushed her into a corner. It was a corner of her own making, but still, her behavior was predictable. Now she's not likely to pay you, so you'll lose your fees, and you'll probably get an unfair neg as well.
It sucks that this is the case, but letting her get away with the lie might have protected your bottom line. I probably would have replied with a congrats on getting the ornaments she wanted and "Hey, I'm happy to let this one go if you cover my fees (and make sure that if she wants to pay via Paypal, she covers that too.)" That way, there is a best-case scenario for everyone - she gets a graceful way out, you get your costs back.
sweetie & have a really lousey day 