posted on February 1, 2003 06:50:16 AM new
I was just reading the posts about never leaving feedback first as a seller and trust me after 3 rude buyers this past year, I have adopted that practice. But I still get the buyers begging for feedback..what do I reply with. I always feel funny with a response.
I would appreciate some good responses that you folks use. AND PLEASE DON'T TURN THIS POST INTO A ARGUMENT ABOUT LEAVING FEEDBACK FIRST. If you disagree and you do leave feedback upon receipt of payment, great but please move on and don't turn this post into a debate.
Thanks!
posted on February 1, 2003 07:24:17 AM new
I just say that I leave feedback in bulk every few weeks. Please let me know when you get your item so that I can put you on the list for that time frame. Thank you.
This works well for me. You can adjust this notice to whatever will work for you.
posted on February 1, 2003 07:29:06 AM new
my AW shipment notification states that I leave feedback just as soon as they notify me that package arrived safely. I follow this rule, if they notify me that package arrived, I leave feedback. I do not ask for feedback but by following this rule I am receiving 80-85% feedback from buyers. I have 732 positives and 2 negs so it seems to be working for me.
posted on February 1, 2003 09:09:56 AM newBut I still get the buyers begging for feedback..what do I reply with.
My response to that is to go make a nice hot cup of chai tea, heavy on the skim milk, then sit down at the listing computer and put more items up on eBay for sale.
Later on, I delete all irrelevant email, like anything having to do with feedback,
posted on February 1, 2003 02:00:05 PM new
When I ship to a customer I send a shipping email that contains other information and the following about feedback:
FEEDBACK: Positive feedback will be left for you the day you leave positive feedback. By
doing so indicates that your package arrived safely and that you are satisfied with your
purchase. If you are unhappy with your purchase please let me know so we can resolve the problem.
This has worked well for me for over four years now.
posted on February 2, 2003 04:14:51 AM new
good response for buyer begging for feedback is...
No response. I put my time to better use.
If, for some reason, I happen to know that a buyer has very low feedback I go out of my way to give them feedback asap. But unlike many on here, I very rarely look at a buyers feedback, so usually I don't know (or care) what it is.
posted on February 2, 2003 07:30:12 AM new
Thanks for the responses. Normally I just ignore them but sometimes they just keep begging and I feel like I should respond with something. I will take into consideration all the responses.
Thanks!
posted on February 2, 2003 12:54:37 PM new
Here is the response I give them.
I do not particapate in the feedback program, but as a courtesy I do leave feedback when it is left for me.
posted on February 2, 2003 01:49:56 PM new
I never get anyone asking more than once. I have a statement printed on my invoices that basically says I have automated the process (which is true, through vrane) and that positive feedback will be automatically returned once they left feedback. Since instituting this policy, I've had ZERO problems.
Like I said before, for some strange reason buyers are concerned about feedback. I am not sure why, the only legit case would be if they had none, or if they were stupid enough to have a buyer and seller account combined.
posted on February 2, 2003 02:04:04 PM new
I totally disagree.I guess If I had any negatives I might feel different, I don't know. I refuse to hold a buyer's feedback in hostage. If they filled their part of the deal by sending emails and payment promptly, then they deserve postive feedback. On the other hand, I have had a few that have either back out of deals or just not paid. Those I have files FVF for but havent left negs yet. I am kind of afraid the leave those for fear of getting my first neg.
posted on February 2, 2003 02:09:52 PM new
I'm not advocating one way or another, just telling you what I do. For all those who say they won't hold feedback hostage and that the deal is done on payment, that is your OPINION - There is no written rules for feedback. I don't consider holding feedback as a hostage situation, that is a bit overdramatic. It's optional anyway.
The reason I wait til they leave feedback is that I've found that some (not many, just a few) will deal with you differently if you have not left feedback. If there is a problem, or they are unhappy, or the item is lost by the post office, whatever the reason, they will generally be MORE willing to work with you and not leave automatically bad feedback if you haven't left yours already.
Negative feedback hurts sellers, not buyers. I am going to do everything I can to limit the amount of negative feedback.
posted on February 3, 2003 10:00:43 AM new
Here's the one I use. It has worked very well for me:
Even though the feedback program is completely optional, I always submit feedback after each transaction has been completed. This is usually after your item have been delivered and you have expressed satisfaction by leaving your feedback. Rest assured, I do reciprocate all feedback in a timely manner.
I am confident that you will be pleased with my products and service. I take pride in every transaction conducted on eBay, making sure that your item is shipped both quickly and efficiently. I will also be keeping in constant contact with you until our transaction has been completed successfully and to your satisfaction.
If you have additional questions, please feel free to contact me again.
posted on February 4, 2003 08:19:44 AM new
I was thinking about this when reading the other thread ... I usually leave feedback first as soon as payment has been received, but I have held off in a few cases where the buyer just didn't seem "right" to me. I can see both sides.
In thinking about a specific response in your situation, you'd have to figure out what you wanted to achieve.
If it's to know the transaction went completely OK, then you should be able to leave feedback after the bidder has notified you by whatever means that the package arrived safely and they're satisfied.
If the purpose is to boost your own feedback rating, then you want them to leave feedback first - and only positive feedback.
Taking the first approach seems most likely to accomplish your end goal of a hassle-free transaction AND positive feedback while appearing very customer-friendly. If that's the case, I'd propose a response like this:
"I typically leave feedback after I know a transaction's been completed to the buyer's satisfaction. That gives me a chance to work out any problems you might have and assure you the best possible service. Once I know a package has arrived safe and sound, it's my pleasure to leave positive feedback. When your package arrives, if everything's OK just let me know by dropping me a quick email or leaving positive feedback, which is checked daily."
(That's just a rough draft, but I'd try to avoid the idea that their feedback is totally dependant on them leaving you positive feedback. If they paid quickly, etc., I'd also throw in an acknowledgement of that to assure them that I appreciate their efforts.)
[ edited by msincognito on Feb 4, 2003 08:42 AM ]
posted on February 4, 2003 12:46:32 PM new
Hello
I have solved this one. In my TOS (Boilerplate) I say "I return feedback".
Like you I have had a few requests for feedback without other party leaving any.
I reply to those e-mails." Per my listing statement I return feedback."
posted on February 5, 2003 03:19:38 PM new
pclady - cool. I'm actually about to make the switch away from leaving fb when I receive payment, reluctantly. I've got two problem children right now, one that I did hold off leaving feedback for, and one that I wish I had.
posted on February 5, 2003 11:57:53 PM new
Personally, I think eBay should NOT allow
multiple accounts. One person, one vote,
so to speak. I've been selling on-line
for years (10 or so). I started on Usenet,
got a web page (which I still use), went to
Yahoo auctions, BidVille and finally eBay.
I've sold thousands of things to thousands
of people. I don't buy much on-line myself,
but I have purchased through eBay and I use
my ONE account to do so. I see no legitimate
reason for eBay to allow people to have
multiple accounts, and in fact, I've seen
many people abuse that very system, and so
have you folks! I've seen the messages
posted here stating so. One account per
person would end that abuse. Then if people
got booted for being jerks, they wouldn't
be able to simply switch to a backup account
to continue their bad behavior.
As for the thread topic, my TOS states that
I leave fair and honest feedback for every
high bidder, and also that I expect high
bidders to leave fair and honest feedback
when their package arrives. Some demand it
first. I point them to the TOS.
---
"Cannot say. Saying, I would know. Do not
know, so cannot say". -- Zathras (Babylon 5)
[ edited by zathras11 on Feb 6, 2003 12:07 AM ]
posted on February 6, 2003 12:04:24 AM new
paloma91: then those high bidders are holding
YOU hostage! You can't do what is right for
the auction community (by notifying other
sellers and buyers that the person is a jerk)
because you are SO SCARED you will get a Neg.
My first feedback ever (back on Yahoo auctions)
was a TOTALLY UNDESERVED Negative, and every
one since has been the same. It used to
bother me, like it bothers you, but I got
over it. I get far more Positives, and
while some people only see the Negs and
e-mail saying they would never place a bid
with me (wow, do they ever have a LOT of
time on their hands), I still do great
business and meet lots of nice people on-line.
Trust me, even as careful as you THINK you
are being, you will eventually get some
kook who will lie about you and Neg you.
Stop living in fear and be a responsible
member of the auction community! Good luck!
---
"Cannot say. Saying, I would know. Do not
know, so cannot say". -- Zathras (Babylon 5)
[ edited by zathras11 on Feb 6, 2003 12:07 AM ]
[ edited by JACKSWEBB on Feb 4, 2003 07:48 PM ]