posted on January 16, 2003 09:22:18 AM new
Send an eBay order to a customer via USPS Priority mail with delivery confirmation. Customer claims non receipt, despite the fact that the DC shows a completed delivery. Being the considerate sellers that we are, we agree to reship product to customer. She again claims non receipt and immediately files a Billpoint chargeback complaint against purchase. We again have proof of delivery, this time from UPS for this shipment. She now has two items of ours and a chargeback in place. Now I'm angry... I like to give customers the benefit of the doubt, but this one is a bad apple.
I initiated an investigation on both shipments through the Post Office and UPS. I filed a non receipt claim with UPS and advised them that we were dealing with a dishonest person who has already claimed non-receipt one with another carrier. UPS agrees to conduct and investigation and finds no available working phone number for buyer, so they decide to send an investigator right to her door. Sure enough, she admits receipt of the UPS shipment. With this proof in hand, I have initiated a complaint with Billpoint and have advised buyer via email that I will consider filing a fraud complaint, should this transaction not close with adequate resolution.
I took the liberty to post these facts via eBay feedback in the form of a negative on buyer’s account and waited.... Sure enough, a return negative comment was left on our account stating " Left negative comment due to credit card dispute." What a complete POS this women is! Makes me wonder how some people can look themselves in the mirror in the morning. In the meantime, I now have a chargeback accessed to our account, plus a $10.00 fee. Ain't that a kick in the can? I'm sure it will be reversed, but receiving the chargeback notice just added insult to injury.
What do you think, guys? Should I teach this one a lesson and persue the fraud with the Postmaster General, UPS, Billpoint and her card issuer or should I just snicker, shake my head and move on?
posted on January 16, 2003 10:53:42 AM new Should I teach this one a lesson and persue the fraud with the Postmaster General, UPS, Billpoint and her card issuer or should I just snicker, shake my head and move on
Do not count on billpoint for anything as they just pass the buck.[Read their user terms]
I would file with small claims court, police and FBI as this is mail fraud. If you can find out their bank from the CC, file a complaint with them also.
At least this will then be on their credit file.
posted on January 16, 2003 12:45:25 PM newUPS agrees to conduct and investigation and finds no available working phone number for buyer, so they decide to send an investigator right to her door. Sure enough, she admits receipt of the UPS shipment.
UPS is great that way. Also they have been know to refuse to deliver the address of people that have caused them problems.
A boutique near mine stopped getting deliveries from UPS. The owner would kept claiming non-receipt or damaged goods. It wasn't true. He was scamming.
posted on January 16, 2003 12:54:16 PM new
you should do everything you can to punish this person...if they did it to you, they have done it to others who were too chicken to give the neg feedback.
also, reply to the feedback she gave, giving the facts....the more people who see the truth, the better chance of making her pay in the end.
posted on January 16, 2003 01:18:59 PM new
AGREE DO EVERYTHING LEGALLY AVAILABLE TO YOU, WITH OF COURSE COST CONSIDERATION IN MIND, DON'T SPEND MORE THAN YOU BELIEVE THIS TO BE WORTH AND YOUR TIME IS WORTH SOMETHING.
posted on January 16, 2003 07:22:29 PM new
Thanks to those who left advise.
I'm waiting for the chargeback reversal and for the return of one of the packages this buyer received. If I don't receive both of these things, along with an apology, I'm going to go after her.
The total I can be out is only $100.00, so I"m not worried about the money. The issue is principal and I'm even willing to dig into my pockets deeper to punish this person if she fails to do the right thing.
posted on January 16, 2003 11:53:12 PM new
Hey, $100.00 is $100.00 !
There are times when $25.00 can make or break me for the week- it's enough money to be bothered about, especially in this day
"And All Shall be Well, and All Shall be Well, and All Manner of Things Shall be Well"
posted on January 17, 2003 12:20:55 AM new
Here is a thought. You said UPS could not find a working phone number for her residence. Pull her contact info, call the number, and if it doesn't work report her to Safe Harbor for a Contact Violation. That will get her suspended.
posted on January 17, 2003 08:28:46 AM new
Don't bother with small claims or the FBI; that sound fine in principle, but 1) Why would or should the FBI spend resources investigating a crime like this, 2) small claims court would be more trouble than it's worth.
Maybe the local PD would help, maybe not. You'd have to hand them pretty much the whole case. The USPS on the other hand, may relish going after this crook. I suppose it would've been better to get her to file a "lost mail" claim before shipping the 2nd item. USPS hates postal fraud. They still might take it up.
