posted on May 1, 2003 12:39:13 PM new
I sold an item to a gal in Canada. She wrote me and says the item arrived but her post office wants her to pay an additional $30.45 to pick up.
She says I have to pay her or she is going to send back.
I charged almost exactly what it cost me to send by air thru the USPS.
posted on May 1, 2003 01:08:14 PM new
nasty,nasty.
if she sends it back,then she would want her money back.
paypal??uh??
you better go to their site and start reading
posted on May 1, 2003 01:08:34 PM newShe says I have to pay her or she is going to send back.
You do not have to pay her anything! All taxes etc is her problem and not yours. How much was the item price? Did you mark down on the custom form just the item cost or did you add the postage cost in with it?
This will drive up the item "value" to their custom people. Always just mark down the item cost only.
She paid me thru Paypal. Am I screwed?
Did you use tracking or D.C. on the parcel? If so, you should be fine. I would let her know that if she sends it back without your ok she will not get a refund period as this is between her and her customs.
Would also let her know that if push comes to shove that you will file for your fees againts her with ebay and her days will be getting very short on ebay as she is heading for the boot.
posted on May 1, 2003 01:12:26 PM new
Customs Duties.
It's ALWAYS been the buyer's responsibilty.
Any Canadian who has EVER bought from the U.S. has run into this before. Maybe she really didn't know it was coming, but it is a normal part of doing international business.
I would explain that this is completely normal, and that if she wants to refuse it, that's OK, but you will not refund shipping (Maybe both ways, depending on whether you are charged for the return postage) plus a restocking charge.
Negative feedback is up to you. If you think she genuinely didn't know about this, you may want to skip it. If you think she's trying to get a partial refund, zap her.
This is also the reason a lot of buyers will have you mark 'GIFT' on the customs form. Which is in itself a violation of postal rules.
posted on May 1, 2003 01:16:13 PM new
yes...i have been asked to mark as gift in the past. I wont do this...how many gifts does a normal person send to Canada anyways??? I would have to be a very generous person otherwise.
posted on May 1, 2003 01:16:27 PM new
I'm sure your Canadian knows all about customs fees & is just trying to play with ya to see if they can screw ya into covering it for them!
It has gotten so bad with them, that all my auctions now contain this blurb:
"Many countries impose various taxes, levies, fees, duties, graft, juju, grease, etc., on imports! You, the BUYER, are responsible for knowledge of & PAYMENT FOR any such fees or penalties imposed on your purchase by your country! I have NO knowledge of, NOR any responsibility for any such fees that may or may not be imposed on your purchase by your country! All customs forms are completed accurately & honestly with declaration of the WINNING BID PRICE under the designation "MERCHANDISE"
***NO EXCEPTIONS***"
Ralphie loves Mr Blonde:
"Are you gonna bark all day little doggie, or are you gonna bite?" http://tinyurl.com/5duz
posted on May 1, 2003 01:19:31 PM new
tomwiii
Yes, you are right. Just not thinking fast enough. I would not be in any hurry to refund in this case. Still say it would be best to lay this on the line with them and see how this plays out.
If the worst comes about, treat them like any other deadbeat. No refund on the shipping!
posted on May 1, 2003 01:48:41 PM newShe didnt ask me to pay again so I guess I will just see what happens. Maybe I will offer to pay 1/2.
Maybe just wait a bit, there is no reason that you should pay for anything as all this does is teach this blackmailer more bad habits. At this time say nothing and lets hope she just goes away.
posted on May 1, 2003 01:49:13 PM new
Offer to pay 1/2??????!!!! Why?? She should know she lives in Canada and has to pay customs fees!!!! Don't offer her anything!!!!
posted on May 1, 2003 02:01:51 PM new
So let me get this right. If I sell a Japanese Motorcycle to a Canadian buyer. I have to pay the duty,the P.S.T,the G.S.T, the $5 fee to collect the above. I will also be responsible for the insurance,registration fees,gas,oil,riding suit,helmet &boots.
At what point does the seller divorce himself from the financial burden of the item ???. The moment the item was shipped.
posted on May 1, 2003 02:03:55 PM new
Oh wow, I just got done going through this with a Canadian bidder. She did not pay the taxes on the item and it was sent back. Now she wants me to send it back. I told her fine just send me the postage. Hopefully this time she will pay her taxes on the item.
posted on May 1, 2003 02:10:08 PM new
first,i thought paypal now has seller protection for selling to canadian buyers??
to confired addr.
second,you may be able to find out how much is canadian customs by going to fed exp ,they will ask you what item it is and locate a classcode,plug that code in their own system and out spit total shipping with customs included.
of course fed exp is very expensive,but this is one way to find out customs ahead of time.
posted on May 1, 2003 02:25:19 PM new
Nein! Nyet! No!
Don't confuse the fact that Canadian SELLERS have protection selling to USA buyers!
American SELLER have NO protection selling to CANADIAN (or Elbonian, or Frisian, or Xanthiam) BUYERS!
YOU MUST SHIP ONLY TO:
"Ship to domestic (U.S.) buyers at U.S. addresses
We do not currently extend Seller Protection for payments and shipments to members outside of the U.S."
Ralphie loves Mr Blonde:
"Are you gonna bark all day little doggie, or are you gonna bite?"
http://tinyurl.com/5duz
[ edited by tomwiii on May 1, 2003 02:27 PM ]
posted on May 1, 2003 02:41:33 PM new
Just go to Fedex & UPS and let them plug in the numbers........
They will charge the buyer a C$30 brokerage fee even if the item is duty/tax free. All taxes and duties are above & beyond that brokerage fee.
Fedex waives the brokerage fee on OVERNIGHT shipments.
posted on May 1, 2003 03:07:47 PM new
And people wonder why I won't sell to Canadians.
--
"I'm thinking of the immortal words of Socrates, who said `I drank WHAT?'"
posted on May 1, 2003 05:04:49 PM new
i am not saying that you must ship fed exp or ups,i am just suggesting this is how you can find out how much is canadian customs for your item.
if your canadian buyer is too thick to realise he/she will face customs,this is how you can forwarn her.
posted on May 1, 2003 08:14:27 PM new
Fluffy...do you have a list of people that you don't want to do business with. In the last week alone I see Canadians and brides, and I know of your infamous no bidder list in the thousands. Maybe it would be easier to send a list of people you ARE willing to do business with.
.
.
.As for this particular one of many Canadian bad and annoying cheap bidders.......for now just do nothing. I believe that you'll be safe through Paypal, as the buyer can not claim non-delivery or inferior product. Expecting the seller to pay customs fees is not on the list of things that Paypal allows chargebacks for. I think that they'll be on your side if it comes down to a Paypal fight.
posted on May 1, 2003 09:18:50 PM new
Pointy,
As a matter of experience, PayPal can and does cancel international payments for as stupid of reasons as the sky turned green. In this case, you better withdraw all funds as they are paid. If your balance is zero, then a chargeback cannot happen.
All canadians are bad to deal with. All other international shipments are fine.
Use paypal? if you want another partner in your business that uses unfavourable exchange rates and c/c commissions and has a charge to boot; it's up to you.
posted on May 2, 2003 05:52:16 AM new
pointy,
you are wrong,if this canadian buyer refused shipment or never bother to pick up the item,it would be returned to the seller in usa.
she can in the mean time file complaint with paypal that she never receive the item and the payment will be reversed ,provided she does it in 30 days.
this is the risk of shipping overseas,seller has no protection.
in this case the seller will lose on shipping fee but she will get her item back.
due to their tax system,canadians are looking to pay less by shopping online ,esp bidding on ebay.
next time,seller may want to ask overseas bidder to use bidpay,instead of paypal for high ticket items.
