posted on January 4, 2003 12:19:38 PM new
I have a buyer who left me negative FB saying that I never contacted her at the end of the auction. Before she left the neg I received an email from her with the threat that if I didn't contact her within 48 hours she would leave neg FB. Of course I contacted her, four times, including once through eBay.
I filed an alert & then FVF, have not left her FB yet, but am going to very soon.
Now she is asking that I remove the FVF. I told her I would do it if she removes the neg FB she left for me.
She has agreed to do this.
Now, my problem is I know this can be done, but I forget how it's done. Is it called Fair Trade or something like that?
Can someone let me know who it is that does this & how to get in touch with them.
posted on January 4, 2003 12:36:03 PM new
If your going to do this, make sure she pays for it and not you! Even ebay's tos states three business days for contact.[even that is not written in stone]
Wait for payment and leave no feedback at the end.[just in case]
posted on January 4, 2003 01:09:39 PM new
Thanks replay & trai:
I'll bet she won't go for the 20.00.
What she bid on was only 2.50 & I know she received my emails. I think it was buyers remorse & all for just 2.50.
She in very new on eBay & probably knew nothing about alerts & FVF. Now she's squirming about the black mark with eBay & the fact that I told her I will be leaving neg FB.
How strange that she is now getting my email, yeah sure.
I don't intend to pay any of the 20.00 fee or even leave her FB if she does, I will reverse the FVf. Her neg against me is not damaging at all, it merely states that I did not answer her email. My reply was that I did 4 times including one through eBay & she obviously has an email problem.
posted on January 4, 2003 04:57:24 PM new
It look as if you have very good feedback. It took me 3 page changes to find the neg. Your responce and then hers tells me the neg was a mistake.
I had no idea she left a follow up. When I read your post I thought you were talking about my first neg. The first neg was because the buyer never received her package. She didn't email me, just left a neg. I responded that she should have contacted me & I would have replaced the item, I did that, it was a rubber stamp, & she responded with an apology.
Well, I feel better now. So glad you found that out, I would have never looked at it again.
I guess newbies need a break, but then again sometimes they need to be taught a lesson.
I never once thought this one was being truthful with me.
posted on January 4, 2003 08:30:47 PM new
I won't be putting up any auctions for a month or so (going out of country), but when I do, I am going to request a return receipt for every e-mail EOA message I send. I need proof that the winning bidder gets my EOA. There have been a few e-mail glitches in the past month or so, and at least this way I'd have proof that I sent my message!
