posted on February 6, 2003 04:39:05 AM new
Sold an Auction Item to an International buyer.....There was a slight chip on the item that he was told about....Now he's finding fault,, make's me offers which are much less then he paid...Wants me to credit his account....Mind you we are talking about a 95.00 sale.....Told me all the things i did wrong Etc....Told the customer if he was unhappy to return the item and I would refund his purchase price...I don't want to sell the item for less than 95.00...So what does he do he files a complaint with Safe harbour....Oh Brother why me????????
posted on February 6, 2003 05:00:52 AM new
Relax. What have you done wrong? Disclose the chip? Offer to take it back? Puleeze! You are letting the whiner get to you. Let him go to Safe Harbor. I don't think they will do anything at all. I just hope you didn't already leave FB.
If he used PayPal or a credit card he may try to do a chargeback. Keep a hard copy of the email where you offered the refund on return. And one of his refusal to return it. The chargeback rules are that he must make a good faith effort to return it and you must refuse. Otherwise he has no case and you can get the chargeback reversed.
[ edited by jensmome on Feb 6, 2003 05:01 AM ]
posted on February 6, 2003 05:13:43 AM new
Yea i will get Neg.....I already left Pos. feedback.... He thinks he has the upper hand.....Lets see what happens..... I think he will keep the item....He has already said it was lovely and wanted to keep it....He's just trying to get a better price.....
posted on February 6, 2003 08:22:45 AM new
You have justed learned rule number 1. NEVER EVER leave a customer a pos. feedback until you get one from them. Some Ebay buyers are bottom feeding dirt bags. I have sold thousands of items on Ebay and have 5 negs. 4 are from dirt bag buyers 1 I deseved.
posted on February 6, 2003 09:34:39 AM new
Yes Mitch - if you only you had not left feedback none of this would be happening.
Credit card chargebacks disappear once you refuse to leave feedback first.
Shipping problems cease immeidately after you refuse to leave feedback first.
Careless postal employees that abuse packages are suddenly reformed you refuse to leave feedback first.
Your credit card interest rate drops to 4.9% after you refuse to leave feedback first.
Your kids are always home 15 minutes before curfew, do the dishes every night, take out the trash and clean the litter box without being asked once you you refuse to leave feedback first.
Aren't you glad that you have now been introduced to this magical cure-all?
But seriously - the feedback obsession here is getting a little scary. I think Mitch here is more worried about the possibilty of getting hit with a chargeback a month or so down the line than the buyer is about a negative comment left about hi in cyberspace.
posted on February 6, 2003 02:54:28 PM newThere was a slight chip on the item that he was told about.Now he's finding fault,, make's me offers which are much less then he paid.
just lay it on the line with this person. They knew about the chip as it was in the descripion. They got what they paid for, end of story! This sounds like a bottom feeder who now wants a cheaper price.
As far as S.T. goes, they can not do anything to you. If you do answer them just state your side and sent them a copy of the descripion. Do not waste time with them as far as the neg goes as they want $20.00.
As far as feedback goes, do what works for you. Bet If you did not leave it first you would not be having this problem now.
You did not state how they paid you, was it a CC payment? Then all you can do is insist they return the item first so you can check it over before refunding. If other means, then at least you have an option.
