posted on January 31, 2003 07:09:55 PM new
I don't post a whole lot, bt I do spend a lot of time reading the threads, laughing, learning, agreeing and disagreeing. (Lurking is what they call it)
Anyway from time to time sellers new to the game will come to ask for advice, for ideas or for help.
As a Power Seller with a few years experience let me offer this little snippet.
DON'T EVER LEAVE FEEDBACK FIRST. NOT TODAY-NOT TOMORROW-NOT GROUNDHOG DAY-NOT ANY DAY.
posted on January 31, 2003 07:19:43 PM new
I'm also a Power Seller and agree 100% ...........I never have and never will leave feedback first for many reasons
Ask Jackswebb..he'll tell you !!
We've discussed this many times here
posted on January 31, 2003 07:20:57 PM new
I guess this is why I prefer lurking.
I must admit though for a cross eyed dog you have a strange sense of humor.
posted on January 31, 2003 09:36:43 PM new
GINA,,,,,,,THANKS FOR RE CONFONFIRMING THAT,,,,,,,,NEVER!!!!!!!! WHY WOULD A SANE PERSON WHO IS THE ,,,,,,SELLER ,,,,,,EVER GIVE IT FIRST?????? THE DEAL AIN'T OVER TILL THE ,,,,,,,BUYER,IS HAPPY,,,,OR WORSE,, OTHERWISE,,,,,,,,THEN REPLY ,,,,,,,TO SAY THANKS FAST PAYMENT IN FEED BACK,,,,,,BEFORE THE BUYER,,,,,,OOOOOOOOOOOO,,,,,,,THEY CAN SLAM YOU,,,,,,,,,,,,RIGHT BACK WITH NEG!!!!!!! NEVER GOT IT!!!!!! HE RIPPED ME OFF! CROOK!!!!! LOW LIFE,,,,,SCUMBAG!!!!!! LOSER!!!!!!!! IF YOU NEVER SEE A FEED BACK,,,,,CONSIDER YOURSELF AS A SELLER V E R Y,,,,,,,,, LUCKY,,,,,,,THEY SAID NOTHING,,,,,,,I LIKE IT,,,,,, LIKE THAT,,,,,,,,,, THE LESS SAID,,,,,,THE BETTER,,,,,,
posted on January 31, 2003 10:23:16 PM new
I always leave feedback first. I have never had a problem. I have 625 positive feedbacks with no negatives. My descriptions are accurate, down to the fine point. I fully refund. When they have fulfilled their part of the sale, i.e. payment and I mail my package my part is done. I cann't help what happens at the post office, the package is out of my hands. I also keep in fully contact with my buyer. I am sure there will always be one and when that day comes I will answer that negative with a truthful response.
[ edited by Libra63 on Feb 1, 2003 08:30 PM ]
posted on February 1, 2003 03:41:15 AM newI am sure there will always be one and when that day comes I will answer that negative with a truthful response.
And feel totally robbed at the same time.
"Who's tending the bar? Sniping works up a thirst"
posted on February 1, 2003 04:23:53 AM new
I leave it the same time as I send them their shipment notice. Since 1998, I have 2537 positives and one retaliatory negative. Since the neg was from a NPB I had not left feedback. That said, I leave a lot more feedback then I receive. I, too, offer a 100% refund. I depend on repeat customers (collectors). And they are very loyal, thank goodness.
posted on February 1, 2003 05:21:28 AM new
AS A SELLER, I LEAVE FEEDBACK WHEN I SHIP THE ITEM, AS A BUYER ONLY AFTER THE SELLER LEAVES FEEDBACK.
LOVE IT WHEN I GET EOA'S AS A BUYER AND A SELLER ACTUALLY TELLS ME THEY WANT FEEDBACK FIRST... HOPE THEY REALLY DO ENJOY THE SILENCE OR THE NEG IF I AM UNHAPPY...
posted on February 1, 2003 05:43:20 AM new
I always used to leave feedback first until my first neg. Like Libra I fully refund, problem is, my first neg I didn't get the opportunity, a neg appeared without any communication at all, I would have been happy to refund. Since then, I have been glad several times that I have not already left feedback. You get those people who complain about the slightest little thing, but they are reluctant to leave a neg in case they get one back. I fully back up my items, but there are alway buyers who will neg at the slightest opportunity.
posted on February 1, 2003 12:37:55 PM new
This thread is a replay of one sometime back. I almost always leave feedback first. If the buyer is prompt to pay, what more can I ask of him? He has fulfilled his duty. I offer 100% guarantee on my china. I try to be accurate in my description of any item. I have 500 positives & 6 negs. The last one was given before I had even been paid by the buyer because, "She felt I was too negative in my emails" Well, thats life . As JACK says "The Beat Goes On"
posted on February 1, 2003 12:57:26 PM new
Holy cow me and ole sanmar agree on something !! I also always leave feedback after I send the item along with an e-mail telling the item is on the way and giving them all my contact info if there is a problem. I have 10794 positve 13 nuetral and 9 negs so I would say that it is more than beginners luck in fact its several years of customer satisafaction results. If you are professional and informative throughout the transaction a problem will be rare.
posted on February 1, 2003 02:30:33 PM newI almost always leave feedback first. If the buyer is prompt to pay, what more can I ask of him?
That's just Part One of the Buying Process. Part Two involves communication is the auction item is lost or damaged or not to the buyer's ideals.
It's like a school teacher giving Litle Billy an A for merely turning in his homework. What happens when the homework was very substandard? Billy already has his A.
posted on February 1, 2003 02:57:29 PM new
I used to leave feedback first, then I got slammed with a neg out of the blue, no contact from bidder at all. Now I only leave negative feedback first, positive is now reserved for those who either leave feedback first or tell me they are happy with the item. No contact, no feedback, no exceptions.
posted on February 1, 2003 03:22:28 PM new
My first 5 years on ebay were done by giving feedback first. No longer though. I can't see an advantage in doing so, only disadvantages. For some strange reason, buyers seem concerned about feedback. I think if there is a problem, it actually puts the seller in a stronger position to settle the problem if feedback hasn't been left yet. You might conclude with that attitude that I have a poor feedback ratio and that I have had problems and lots of negs, but the opposite is true. I have over 3000 total feedback (more than 2200 unique) and ZERO negatives on my ebay selling account. I also have 10 neutrals, but 6 are conversions and 2 are from the same person, so really only 3 unique neutrals too...
posted on February 1, 2003 06:47:36 PM new
I've gone to a new level of feedback management. I inform the buyer that payment has been received and I'm prepared to ship as soon as they leave feedback.
I have to explain to a few that I'm simply getting them on record as ready to receive the product and it's my go ahead to ship. My feedback return has been exceptionally high since I started this program, though I have noticed a significant drop in repeat buyers.
posted on February 1, 2003 07:34:03 PM new
DO I BELIEVE WHAT I JUST READ??? THEY HAVE SENT YOU MONEY,,,,, AND YOU INSIST THEY GIVE YOU FEED BACK FIRST!,,,,,,,BEFORE THEY EVEN GET THE PRODUCT???? EXTORTION IF I EVER HEARD OF IT. WHAT IF THEY DON'T GIVE YOU FEED BACK? YOU DON'T SEND THEM WHAT THEY ALREADY PAID FOR????? WHAT IF THE WIDGET IS ALL SMASHED TO SMITHERINGS????? OR LOST...OR A MILLION OTHER REASONS....LOL ON THAT ONE FER SURE......NO WONDER YOU HAVE NO REPEAT BUYERS......
2 CENTS,,,,,,,
FOLKS,,,AM I WRONG????? SCRATCHING MY HEAD OVER THIS ONE..........
posted on February 1, 2003 07:41:31 PM new
No Jack you are not wrong..........I was thinking the same exact thing when I read that post! That's no way to do business
posted on February 1, 2003 08:16:15 PM new
Well that went over a couple of heads didn't it, Tom.
I leave feedback when I'm paid, simple as that. Maybe one buyer in 1,500 makes me regret that practice, big deal. Gearing my business for the 99.94% as opposed to the 0.06% seems logical to me.
Some sellers seem to be a bundle of nerves, they hold checks for all purchases, hold feedback on all transactions, and view each buyer as a potential problem. Maybe I'm singularly blessed with well mannered buyers, or maybe some sellers just live on negative experiences.
posted on February 1, 2003 08:22:22 PM new
It's not the sellers that are flaky. The flaky buyers get a glowing positive for merely paying for the item then go on a rampage when something goes wrong in the transaction that is no fault of the seller.
It's all academic anyway as very few of the lazy buyers take the few moments to leave a feedback.
posted on February 2, 2003 01:16:45 AM new
Buyer pays...I leave feedback. Then ship item and don't worry about whether or not they leave feedback.
I have one neg in 4 years and I just don't have time to worry about whether they have left it or not, or to wait till then and try to leave mine at that time.
I know everyone does what works for them, but for me, the transaction is finished when I ship the item. And, I don't hold items for checks to clear either.
If Ebay becomes that big a worry I will just quit selling. I know there are crazy people out there, and someday I will probably run across some. But, why should my really great buyers suffer or why should I make extra work for myself over a few bad apples?
According to the survey, the largest percentage of sellers (37%) leave feedback right after a payment has been received; 18% of the sellers taking the survey leave feedback when the customer lets them know that they have received the item; and 15% wait to leave feedback until after the buyer has left feedback for them.
"I consider a transaction finished when a buyer leaves feedback for me," one PowerSeller explained. "When they give me a positive, then I know they were satisfied with the item, and I will return the favor."
On the buying side, 84% of buyers surveyed said that they leave feedback after they have received the item; 8% said they leave feedback at their convenience, and 4% said they leave feedback for the seller after the seller leaves feedback for them.
posted on February 2, 2003 06:18:02 AM new
As a seller I want the buyer to have the most pleasant experience possible. That means I leave the feedback first.
I do get a few negatives I did not deserve becuase of this. I also realize I occasionally screw up and probably deserve a negative and don't get one.
In the past 6 months I have received only 1 negative (out of 2000 sold items).
I think people put more stock in no negatives than necessary. Some of the most successful sellers on ebay have a very high percentage of negatives.
Almost no one looks at a buyers ratio, but I have had buyers have negatives removed through square trade.
posted on February 2, 2003 06:41:51 AM new
Seller puts on auction, receives payment in timely fashion, mails package with eDC and insurance if paid for, leaves feedback. Isn't this the end of the Sellers responsibility?
Buyer bids, wins auction, buyer pays and receives item as described, leaves feedback. Isn't this the end of the buyers responsibility?
What happens between the two is no responsibility of anyones. I cannot control the USPS and neither can the buyer.
posted on February 2, 2003 06:41:51 AM new
Seller puts on auction, receives payment in timely fashion, mails package with eDC and insurance if paid for, leaves feedback. Isn't this the end of the Sellers responsibility?
Buyer bids, wins auction, buyer pays and receives item as described, leaves feedback. Isn't this the end of the buyers responsibility?
What happens between the two is no responsibility of anyones. I cannot control the USPS and neither can the buyer.
Sniping works up a thirst"
