ewora
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posted on April 5, 2003 02:05:35 PM new
I have a question about a difficult buyer.
She informed me that I had mismeasured the dress and that she couldn't possibly wear it. I refunded her money because I like my customers to be happy with their purchases.
She left me positive feedback.
The next day I paypaled her the money to return the dress but she refused saying she had already donated it to charity. So I recalled my paypal money and promptly filed a non-paying bidder on her to recoup my fees.
I get a threatening email from her today telling me I need to retract my Non-paying bidder or else she'll report me.
I responded that I needed to get my fees back since I don't have the dress and I can't imagine what the problem could be.
Is she just a bully? Do you think there is anyway she could "report me".
I haven't left feedback yet thank goodness.
It's not a lot of money but I detest dishonest people. I can't believe in a matter of 12 hours or so she ran off to 'donate' the dress.
Am I being unreasonable???
Thanks for your advice.
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wrightsracing
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posted on April 5, 2003 02:16:05 PM new
Your 1st mistake was to refund with NOT having the dress in your hands.
Her 1st mistake was to Donate the dress, until she recieved a reply back from you.
It was her "choice" to donate the dress. Not yours.
not sure what to tell you ?????????
Did you tell her she would have to return the dress,, and then you would refund her , her money???
[ edited by wrightsracing on Apr 5, 2003 02:20 PM ]
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stopwhining
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posted on April 5, 2003 02:33:39 PM new
this sounds like an ebay flaw-there was a time we can get a refund if we say the transaction did not go thru due to bla bla bal without ebay sending out non payment alert??
not all requests for final value fee refund is due to non payment.
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baylor45
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posted on April 5, 2003 02:34:36 PM new
"In for a dollar, in for a pound", meaning that you have been so nice to her up to this point, that you could go back and "alter" the NPB saying it was a mutual decision not to go forward or that the merchandise was damaged. I am not sure if you can "re-do" a NPB warning. But that's one alternative. Good luck.
(PS: Block her as a bidder!)
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nanntique
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posted on April 5, 2003 02:39:45 PM new
[i]So I recalled my paypal money [i]
How do you recall a PayPal payment ????
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dacreson
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posted on April 5, 2003 02:54:49 PM new
Right on ...Sellers cannot recall refunds to buyers through Pay Pal. Cost me $30.00 to find that out.
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ewora
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posted on April 5, 2003 03:06:04 PM new
I think she denied the paypal payment or something. Because I was able to go in and retreive it on my end. That was funny because it was the same account she paid me with. She said she couldn't accept money on it though...?
When I got her complaint email I just went into to paypal and refunded the payment. This was in the evening. Then in my follow-up email (the next morning) I told her I refunded her and I told her I also paypalled the money to return the dress.
I should have followed up sooner with my email but I was so swamped with other ebay business. ugh.
She has 4 negative feedback (out of 80 something) from other sellers saying she is unreasonable. Sounded like similar situations
The NPB refunding choice i didn't use ( and maybe should have) says I refunded the money and she returned the merchandise but she didn't return it so I didn't use that one.
I do want to do the right thing but I don't like the feeling that I've been taken advantage of.
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jnash
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posted on April 5, 2003 03:27:10 PM new
So, If I bought something from "Big Department Store" and decided
it wasn't what I wanted and donated it to charity do you think I'd have
a chance of getting my money back even if I did report them?
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ahc3
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posted on April 5, 2003 07:15:49 PM new
Better yet, do you think that department store would refund by you calling over the phone saying they made a mistake? I believe in refunding as well if there is a problem (this only happens very infrequently) but I won't do it unless I have the merchandise back. Did you actually tell your customer you want it back? Getting a refund without having to return the merchandise would sort of send that message if I was the buyer...
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Libra63
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posted on April 5, 2003 09:29:18 PM new
If you have just filed a NPB alert then don't file the final NPB and you will be okay. There won't be any strikes against her. Then you can go in and file a mutually agreed not to go through with the deal and you will get your funds back and she won't have any strikes against her.
Remember if she has 3 NPB against her she will be NARU....
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meadowlark
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posted on April 6, 2003 03:08:21 PM new
Geez!
I don't believe for a minute that she gave the dress to charity. NEVER, never give a refund unless and until they have returned the item in the original condition, no matter what they say. Her excuse is as bad as, "My dog ate my homework." The only exception is if the item was damaged BEFORE you shipped it, or you are "self-insuring" and it was damaged in shipment.
If I understand correctly, you PayPaled first a refund, then later an amount for postage for her to mail the dress back?
This buyer is taking you for a ride. If she has any Ebay experience at all, she knows she can likley ask for and get a refund IF THERE IS A MISTAKE IN THE LISTING from most any honest seller. But nearly all sellers require the item first be returned in the original condition.
When you gave a refund without her returning the dress first, she likley figured she could lie and still keep the dress.
It's cut and dried. She has/had the dress and hasn't paid for it as of the moment you NPB'd her. It doesn't matter even if she did give it to charity. Can you go buy a car at a dealership, decide you don't like it and give it away, and not pay the car loan? NOT!
Block her from bidding on your future auctions. If she does not send the money, file for FVF. She KNOWS she is defrauding you.
Remove from your mind any idea she is honest! Some (not all) buyers are only as honest as you keep them by imposing rules and guidelines.
After all, you don't send all your buyers the merchandise before they pay for it do you? You know for a fact that not all would pay up. If given the opprtunity to be dishonest, some people will do just that. Some are honest enough to do the right thing. She simply was not.
Patty
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