posted on July 4, 2003 02:55:09 PM new
I paid for an auction May 12 using BIDPAY.
Normally they are a trouble free service, however this time they messed up big time!
Seller shipped and we traded FB's.
She later called in a panic as Bidpay cancelled the MO saying that it was part of a counterfeit series.
Bidpay admitted that it was their error and said they would replace it and pay her bank fees as well.
Still no replacement MO as of today.
I have attempted to follow up with 3 Emails and also sent a fax.
I want to support her and as well keep my good name.
All I get is an automated response saying that they are unable to do a banner insertion.
So far no response to my FAX.
Shucks, what do I do now.
Anyone have a phone # that I can try?
Maybe talking with a warm body will help resolve the situation.
posted on July 4, 2003 03:06:07 PM new
As the recipient of the MO, she is the one that needs to contact BidPay. I had a similar problem and the replacement was sent out the next day.
Mario Andretti - “If everything seems under control, you're just not going fast enough.”
posted on July 4, 2003 03:31:59 PM new
I agree that it's her problem. I have heard from other sellers that they received their replacement money orders in the mail a couple of weeks ago and bidpay gave them a little extra for their troubles (I don't remember if it was a monetary gift or something else)
posted on July 4, 2003 03:45:39 PM new
It'd not just a matter of it being the sellers "problem". Bidpay actually REQUIRES the seller to be the contact once the payment has been sent. There is a link on the site for sellers who have not yet recieved payment although calling is going to be the fastest way for her to clear the matter up.
Mario Andretti - “If everything seems under control, you're just not going fast enough.”
posted on July 4, 2003 07:47:29 PM new
We exchanged POS FB's so I have no problem in that area.
My main concern is that I was the one that suggested we use Bidpay as being in Canada it is the main system that I use for my sales, so I feel a bit guilty and want to help her as much as I can.
Nowhere have I been able to find a phone no for BIDPAY.
posted on July 4, 2003 08:57:32 PM new
JW - the problem is that a month o so ago, Bidpay sent out a large number of MOs with an invalid account number (damn typos). Sellers got their money oprder but they were returned by the bank.
Mario Andretti - “If everything seems under control, you're just not going fast enough.”
