posted on August 8, 2003 04:54:48 PM new
I am getting aggravated by the day with the illiterate people we have to deal with!
I'm looking for a good paragraph,to put in my auctions!
Is there any way I could self insure items for a small fee, that would get people to pay the fee?
Want them to think it's worth while spending the extra: (What do you think?)
To be reimbursed for the WHOLE amount of their purchase PLUS shipping!
I only ship USPS Priority but their Ins.
does not cover their poor performance!
They take no responsibility for their own actions!
If they Destroy an item,they take no responsibility for their own action.
I would (like) to give customers back every penny they spent when the encounter a problem!
The thing is: When people buy insurance to cover their expense they, as do, I want their money back!
If a problem occurs!
I don't want them jumping through hoops,I don't want to be bothered!
Just refund them and be done with it, but not at my expence!
posted on August 8, 2003 08:05:31 PM new
I think if you are up front with self insurance you will have a problem. How do you know they are telling the truth about the breakage, that is if there is any. With the USPS insurance the receiver has to take the package to be inspected by a postal clerk before insurance can be applied for. If I think I can package a item good then I don't ask for insurance but if the item is very breakable I state in my auction. S/H by Priority Mail plus insurance to be determined at the end of the auction.
posted on August 8, 2003 08:06:17 PM new
I dont know, dads......sounds good, but I think you'd be opening up a whole can of worms there for people who would not like to pay at all! JMO
posted on August 8, 2003 08:57:00 PM new
Don't broadcast ANYTHING, when a situaion comes up, just give their money back. Now a picture for proof IS a good idea! I think I read e mails PRETTY well,,,,Few have lied and I caught them. Most are honest.
You go talking about refunds and you are going to be doing ALOT of refunding.
And,,,,,the post Office insurance does suck! It's nothing but basically the same as a delivery confirmation.
Use a USED box and send using UPS,,,,Sorry shipped in USED box,,,claim denied!
posted on August 8, 2003 09:49:01 PM new
Make insurance mandatory on all items. Don't give them a choice. If a claim occurs, check the box on the form that directs the P.O. to pay YOU. Refund the customer's money immediately and you hassle with the P.O. If the item weighs more than 2 pounds, send it FedEx Ground. Insurance becomes a moot subject because the first $100.00 is free and anything above is dirt cheap. No hassle on claims with them either. You refund the customer's money and FedEx pays you, including shipping.
The light at the end of the tunnel will turn out to be an oncoming train.
